Crazy Fox Casino - Withdraw of 5900 euro

Dear ALEXANDER1675 and Askgamblers Team,

We are writing to inform you, that this case has been transferred to the payment provider. We are waiting for a reply from them. We will definitely inform you regarding the updates as soon as we get them.

We hope for your understanding and cooperation!

Kind regards,
Crazy Fox Casino Team

The payment provider seems to be on vacation???

how can it be legally possible to keep the money back for this long.

no matter if its the payment provider or whoever it may be, its your casino and therefore your responsibility to make sure your payout's are made in time.

i payed out the 11/5 to make it very clear! its the 28/5 as of today.

as mentioned for your co-worker, I already have a lawyer looking into the case, send out numerous emails for news stations about this situation which many are very interested to hear about.

Dear ALEXANDER 1675 and Askgamblers Team,

We understand your frustration and willing to fix it as soon as possible. As we have mentioned earlier your case has been transferred to the appropriate department. We are trying to quicken the process, but it is still held on the side of payment provider.

Please be advised that you will be informed with updates via email. Thank you for your kind understanding and patience.

Kind regards,
Crazy Fox Casino Team

Still no news...
such a fraud company its almost amazing how your dragging your customers through mud.

I also considering to visit the office you guys have to get a real explanation on this situation, all I hear Is bad excuses.

COMPLAIN NOT SOLVED.

Dear ALEXANDER 1675 and Askgamblers Team,

We are sorry for keeping you waiting!

We are still waiting for a reply from the payment provider team.
Unfortunately, not everything depends on the casino. Sometimes delays arise on the side of payment system, and we cannot influence them.

As soon as we have any updates on this case we will inform you via email.

Hope for your understanding!

Best regards,
Crazy Fox Casino Team

Still waiting...
my lawsuit is on the way. I expect to get paid fully and get. my legal fee's covered as well,

I don't care who it is, your casino = your responsibility!

let the record show I waited for exactly 24 days now
also, let the record show they have 3-7 business days to get the money to the customer's bank account.

5.900 euro................................
my whole summer vacation money withheld by your fraudful company!

no more excuses about some payment thrid party Bull****

Just make a wire transfer yourself. how hard can it be SERIOUSLY...

A complete embarrassment nothing less.

Dear ALEXANDER 1675 and Askgamblers Team,

We are so sorry it’s taken so long. As soon as we get a reply from the payment provider team, we will inform you ASAP! Unfortunately, not everything depends on the casino. We are doing all possible to resolve this case.

We appreciate your time and understanding!

Best regards,
Crazy Fox Casino Team

Another standard reply,

and I'm still waiting...

no news and now 26 days and counting.

i suggest you change the company who makes your payout's once more...
it sincerely sucks!

let the record show that for everyone who wants to play at this casino. DONT!!!!!!! you will not get your money.

Dear ALEXANDER 1675 and Askgamblers Team,

We are doing our best to get updates on this case. However, we are still waiting for a reply from the payment provider. We will definitely provide you with the information as soon as we get it.

We hope for your cooperation and understanding!

Best regards,
Crazy Fox Casino Team

Dear Crazy Fox Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ALEXANDER 1675 and Askgamblers Team

Sorry for the delayed response. It took some time to revise this case. From our side we are doing everything possible. We are still waiting for a reply from the payment provider.
As soon as we get a reply from the payment provider team, we will inform you ASAP!

Thank you for your kind understanding and patience.

Best regards,
Crazy Fox Casino Team

Still no news regarding my payout...
i have been waiting 30 days now. my lawyer will file a motion to remove your license regarding gambling.
you should also receive the long drafted document regarding me suing you for the 5,900 euro before Friday.

this Monday 2 news articles will be shown also with a full video interview of me telling this story, to help others not to end up in this situation.
the video i will promote on youtube and specifically target gamblers.

Dear ALEXANDER1675 and Askgamblers Team,

We are sorry for keeping you waiting so long!

We fully understand you and your feelings. We regret to inform you, that we are still waiting for a reply from the payment provider. We will inform you via email as soon as we get any updates on this case.

We hope for your understanding and cooperation!

Kind regards,
Crazy Fox Casino Team

cant we just get this over with!

can I give u some bank details so you can make a transfer. just for god sake work with me a little bit here! see it from my perspective. You're currently xxxxxx me over............................

CASE NOT RESOLVED

Dear ALEXANDER1675 and Askgamblers Team,

We are writing to inform you, that we are still waiting for a reply from the payment provider regarding this case. As soon as we get the results of researches, the necessary measures will be taken.

Thank you for understanding and cooperation!

Kind regards,
Crazy Fox Casino Team

Case not resolved.
34 days and counting....
no money yet

excuses, excuses and more excuses
such a fraud company. i hope u seen the articles they are on google already.
also a commercial add set as target group for gamblers is running in a few hours on youtube. i have invested around 2.500 euro in spend to get it as far out as possible.

Dear ALEXANDER 1675 and Askgamblers Team,

We are terribly sorry for keeping you waiting!

We are still waiting for a reply from the payment provider team.
Unfortunately, we cannot influence them. We are doing everything possible.

As soon as we have any updates on this case we will inform you via email.

Hope for your understanding!

Best regards,
Crazy Fox Casino Team

Dear ALEXANDER1675 and Askgamblers Team,

We are more than happy to announce, that we got updates regarding this case. Unfortunately, the withdrawals were not successful on the payment provider's side and the sum of unsuccessful withdrawals(5 900 EUR) was returned to the gaming account. As we can see, ALEXANDER has already done a successful withdrawal of the amount(5 000 EUR). Please, bear in mind, that the withdrawal via Bank Transfer may take up to 7 working days. We hope, that this time you will get the funds without any delays.

Thank you for understanding and cooperation!

Best regards,
Crazy Fox Casino Team

Dear @Alexander1675,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have not gotten the money yet.
so at the moment still not resolved! sadly! + 40 days and counting

Dear ALEXANDER1675 and Askgamblers Team,

As we can see, ALEXANDER has already done a successful withdrawal request of the amount(5 000 EUR). Take into consideration, that the withdrawal process may take up to 7 working days on the side of payment's provider. We hope, that this time you will get the funds without any delays.
Thank you for understanding and cooperation!

Best regards,
Crazy Fox Casino Team

5 workdays and counting...
your deadline is friday as i can count. ?

STILL NOT RESOLVED

Dear ALEXANDER1675 and Askgamblers Team,

We hope, that you will get the funds without any delays, and we will do our best to help you. Please, be so kind to wait till the funds are credited to your payment account.

Thank you for understanding and cooperation!

Best regards,
Crazy Fox Casino Team

latest news
the 7 bank days for the transfer has now once expired again!

promises, promises and more promises i must recommend everyone who sees this to use another company to play at

45 DAYS has currently passed since i tried to withdraw the first time.

Dear ALEXANDER1675 and Askgamblers Team,

As you know, the cashout from 14.06.2021 was approved on our side and the funds were transferred to the payment system. Unfortunately, we cannot influence this transfer anymore. We would contact the payment provider one more time in order to get the updates. We kindly ask you to be so kind to wait a little more.

Thank you for understanding and cooperation!

Best regards,
Crazy Fox Casino Team