Beschwerde #7 Crazy Fox Casino

Self exclusion with under casino with same licence

Von aussie201

vor 5 Jahren

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Crazy Fox Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates CrazyFox casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with crazyfox and deposit the following amounts

Crazyfox

500euro - 11/8/20

900euro - 11/8/20

500euro - 11/8/20

500euro - 8/8/20

1000euro-28/7/20

500euro- 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted crazyfox by email and again emailed saying I wanted to close my accounts due to gambling issues but only then were all of my accounts deactivated across the N1 interactive casino network.

please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as my bobcasino account with crazyfox

Name: < removed >

DOB:< removed >

Address:< removed >

Unseriöses Casino Crazy Fox Casino

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Crazy Fox Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Crazy Fox Casino

• Representative

vor 5 Jahren

Dear Askgamblers Team,

We have presented you evidence that the player made withdrawals for more than he deposited. We are waiting for your decision.

Thank you for understanding!

Kindest regards,
Crazy Fox Casino Team

aussie201

• 1 Bewertungen

vor 5 Jahren

Furthermore, I believe it certainly is NOT my fault that my SE request was not handled properly despite me

1- submitting a request for self exclusion via the bobcasino website and
2- emailing bobcasino support directly outlining my reasons due to gambling problems and gave explicit instructions to prevent me from all casinos under the N1 interactive licence. This was a direct email to support@bobcasink.com, not a reply to an automated message!

This issue has solely been caused by Bobcasino not handling my SE request properly , I should never have been allowed to deposit any sums with CrazyFox. Therefore because of this breakdown in communication between bobcasino and CrazyFox, the so called “responsible gambling policy” of N1 interactive has severely failed me, a vulnerable player that was trying to protect myself. Thus the onus falls onto N1 interactive as a whole, specifically CrazyFox casino.

aussie201

• 1 Bewertungen

vor 5 Jahren

You are directly responsible as you operate under the same N1 Interactive MGA licence, same as bobcasino. Your casino allowed me to open a casino account and deposit large sums whilst a SE was in place and I explicitly requested to apply this across the Whole N1 interactive casino network.

The breakdown of communication between bobcasino and CrazyFox casino , is not my concern, I followed the guidance to exclude myself via the website and contacted bob casino support(support@bobcasino.com) to outline my gambling issue both by using the automated service AND emailing with my reason outlining my gambling problem AND requesting to be blocked from all casinos under the N1 interactive licence. If bobcasino support has mishandled my request that is out of my hands and completely out of my control as far I was aware my SE was supposed to be in place.

As per MGA regulation you are obliged to follow a players request to SE , especially when it’s been highlighted a gambling problem is present.

I think it’s absolutely crazy you have allowed this to happen CrazyFox, and the fact that MasonSlots and N1Casino, whom are both under the N1 interactive licence, same as Crazy fox, have recognised this major issue and agreed to refund.. what makes you different??

@Askgamblers team if you could step in here.

Crazy Fox Casino Beschwerde-Statistik

Gelöst 5 / 5

Durchschn. Betrag $8,974

Durchschn. Dauer 29 Tage

Durchschn. Antwortzeit 17 Stunden

Crazy Fox Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Withdrawal is slow

On the 1st January I made a 50€ deposit using Trustly and on the 2nd January I requested a 300€ withdrawal to Trustly.

And since then nothing has happened.

My account is fully verified and I have also previously made a withdrawal on the casino without any issues.

I have asked support if additional documents are needed from me to complete the withdrawal and their response was no.

The casino write on the website “Lightning fast withdrawals” and under faq how long time does a withdrawal take to process? Thru write usually within one hour.

I am fully aware that it is not always possible to do it that quick, but at this point it has been over five days.

When I asked chat support about the delay, their first response was “Payment provider issues” then second time I asked them it “we need to check gameplay” and then when I asked them third time “your account needs additional checks”

I have only played slots, and made sure to not exceed max bet rule and also made sure not to play any slots that are restricted in the terms while wagering a bonus.

So I hope to get the resolved asap 😊

Gelöst

€300

2500 EUR withdrawal delay

Dear AskGamblers Team,

I am waiting for over 7 days for my withdrawal. I withdraw on 03 Apr 2023 via Bank transfer and nothing is happening. The Crazy Fox Support is telling me every day to wait but I waited enough long now. My account is fully verified. It is about 2500 EUR. They have everything they need and still don't pay out.

Regards

Nemacyst

Gelöst

€2,500

Disabled account and not doing anything about it to get it resolved

I have had multiple €5000,- withdrawals, untill the 15th of september out of nowhere my account got disabled.

I keep in contact with my ''VIP Manager'' named Elisabeth, she keeps saying that a different department has to check my account??

I have been fully verified on the website, and my account stays disabled for no reason.

I have a balance of almost €30.000 total, and they don't do anything about to it make me feel like it will be okay, I don't even get answer to why this is happening and why.

Since they have no license anymore in the Netherlands, they have to pay out my full balance.

Gelöst

€30,000

Withdraw of 5900 euro

Hi, I have been playing at crazy fox casino, and made many deposits, my account is completely verified, and now for once I actually won. And wanted to pay out me money, the 5.000 was withdraw the 11/5/21 and the 900 was withdrawn the 19/5/21

None has gotten into my account even though they keep telling me to wait over and over again and again. They keep telling me I am being handled by the appropriate department. They cant give me any time frame, they simply just will not pay out what they owe me.

As the screenshots provide you with relevant information of my payouts and deposits.

Please help me get this in order, it can't be right that they can accept deposits within seconds and spend weeks paying out.

If anymore information is need please tell me I have a 40 email conversation also if you need it where they are just delaying themself again and again.

Gelöst

€5,900