Beschwerde #15 QueenVegas Casino

Withdrawal constantly declined, no answer to my emails

Von swampfox007

vor 8 Jahren

I made some winnings on this casino and requested a withdrawal for $1200. It sat pending for a couple of days and when I went to check if my withdrawal had been processed it was sitting back in my account.
I checked my emails and said that it had been declined due to not being able to be paid to my Visa card. It also directed me to upload documents for verification- which I had. I emailed them and told them this and I made the withdrawal again.

It sat pending again and the same thing happened. I received the same email again from a different player agent requesting that I now send thru my bank swift codes etc... I did that and said please process my withdrawal. No answer back for a couple days....

Then I received an email saying please upload proof of address where no corners are cut out of the photo- I duly obliged and uploaded that straight away.

I then heard nothing. I went onto the site and played with my account balance that was put back after my withdrawal requests.

I had some more luck and balance got to $2800. I requested another withdrawal. I sent an email saying that I have provided everything that is needed of me please process my withdrawal. I have heard. Itching back and that was 5 days ago. The withdrawal is still sitting in my account as pending.

This whole process has taken 2 weeks and I still don't even know if I'll receive my money.

I have a feeling that this casino isn't genuine and am stunned ( as an experienced online slots player) that this casino is certified and rated as highly as askgamblers has it.

Unseriöses Casino QueenVegas Casino

Grund Abgelehnte Auszahlung

Betrag $2800

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Dear @swampfox007,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

QueenVegas Casino

• Representative

vor 8 Jahren

Today is the 3rd business day
Your money is on the way

swampfox007

• 2 Bewertungen

vor 8 Jahren

Now been 5/6 days and still money has not appeared in my account.

swampfox007

• 2 Bewertungen

vor 8 Jahren

I have yet to see my money in my account at all. I kept emailing all required info many times and the same email from different chat reps kept coming back. I provided my info as requested from the start. A BSB number is just the first 6 letters of an account- which I provided. To keep declining it on the grounds that a BSB number wasn't there is poor. Every casino that I've needed to provided those details have just gone off the account number- not used it as an excuse to keep declining a withdrawal

QueenVegas Casino Beschwerde-Statistik

Gelöst 29 / 34

Durchschn. Betrag $1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

QueenVegas Casino Beschwerden

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