Beschwerde #5 Evobet Casino

Never received €300 withdrawal

Von Titchberry

vor 7 Jahren

Hi I made a withdrawal on my account on 15th October 2018 for 300 euro via bank transfer, I have never received this payment, evobet told me they have spoke with there bank and the payment was sent successfully. I spoke with my bank and they have absolutely no record of it even on there reject list, even with the receipt no number provided. My bank have said evobet need to recall the payment or trace it as it is stuck somewhere in between(they also used the wrong swift number, they should have used my banks indermediary one which I provided but they didn’t and my bank can’t process payments without going through the intermediary bank first, but evobet will not listen when I try to explain that).

They sent me a photo of the transfer but my bank says that doesn’t prove it reached my account and is probably stuck in between. I have offered to pay the cost of recall and deduct it from my withdrawal, but yet again no answers from evobet.

I am not getting any solution from evobet, they ignore me and are becoming unhelpful just saying the same thing over and over. I just want my withdrawal like I was promised. This has been dragging on long enough. I would like this to be dealt with swiftly and my account closed.

Unseriöses Casino Evobet Casino

Grund Verzögerte Auszahlung

Betrag €300

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @Titchberry,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Evobet Casino

• Representative

vor 6 Jahren

Dear AskGamblers,

Thank you for reopening this complaint.

As communicated via private email, customer TITCHBERRY conformed that she received her funds and requested the closure of the complaint.

Looking forward for your actions.

Kind regards,
Evobet Casino

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened due to the declared willingness on behalf of Evobet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Titchberry

• 1 Bewertungen

vor 7 Jahren

No still nothing? Did u have a valid uk license when I was depositing?

You can’t be still doing this ‘trace’?

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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