I found this casino while browsing in askgamblers, I deposited and started betting and requested a withdrawal of 400 euros
However 15 days later, the withdrawal is not processed, their terms and conditions mentions that withdrawal are processed under 3 business days, Casinado is then in breach of their terms and conditions.
Whenever I contact the support, they just tell me to wait and that it will be processed the next day, with no explanations of the delay, I discovered later that they do this with everyone.
I dont know if I got scammed but Im sharing this here so you can help mee
Beschwerde-Info
Dear Casinado Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Ayouch,
We are sorry to hear about your experience.
We would like to kindly inform you that our team is reviewing this matter and we'll return to you shortly with a clear update and guidance on how to proceed so you can complete your account verification, and afterwards your payment.
We truly appreciate your patience and understanding.
Kind Regards,
Casinado Casino Team
Hi
I havent received my funds yet and support keep saying everything is good.
Im afraid I will never get paid
Dear Ayouch,
We kindly request to upload the following documents in order to complete your account verification:
- ID
- Selfie
- CC***3016
- Transaction history of the CC****3016 for March
- Selfie ID AOS
- Ownership 0xc59e83Fd647429C18a30ff84b22cD4723EABD1A9 and 0x1382469A252C30502f6493d08c9a84E8431167f2
We truly appreciate your patience and cooperation.
Kind Regards,
Casinado Casino Team
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- 2 von 4 Gelöst
- 2 Tagen Durchschn. Antwortzeit
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