Casinia Casino - Casinia Casino refuses to pay my verified winnings despite full evidence

Dear Zenatchi,

Thank you for reaching out to us.
We are sorry to hear about your frustration.

In order to further investigate your claim we would kindly like to ask you to provide us with your username and email address to locate your account.

Thank you for your understanding.

Kind regards,
Casinia Casino Team

Dear Casinia Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Thank you for the provided information.

Dear Zenatchi,

Thank you for your patience.

We would kindly like to inform you that you received an email regarding your request.
Your claim was reviewed and investigated and we would kindly like to inform you that no missing win was detected and all rounds have been settled correctly.

Please feel free to contact us in case of further questions.

Kind regards,
Casinia Casino Team

Dear Askgamblers,

We would kindly like to ask you to check your emails where we provided to you further proof of investigation of the players claim.

Thank you for your cooperation.
Please feel free to contact us in case of further questions.

Kind regards,
Casinia Casino Team

Dear @Zenatchi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Subject: Re: Casinia Casino Complaint – Player Update

Dear AskGamblers Team,

Thank you for your follow-up.

I would like to confirm that I have not received any satisfactory resolution from Casinia Casino.
Their response claiming that “no missing win was detected” is incorrect, as the provided screenshots clearly display the Super Stake multipliers (×250 and ×750) active during the winning rounds.

I kindly request that the AskGamblers team reviews the visual evidence again and — if possible — verifies the round logs directly with the game provider (Stakelogic) to ensure transparency and fairness.

Therefore, I do not consider this case resolved, and I wish to continue the investigation.

Kind regards,
Zein Slaiman (Zenatchi )

Dear All,

Thank you for your reply.

As a result of our investigation no missing win was detected.

Dear Askgamblers,

we would kindly like to ask you to review the proof send to you via email yesterday, where it is clear that no missing win can be claimed.

Thank you in advance.

Kind regards,
Casinia Casino Team

Dear @Zenatchi,

Rest assured that the AskGamblers Complaint Team is in contact with the Casinia Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Askgamblers,

Please find in your emails our reply and additional proof of the claim.
We hope this helps to clarify the case.

Please don't hesitate to contact us in case of further questions.

Kind regards,
Casinia Casino Team