Beschwerde #19 CoinCasino

My account was closed and my winnings confiscated after winning 9500 usd

Von Sintija L.

vor 4 Monaten

I opened an account on this site, made several deposits, lost them, and there were no problems with my account. Today I deposited an initial 1000 USD, then another 600 USD, and in total, playing slots, I won more than 9.5k USD.when i tried to make a withdrawal initially my id and address proof was rejected i had sent a bank statement then they asked me for a utility bill When I explained that I didn't have utility bills because I lived in a rented apartment with my partner, they said they would contact me.then I get an email saying my account has been closed and my funds have been confiscated because my account has violated their rules but I'm pretty sure I didn't do anything wrong and they're just trying to keep my win Please help me solve this. I would like to attach a copy of the email from coin casino that they sent me.

Hello,

Greetings from CoinCasino!

Please be informed that you have been offboarded and your remaining balance has been voided due to breach of our Terms and Conditions - section "Fraud".

Your understanding is greatly appreciated.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Kylie
CoinCasino Support

Unseriöses Casino CoinCasino

Grund Kontolöschung

Betrag $9500

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, CoinCasino management failed to provide solid evidence which could prove the validity of the accusations against the player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

slibkena

• Lettland

vor 3 Monaten

Dear [Casino Support / Management],

I am writing to formally address the recent communications I have received regarding alleged rule violations on my account. I would like to clarify several points:

Unsubstantiated Allegations: In your messages, I was accused of fraud and blackmail. When making such serious allegations, the casino is obligated to provide clear, verifiable evidence supporting these claims. To date, no such evidence has been provided. Statements accusing a player of fraud without evidence are unacceptable and reflect poorly on the casino’s internal policies and approach.

Deposit Return Misrepresentation: Your previous messages claim that an offer to return my initial deposit was made. I want to make it clear that no such offer was ever presented. Suggesting otherwise is misleading and constitutes a blatant misrepresentation of the facts.

Clarification Required on Rule Violation: You have suggested that my actions during the verification process constitute a rule violation. I request a detailed explanation and supporting evidence showing how merely finding someone nearby during verification could be interpreted as fraudulent activity. Loud statements without evidence are inappropriate and do not constitute a fair or professional process.

Professional Conduct and Communication: The tone and wording of your previous messages, including accusations of blackmail and fraud, were unnecessarily rude and aggressive. This approach raises concerns about the casino’s internal communication policies and willingness to handle complaints objectively.

Transparency and Accountability: Many other complaints regarding similar aggressive and unsubstantiated accusations exist about your casino. This pattern suggests a lack of transparency and an unwillingness to provide direct evidence for accusations made against players. I request that the casino address this issue in a professional and accountable manner.

I expect a formal response with clear evidence and explanations for the allegations made, as well as clarification regarding any deposit offers or other claims. Professionalism, transparency, and evidence-based communication are essential in resolving this matter.

CoinCasino

• Representative

vor 3 Monaten

That offer is no longer on the table, we will not be blackmailed by fraudsters on this site.

Try your luck elsewhere.

slibkena

• Lettland

vor 3 Monaten

Dear CoinCasino / AskGamblers Mediation Team,

I would like to clarify my position regarding the closure of my account and the disputed winnings:

I categorically deny any attempt to cheat, commit fraud, or otherwise violate CoinCasino’s rules. At no point did I intend to act in bad faith.

I acknowledge that from the casino’s perspective, the situation may appear differently, and I understand that it is very difficult for me to provide evidence to prove otherwise.

Therefore, I accept CoinCasino’s publicly stated offer to refund my initial deposit of around 1680 USD, and I wish to resolve this matter amicably, provided that the casino’s offer is genuine and their intentions are honest.

I am hopeful that CoinCasino will honor their statement and process the deposit refund promptly, so that this complaint may be closed in good faith.

CoinCasino Beschwerde-Statistik

Gelöst 5 / 7

Durchschn. Betrag $3,552

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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