Casinado Casino - 11500EUR win blocked and account suspended without explanation

Dear Casinado Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinado Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, am waiting thanks.

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, don't hesitate to contact us.

Thank you in advance.

Kind Regards,
Casinado Team

Dear @Longipongi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Casinado Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello, I am waiting. or do you need something from me? Casinado had no reason to block my account. they could not even tell me why they blocked my account when I asked. I had 11 500€ on the account and made a withdrawal of the maximum of 500€ which is their daily limit per withdrawal. next day I log in "account is blocked"..

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, please let us know.

Thank you for your cooperation.

Kind Regards,
Casinado Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Casinado Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, please let us know.

Thank you for your cooperation.

Kind regards,
Casinado Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Casinado Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear askgamblers,

We have replied to your email. We will wait for your update.

Kind regards,
Casinado team.

Dear Longipongi,


We would want to draw your attention to the following points of our websites General Terms and Conditions, which the you had accepted when creating his account on our website:-


9.1 : - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:


<...>

• using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;

<...>


9.3 :- We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.


6.6.2 :- No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.


Therefore, according to the aforementioned article, there is no refund available for customers account.


We hope this helps clarify the matter.


Best Wishes,
Casinado Team.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casinado Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.