Responsible Gambling limit didn't trigger, allowing a loss of almost €3,000
Between March 7th and 14th, I have set three responsible gamble limit with the Campeonbet casino. Im talking about daily loss limit (or bet limit) which can only be set via live support at this particular casino.
The live chat service, 3 different operators had set the limits for me three times, during these 7 days, confirmed on the chat. The first limit was 400 Euro, 2nd was 300 Euro and the 3rd and final one was set to 200 Euro.
Despite setting the safety limit, on March 15th, I have lost almost 3000 Euro during a 5-minutes rush. While contacting the support, the operator was confused and took a long time to confirm that the previous bet limits were probably not "saved". He asked me to send email to support and ask for further clarifications.
Campeonbet has not yet replied my Email from 15th of March and didn't take any responsibility for not pulling the safety trigger during the massive loss.
I will send the chat transcript of 15th of March to Askgabmler team per email. I have requested campeonbet to provide me with chat transcripts between 7-14th of March which shall show clearly that the bet limits was set three times and was confirmed by the operator. Unfortunately, Campeonbet didnt reply my emails.
It is also apparent that Campeonbet didnt approve my winnings before a dealy of 3-4 days which prompted me to use the safety guard, so that I dont lose everything. I have opened a forum discussion on the slow withdrawal process on the forum earlier (https://www.askgamblers.com/forum/topic/9246-campeonbet-withdrawal-issue)
We have two issues here:
1. Campeonbet must return my losses deducting the 200 Euro loss limit.
2. At the same time, the gambling body must check why the casino didn't trigger its gambling limits.
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