Beschwerde #19 Drip Casino

Giving bonus and taking it away for META user

Von rihysh

vor 7 Monaten

I received an online casino bonus as a premium (META) user in Drip Casino, and to claim it, you need to contact either live support or write to their vip email to claim the bonus.

After doing so, they held me online for a while and then just replied that I cannot receive it :D complete BS,

I want people to know :)

Unseriöses Casino Drip Casino

Grund Bonus wurde nicht gutgeschrieben

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

Based on all the info exchanged during the complaint process, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rihysh

vor 7 Monaten

I just think it's really unfair, don't send me bonuses i can't redeem, that's just stupid on your part and 10euro freebie was just spit in the face.. :)

AskGamblers

• Support Team

vor 7 Monaten

Dear @rihysh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Drip Casino

• Representative

vor 7 Monaten

Hello, dear player and representatives of AskGamblers!

We have carefully reviewed the information regarding your request. Unfortunately, the bonus you mentioned is available only to users with premium service. Your premium status was removed due to insufficient gaming activity.
The email you received about this bonus was sent to you by mistake. Afterward, we provided clarification and credited you with a compensation bonus of €10, which you have already used.
We sincerely apologize for this misunderstanding and any inconvenience it may have caused. Unfortunately, we’re unable to credit a bonus that isn’t available under your current status. Thank you for your understanding — we truly appreciate having you as part of our gaming community!

Best regards,
Drip Casino

Drip Casino Beschwerde-Statistik

Gelöst 4 / 6

Durchschn. Betrag $544

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

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