Casinia Casino - Withdrawal pending since March 24th and no response

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello,

I am following up regarding my case with Casinia.

I have received a payment of €500; however, I can only make withdrawals of €500 at a time, and not more.

Additionally, some of my withdrawal requests are being automatically cancelled without any explanation. The live chat support is still not working, which makes communication even more difficult.

I am still waiting to receive the other payments, and I sincerely hope it won't take a month for each transfer, as this is becoming very lengthy.

Thank you in advance for your help and support.

Best regards,

< name removed >

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello mia.watkowski,

We are happy to confirm that most of your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.


Currently there is only one pending withdrawal request which was attempted on 23rd May, 2025.

Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.

Thank you for being so patient with us! We really appreciate it.


Best regards,
Casinia team.

Dear @mia.watkowski,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.