Beschwerde #25 CoinCasino

Account closed and funds voided

Von Lmg33

vor 2 Monaten

I created my account on CoinCasino on March 15th, 2026, and then deposited 1388 XRP (around 2000USD at the time). I then proceeded to place a handful of tennis bets during the Miami Open, resulting in gains of around 500USD.

When I attempted to withdrawl funds a week later, I was instructed to verify my identity and proof of address, which I apparently completed successfully, only to be told shortly after that my account was closed, and my funds were seized for having breached their terms and conditions.

After going through their terms and conditions, I am deeply confused as to what the breach is on my end.

I attempted to get more clarity on the matter via email, but only received a vague reply basically dismissing my request.

I would like CoinCasino to provide more information and proof to justify their decision to block my account and seize my funds.

If they can’t provide any solid evidence of wrongdoing, I am making the very fair request to at least be reimbursed for my initial deposit as a gesture of goodwill so I can have a sense of completion. This sum of money meant a lot to me and was, in fact, the culmination of years of saving/investing.

Thank you for your attention on this matter.

Unseriöses Casino CoinCasino

Grund Verifizierungsprobleme

Betrag $2500

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that CoinCasino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 1 Monat

Dear @Lmg33,

Rest assured that the AskGamblers Complaint Team is in contact with the CoinCasino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

AskGamblers

• Support Team

vor 1 Monat

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the CoinCasino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Lmg33

vor 1 Monat

So just to clarify here, I am having my deposit and profit seized on the premise of suspicious betting?

What part of the KYC have I not been able to complete successfully?

I have provided all required documentation and I am ready to show anything else that may be demanded.

I understand coincasino may have not appreciate that i beat one of their line in a smaller basketball market alongside the few main market tennis bets i placed but how is that a reasonable cause to seize all my deposit + profit?

After this crushing experience I now know platform like coincasino seems to have the right to steal anyone’s money at will without much recourse on the costumer’s side but isn’t it very bad look for the company?

I really hoped coincasino would care enough about their brand to have the decency to at least refund my initial deposit as a gesture of goodwill.

CoinCasino Beschwerde-Statistik

Gelöst 5 / 7

Durchschn. Betrag $3,552

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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