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Unknown 10 day delayed withdrawal


vor 5 Monaten
I’m posting here to ask for assistance with a delayed withdrawal from CoinCasino.

I requested a withdrawal of $685 USD over 10 days ago. Since my first request, the withdrawal has been repeatedly delayed. Every time I contact CoinCasino support, I’m told that the issue will be “escalated to higher management,” but nothing actually changes and no clear reason for the delay is provided.

I have complied with all requirements on my end, and there have been no specific issues explained that would justify the repeated postponements. The lack of transparency and the constant pushing back of the withdrawal timeline does not make sense.
Unseriöses Casino CoinCasino
Betrag $685

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
It has been withdrawed.
Best regards
User name

Dear @Malikovich,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Guys,

This was paid on the 22nd of December.

Please close the complaint and mark it as resolved.

Regards,
CoinCasino Team

CoinCasino Beschwerde-Statistik

Gelöst 5 / 7
Durchschn. Betrag $3,552
Durchschn. Dauer N/A
Durchschn. Antwortzeit N/A
CoinCasino- Unpaid weekly cashback after account closure
I would like to file a complaint regarding the closure of my account and the non-payment of my weekly cashback.
I had been actively playing on CoinCasino and incurred significant losses during the week, which qualified me for the platform’s weekly cashback promotion. Based on my net losses for that period, I was expecting a cashback payment of approximately 3,050 USDT, scheduled for Monday, January 19.
Before the cashback was credited, I contacted support during a conversation about my activity on the platform. During that discussion I mentioned that the funds I had been gambling with came from my salary. Shortly after this conversation, my account was closed. The explanation provided by the support agent was that the closure was made for player well-being and financial safety reasons.
I understand and respect responsible gambling policies, and I accept the casino’s decision to close my account if they believed it was necessary for player protection. However, the weekly cashback in question was generated from losses that had already occurred prior to the account closure.
My concern is that the cashback was earned from completed gameplay during the previous week, and the account closure occurred just before the scheduled payout. The closure reason was not related to fraud, bonus abuse, or any breach of terms on my part.
Therefore, I respectfully request that CoinCasino review this matter and honor the 3,050 USDT weekly cashback that was generated from my previous losses.
I appreciate AskGamblers’ assistance in helping mediate this matter and hope for a fair resolution.
Thank you.
Status unsolved Ungelöst
$3,050
Unpaid balance of 5200 EUR

Dear AskGamblers Team,

I am writing to formally file a complaint against CoinCasino regarding my unpaid balance of approximately €5200. Below is the detailed timeline of events:

1. My account was fully verified, and my Proof of Address (POA) was approved by CoinCasino (I received their confirmation email).

2. Shockingly, only one hour after approving my verification, the casino closed my account without providing any explanation.

3. When I requested clarification about the account closure, support did not give any reason. Instead, they requested my IBAN and SWIFT code to process a refund of my remaining balance.

4. I immediately provided all requested documents (IBAN, SWIFT, and PDF confirmation).

5. More than two weeks have passed, and I still have not received my funds.

6. The only replies I received were vague messages such as "our team is still working on the matter" (see attached screenshot).

7. After I asked for a concrete payout date and clarification, CoinCasino stopped responding to my emails completely.

This behavior clearly demonstrates delaying tactics, a lack of transparency, and a refusal to process my rightful withdrawal.

I kindly ask AskGamblers to assist in resolving this matter and ensure that CoinCasino pays out my remaining balance of €5200. I am willing to resolve this amicably, but if they continue to ignore me, I am prepared to escalate the case to their licensing authority (Anjouan Gaming Authority) and pursue other legal dispute resolution channels.

Thank you very much for your support.

Best regards,

Arūnas

Status solved Gelöst
€5,200