Casinia Casino - Is illegally holding my 2675eur and not responding after KYC request

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear kerpocar,

Thank you for bringing this to our attention. We kindly inform you that we have received the requested documents yesterday. The relevant department is addressing this matter, and the verification of your account is processing.

We will notify you promptly once we have an update.

Thank you for your cooperation and patience.

Kind Regards,
Casinia Casino Team

Dear kerpocar,

We kindly inform you that your document were successfully received. We sent you an email requesting your bank details to facilitate the manual withdrawal of your remaining balance.

Thank you for your cooperation.

Kind Regards,
Casinia Casino Team

I would like to add that I mistakenly replied to the email from [email protected] with my documents, while in that same email they instructed me to send the documents to [email protected].
Yesterday, I sent the documents to [email protected].
I would like to apologize to both parties.
I am now waiting for the withdrawal.

Dear kerpocar,

We kindly inform you that your bank details were received and your request was forwarded to the relevant department.

Also, we would like to inform you that we will notify you promptly once there is an update.

Thank you for your cooperation and understanding.

Kind Regards,
Casinia Casino Team

Dear kerpocar,

We are pleased to inform you that the withdrawal request of your active balance has  been successfully completed.

Thank you for your understanding and cooperation.

Kind Regards,
Casinia Casino team

Dear @kerpocar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I can confirm that I have received the funds.
I would like to thank both parties for the cooperation.
I apologize once again for initially sending the documents to the wrong email address.

Best regards.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.