Beschwerde #126 Evobet Casino

Stuck in withdrawal loop

Von mm008204

vor 2 Jahren

Hello!

I have been playing on Evobet.com for about a year without winning. At the end of July I won and of course, wanted to withdraw the money.

On July 31st I submitted all the documentation they wanted:

-Proof of address

- Proof of ID

-Proof of the account at the bank

-Proof of the card I deposited with

After a couple of days, they came back and said they wanted proof of all the cards I deposited during my time on their site: I supplemented them with three more visa/MasterCard cards.

Then I got an email on Wednesday last week that my account was verified.

I made a withdrawal on Wednesday last week and the next day they cancel the withdrawal and say they want a selfie of me where I write my name, social security number, and which site I played on (Evobet.com).

Now they have approved the selfie document and the account should be verified.

On Tuesday, August 15, I made a withdrawal of 1,000 euros (I have around 32,000 euros in the account) and it has now been pending for three days.

I contact them in the chat and ask what is going on.

Of course, this sentence comes and slaps me in the face:

"We currently have a heavy workload"

This loop will not have an end, it will continue forever.

I have been playing for 17 years and there are no words for this actor, luckily you are hardened. However, this is a dribble that is out of the ordinary.

This actor uses your logo on their front page. You have made your own casino ranking of those who seem to be above average. Right now I don't know how to comment on this above.

I sincerely feel very sorry for entry-level players who start playing with these players, they will lose patience and get a very distorted view of how the gaming industry works.

Right now I just feel incredibly sad and helpless.

Unseriöses Casino Evobet Casino

Grund Verzögerte Auszahlung

Betrag €41000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mm008204

vor 2 Jahren

Askgamblers,
Solved.

Evobet Casino

• Representative

vor 2 Jahren

Dear all,

Payments will be executed in strict adherence to our established Terms & Conditions. In some instances, we may request additional documents during the KYC verification if internal indicators suggest so.

Given the absence of any outstanding matters apart from player concerns, we respectfully request your prompt attention to and resolution of this issue.

Sincerely,

The Evobet Team

mm008204

vor 2 Jahren

Hello
Nineteen days it took you to verify my account - 19 days!

You had a tireless process with me that you could have shortened considerably.

KYC is an important part but there is no backing for having your drawn out process.

As I said before, we are extremely short into my withdrawal journey and I know your safety index is low.
Therefore, you must respect my concern and my decision to keep the case open for a while longer.

Furthermore, you must work on greater transparency with your verification process. If it takes at least two weeks, you must write it in your T&C that you constantly refer to.

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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