Casinado Casino - 11500EUR win blocked and account suspended without explanation

48 Stunden übrig für Longipongi zum: Antworten.
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Unseriöses Casino

Casinado Casino

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€ 11500

vor 10 Monaten

I have encountered a serious issue with "Casinado Casino," where my account has been blocked due to a significant win of €11,500.

I have tried to contact customer support, but I have not received a satisfactory response or explanation for the block.

This situation raises concerns about fairness and transparency, and I am prepared to take the necessary legal action if the matter is not resolved promptly. - with this message what should I write as the complaint title to get the most exposure

AskGamblers
vor 10 Monaten

Dear Casinado Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
vor 2 Wochen

Dear all,

This complaint has been reopened as per Casinado Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

vor 2 Wochen

Hello, am waiting thanks.

vor 2 Wochen

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, don't hesitate to contact us.

Thank you in advance.

Kind Regards,
Casinado Team

AskGamblers
vor 2 Wochen

Dear @Longipongi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Woche

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Casinado Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

vor 1 Woche

Hello, I am waiting. or do you need something from me? Casinado had no reason to block my account. they could not even tell me why they blocked my account when I asked. I had 11 500€ on the account and made a withdrawal of the maximum of 500€ which is their daily limit per withdrawal. next day I log in "account is blocked"..

vor 1 Woche

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, please let us know.

Thank you for your cooperation.

Kind Regards,
Casinado Team

AskGamblers
vor 5 Tagen

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Casinado Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

vor 1 Tag

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions, please let us know.

Thank you for your cooperation.

Kind regards,
Casinado Team

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  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 5,523 USD Durchschn. Betrag

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