Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Casoo Casino - Pending withdrawal is delayed

GELÖST

Beschwerde-Info

Unseriöses Casino

Casoo Casino

Betrag

€ 1000

Kagemand200 Dänemark
Veröffentlicht am 17. November 2022

Hello.

I have been a user at Casoo Casino for around 2 years Of time. Made tons of deposits and several withdrawals. I am KYC verified as well.

On the 12/11-2022 - 03:56 i wanted to withdraw 1000 euro which has been pending ever since. I have been in contact with support that claims I am in a queue and have to patience(fair enough), then getting told that there are minor problems with the financial system that they are going to fix.

Yesterday I got a mail which stated they are having some minor problems with all withdrawal requests at the moment and if I want to cancel the withdrawal I should reply back to the e-mail. That mail I haven’t responded to.

The terms clearly say that if the amount doesn't “exceed” 1000 euros, the withdrawal will be done in 72 hours.

Kagemand200 Dänemark
Veröffentlicht am 17. November 2022

Just got a mail from the support that the problem is out of their hands. Stating that it is a global issue.

To be fair, it is just a transaction from Skrill to another Skrill. Doesnt have to be as complicated as they are stating.

Kagemand200 Dänemark
Veröffentlicht am 19. November 2022

The problem is still going on. Havent received the withdrawal.

AskGamblers
Veröffentlicht am 23. November 2022

Dear Casoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Kagemand200 Dänemark
Veröffentlicht am 23. November 2022

The Money has been paid.

AskGamblers
Veröffentlicht am 23. November 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Casoo Casino Beschwerden

  • 21 von 22 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,207 USD Durchschn. Betrag

Haben Sie Probleme mit Casoo Casino?