Account closed after winning €4,000 due to mysterious self-exclusion

I’ve made withdrawals of £4000 on 16/11/2022.

When I was checking the withdrawal status on my casino Joy account was showing withdrawal processed. But I never receive the payment.

When I was contacted casino Joy, they ask me to send bank statement showing the missing payment.

After that the £4000 withdrawal appear in my casino Joy again.

I've made withdrawal of £4000 again, and again the money was never paid. I rise internal complaint, but unfortunately casino Joy stop respondin to my emails, and I can’t contact with anymore.

I have played here for a long time with no problems…until I tried to withdraw.

It has been 9 days and I still do not have my money. I have had every excuse you can think of for why from technical issues to now they are saying my debit card doesn’t accept credit. I have since withdrawn $25 that was left in my account, and that has been processed and paid, so I have no idea why my withdrawal from 16/12/22 has not. I can no longer contact anyone via live chat because the casino is not withdrawing from the country and now no one will email back to tell me where my withdrawal is.

Hello, the casino is not replaying to my emails, they promised to pay me the winning then suddenly no contact. I emailed them over 12 times after my pending withdrawals reach over 72 hours I tried to call them the phone is not working they closed my account! I Am worried about my money 5528 usd I will send you the pictures.

Made a withdrawal on Friday 29th for £200

Currently on day 5 now of waiting, still not been processed. Been on live chat a number of times and keep getting told the same thing over and over - please wait we are having issues and we will email you. That's it.

Will definitely be closing my account after this issue is sorted.

I was wondering if I could get some help.

I withdrew twice on the 22.4.22 for £3100. I asked how long this will take and was given 72 hours to process then 3-5 days to reach bank. I then withdrew £2200 on the 27.4.22 same information told again.

My Account was verified on 25.4.22. I asked on live help on the 28.4.22 what was happening at least with my first withdrawal from the 22nd. They told me (see email) that my last two had been sent to get verified the day before on Wednesday and not the first two and to wait 72 hours!!

I then received a phone call verification on 30.4.22. I inquired about it again and was told as I have been over and over again they have been sent to the “relevant department for processing”

I’m now on day 11 and they haven’t even been processed.

Why is it taking so long.

Prior to playing at Casino Joy, I sent ID documents and address verification which are approved. After 1st deposit I sent payment method documents, I was asked for further documents which I provided Bank Screenshot.

I then received a phone call from Casino Joy and went through security and answer all questions .on the 26/4 I received an email to say My Account is now fully verified. However when I asked when my withdrawal will be processed live chat stated it is still under review when I said I received an email to say they have review and approved documents, live chat then changed the reason to large queues and no timeframe.

I feel like my withdrawal is been held with no justification.

I wonder if someone could point me in the right direction if possible.

I have made four withdrawals from Casino Joy of £500, £800, £8,000 and £1,000

I have had the two smaller amounts paid to me but they were made after the two larger amounts. I have been waiting nearly a week now for the two larger amounts and they keep telling me different things when I ask why it has not gone thru yet.

How would I go about taking this further as I’m concerned the withdrawals won’t happen.

Now as I thought the time frame has passed in which they told me I would have my withdrawals back in my bank, this site just doesn’t want to pay you out, it’s been 3 weeks all in all since

I withdrew my money and now after telling me that my withdrawal were processed 6 days ago they are now telling me that there is a technical issue with the payment provider in the UK, this casino just feed you lies and do not want to pay you your money. They will happily take your money but never give it back and I was told 1-3 days for my withdrawal to go in my bank and it’s been 6 working days and now they are telling me it was never processed due to a technical fault.

It’s over a month my withdrawal has been delayed, the chat response every time I follow with them is we have raised your problem to the concerned department. They have asked for documents multiple times and have submitted everything. But still the withdrawal is on hold and have received no confirmation on when it will happen. Deposits are instant but for withdrawal is like never ending process, they ask for documents once you submit it they take 72 hours to scrutinize the documents and then again send a mail asking for documents and then again a wait period of 72 hrs, this goes on forever. After my last document submit haven’t received any confirmation on email it’s been 7 days.