Casinia Casino - I asked for a withdrawal in March, and still waiting for it since then

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Charlie389,

I hope this message finds you well.

We truly appreciate your understanding and apologize for any trouble this situation may have caused.

We're currently looking into this matter and will get back to you with a thorough response as soon as we can.

Thank you so much for your patience and support while we work to resolve this issue.

Kind regards,
Casinia Casino Team

Dear Charlie389,

We would like to ask you to check the response provided by mail.

Thank you in advance.

Kind regards,
Casinia Casino Team

Dear Charlie389,

Rest assure that your remain balance will be processed, and you will receive your payment as soon as possible.

Thank you for your cooperation.

Kind regards,
Casinia Casino Team

I received and answered your email. So waiting for my money. After THREE MONTHS, it looks like you start to pay MY MONEY.
Let's see.

Dear Charlie389,

We are happy to confirm that your manual withdrawal has been processed, and the money has been sent from our side on 21st May, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.



Thank you for your cooperation.

Kind regards,
Casinia Casino Team

I already received the money.
Everything was resolved. Anyway, i will write here my opinion about Casinia: They were 3 months retaining my money without any reason, i wrote them EVERYDAY during this time, and i am sure that they treat ALL their customers in the same way. They make big delays to their customers, so they can use customers money like a free credit and just start to give me the money when i started the complaint. In my opinion, they are a scam bookmaker. But, this matter was resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.