Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Casoo Casino - Profile incorrect information

GELÖST

Beschwerde-Info

Unseriöses Casino

Casoo Casino
Veröffentlicht am 27. September 2022

I made a withdrawal which was declined because the casino said my profile was marked as “politically exposed person”

I sent a screenshot to show that box is not ticked on my profile and advised them that I’m not a politically exposed person and they said they will advise the technical team and have it fixed in a couple of days.

It has now been over a week and I’ve still had the matter not sorted and my withdrawal not paid.

AskGamblers
Veröffentlicht am 27. September 2022

Dear @Shereeb83,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Veröffentlicht am 30. September 2022

Dear Casoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 30. September 2022

Hi all!

As far as I can see, all the problems are solved now; we have received feedback from our platform regarding verifying this account. All restrictions have been removed, and payment was made three days ago.

If there are any questions, please get in touch with the security department.

Have a nice day!

Regards
Peter

AskGamblers
Veröffentlicht am 30. September 2022

Dear @Shereeb83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casoo Casino Beschwerden

  • 21 von 22 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,207 USD Durchschn. Betrag

Haben Sie Probleme mit Casoo Casino?