Beschwerde #9 Drip Casino

Account verified and closed

Von Joao F.

vor 1 Jahr

Hello,

I registered on Drip Casino, before I made my 1st deposit I uploaded all required documents. I received an email from Drip Casino informing that my account was verified and all documents we´re accepted. I made deposits of total 400€ and yesterday when I tried to login, I was informed that my account was closed because I has double accounts.
If my account was verified and casino accepted my deposits, why my account was closed? If I had double accounts, why my account was verified after I sent my documents? I just want to get my money back ( 400€ ). Before i deposited, i waited for my account to be verified, like i always do in all casinos.

Unseriöses Casino Drip Casino

Grund Kontolöschung

Betrag €400

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Drip Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

paulo76

• Portugal

vor 1 Jahr

Dear Askgamblers representative, i dont know what documents were sent to you by Drip Casino. Did they sent the email sent to me, confirming that my account was verified or the bank transfers of my 400€ deposits? The issue here is why a casino with more then 9 points rating, verifies an account and accept deposits from a client, to close the account after 24h.

Drip Casino

• Representative

vor 1 Jahr

Dear Askgamblers representative, we have emailed you the details regarding this case.

Best regards,
Drip Casino!

AskGamblers

• Support Team

vor 1 Jahr

Dear Drip Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Drip Casino Beschwerde-Statistik

Gelöst 4 / 6

Durchschn. Betrag $544

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

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