Beschwerde #27 CoinCasino

Withdrawal issue via Crypto

Von Omerg10

vor 1 Monat

I am a registered player trying to withdraw a balance of $595.25. My original bank transfer withdrawal was rejected by the bank. Following the casino support instructions, I made a verification deposit of 31.41 USDT via the BSC network to verify my crypto wallet for future withdrawals

Currently, my crypto wallet address (0xbc6ad0fc21df961c63c6ec7bb02e1a3b345da4d9) is successfully listed under 'Stored Methods' in my account. Despite this, support agents continue to refuse my manual crypto withdrawal request. Agent 'Sussy' even went as far as suggesting that I should 'open a new bank account' just to receive my funds, instead of simply processing the payment to my already verified crypto method. This is a clear stalling tactic and is unacceptable. I request that my funds be processed to my verified USDT wallet immediately as I have fulfilled all verification requirements.

Unseriöses Casino CoinCasino

Grund Verzögerte Auszahlung

Betrag $595.25

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Omerg10

vor 1 Monat

I am happy to update that the funds ($595.25) have been successfully received in my bank account. I would like to thank the AskGamblers team for their professional assistance and mediation in this matter. Without your platform, this wouldn't have been possible. The complaint can now be marked as Resolved

AskGamblers

• Support Team

vor 1 Monat

Dear CoinCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Omerg10

vor 1 Monat

I have followed the AskGamblers instructions and the casino's demand to submit a bank withdrawal. Attached is the confirmation of my $595.25 withdrawal (Transaction ID: 100727029A3431112276). I have provided my official bank details exactly as required. I expect the casino to process this payment immediately and provide a specific timeframe for the funds to reach my account."

CoinCasino Beschwerde-Statistik

Gelöst 5 / 7

Durchschn. Betrag $3,552

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Greetings from CoinCasino!

Please be informed that you have been offboarded and your remaining balance has been voided due to breach of our Terms and Conditions - section "Fraud".

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We wish you a great rest of your day and remain at your disposal.

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