Responsible Gambling limit didn't trigger, allowing a loss of almost €3,000

Quiero presentar mi queja con el sitio Campeonbet, ya que luego de completar el proceso de verificación satisfactoriamente, intenté realizar un retiro por 1000 dólares,y este fue denegado, ya que señalan que mi cuenta está siendo sometida a una revisión adicional y ni siquiera son capaces de darme un plazo. He realizado apuestas de tenis, fútbol, basketball, MMA y estoy bastante sorprendido por el mal rato que me está haciendo pasar este sitio de apuestas, ya que no lo considero algo normal.

Agradezco de antemano la ayuda de Askgamblers y quedo atento a cualquier novedad respecto a mi caso.

I would like to file a complaint regarding CampeonBet’s withdrawal practices.

I am extremely disappointed with the way this casino operates. When you are depositing and losing money, everything works smoothly. However, once you achieve a significant win, the situation changes completely.

At first, withdrawals are processed within 2–3 days, which creates the impression of a reliable casino. But when you win a larger amount, withdrawals become limited to only $500 per transaction, and suddenly the processing times become longer and longer.

In my opinion, this creates an unfair situation where players are forced to wait weeks to receive money that rightfully belongs to them. It feels like a deliberate tactic designed to encourage players to reverse their withdrawals and gamble their winnings back. If that is not the intention, then the casino should explain why withdrawal times increase so dramatically after a large win.

I submitted a withdrawal request on May 25, and it still has not been processed. Every email I send receives the same generic response: “The delays are not handled by our department” or similar copy-and-paste answers. There is never a concrete explanation, never a timeframe, and never any accountability.

It is simply not reasonable that withdrawing $2,000 can take close to a month because players are restricted to $500 withdrawals while each request takes an excessive amount of time to process.

Let’s not forget that before winning, I had already deposited and lost money at this casino. The least a casino can do is pay its players promptly when they win, without creating constant obstacles and unnecessary stress.

I am not asking for special treatment. I am simply asking to receive my money in a fair and timely manner. Players deserve transparency, respect, and efficient payment processing. Unfortunately, my experience with CampeonBet has been the exact opposite.

I hope AskGamblers can assist in resolving this matter and encourage the casino to process my withdrawals without further delay

I am requesting help with withdrawing my funds.

Withdrawals are regularly delayed beyond the timeframe stated in the casino’s terms. The support team never provides any clear information, only generic template replies.

There is a withdrawal limit of €1,000, and even this amount is being delayed repeatedly.

At the moment, more than 3 days have passed since my latest withdrawal request.

My account is fully verified. I have already submitted all requested documents and even offered to provide any additional ones if needed.

A player plays in order to be able to withdraw winnings. Here, even withdrawing funds has become a problem.

I am attaching screenshots of my withdrawal request and my communication with support.
As you can see, the responses are all generic and provide no specific information or resolution.

I am filing a complaint against Campeonbet Casino regarding a serious and unjustified withdrawal delay.

I found this casino on AskGamblers as a recommended operator, which makes this situation even more concerning.

Timeline:
- April 25, 2026 (17:48) — I requested a withdrawal of 1000€ (Ethereum)
- April 30, 2026 (12:00) — the withdrawal is STILL not processed

This is already 5+ days and clearly exceeds their stated processing time of up to 3 days.

Important facts:
- My account is fully verified
- All requested documents have been submitted
- I have contacted support multiple times (email and live chat)
- I only receive generic responses like “under review” or “in queue”
- No clear explanation, no timeframe, no actual action

At this point, I am either being ignored or deliberately delayed.

Additionally, the casino applies a 1000€ per 24h withdrawal limit, which already restricts access to funds, and combined with such delays makes it practically impossible to withdraw winnings in a reasonable time.

This behavior is unacceptable.

I request:
- Immediate processing of my withdrawal
- A clear explanation of the delay

All evidence (emails, chat logs, screenshots) is available and can be provided.

I ask AskGamblers to intervene and assist in resolving this issue.

This complaint is regarding serious failures in the handling of my account, specifically concerning my request for account closure and the implementation of mandatory deposit limits.

On 23 October 2025, I explicitly requested that my account be closed and that a daily deposit limit of NOK 10 be applied to my account. I received written confirmation from the casinos representatives stating that my account had been closed. However, it later became evident that this was not the case, as I was still able to log in and access my account.

Despite sending multiple follow-up emails and repeatedly being assured that my account was closed, the issue persisted. Ultimately, I had to contact the customer support via live chat and demonstrate that I was still able to log in. Only then was my account finally closed.

When the self-exclusion period ended in January 2026, I discovered that no deposit limit had been applied to my account, despite my explicit request. Over the past few days, I have contacted the support team twice regarding this matter. On both occasions, I was informed that a deposit limit was in place, which is demonstrably incorrect.

Based on the assurances I received from your representatives—that my account was closed and that deposit limits had been applied—I continued to deposit funds. I therefore expect a full refund of all funds deposited after I was given these assurances.

In addition, I strongly urge the company to take serious and immediate steps to ensure that customer requests related to responsible gambling, account closures, and deposit limits are properly implemented and verified. I find it deeply concerning that such critical safeguards have repeatedly failed, despite clear communication from my side.

I have extensive documentation supporting my claims, including email correspondence and deposit history. I consider the handling of this matter both alarming and unacceptable, particularly given the importance of consumer protection and responsible gambling obligations.

I expect a written response addressing this complaint, including confirmation of the refund process and an explanation of how such failures will be prevented in the future.

Hello, campeonbet is delaying -I feel on purpose- the withdrawals for more than a week now. It’s been 3 different requests cancelled with no valid explanation, just that a technical problem has occurred on their system. I think they don’t want to pay, that’s really unfair, the withdrawal is just for 20,445 Mexican pesos, around 980 euros. Please help me out with this abuse.

Hello,
I contacted Campeonbet on Nov 27th because I have a gambling addiction. And I told them to close my account due to this.

They asked me to send a form and sign it and choose which period to close it. And they even wrote in the email that they offer me 10€ bonus if I continue to play with them. Of course having an addiction I took the 10€ as I lost all money this night. They sent me promotional material to trick me into playing again. As a result I keep playing and losing money. Note that this is not the first time the casino has done this to me. I have many times asked them to close my account due to gambling addiction before.
And they always allow me to play. When a person says to close the account due to gambling addiction it should be closed directly. And not wait to have a form signed in return. They failed their responsibility for responsible gaming. They should have closed it without asking me to send a form that is printed out and signed and offered me a bonus as a trick for me not to continue with the closure. Therefore, I am requesting a refund for the deposits I made after 27th November. Which is 1567€.

They know since before I have a gambling addiction and wanted to close my account multiple times.

Encouraged by the positive opinions of other players, I entered the link leading to the casino. There was also an available bonus from AskGamblers €5 in AG coins. I verified the phone number and was redirected to the registration page. I confirmed the email address, sent proof of identity and nothing. I asked the support on the chat, but as you can see on the screenshot, they also do not know anything, or do not want to, because I see that I am not the only one with the same problem.

Hello. I chose and trusted campeonbet because on your platform it has a good rating and a quick dispute resolution, but it seems that with me their behavior does not reflect all this.
It all started in October 2024, I was already fully KYC verified, VIP member, and I had already made some withdrawals of $1000 (which is the maximum for each withdrawal). Then after some winnings and withdrawal requests that were rejected, the support asked me for documents for the source of wealth (strangely not after my deposits, but only after the winnings, even though I had already successfully withdrawn previously, so nothing changed in my account after the winnings, since the deposits had been made some time ago and before the last withdrawal). I want to point out that 80% of the current balance of my account are my deposits, therefore my money. The deposits were all made in cryptocurrency. In all these months I have collaborated (sending the various requested documents) and waited patiently for the resolution of the issue (unlike them who always responded vaguely, without ever being clear), but now the patience is over, considering that to this day the support continues to ignore me, that is, they no longer respond to my emails.
Before opening the dispute, I wrote 2 emails (1 week has passed), asking for support and a resolution without having to go through disputes or other actions, but I never received a response, and they received the emails, because I received the ticket confirmation email.
Regarding the documents for the source of wealth, initially I asked if the document had to demonstrate a minimum amount, and they told me that the document does not have to demonstrate a minimum amount. So I sent the appropriate document, and they rejected it saying that it does not demonstrate the amount deposited in the casino, even though I had asked this question, so they contradicted themselves. I am not employed, I work as a private individual, so I send invoices to my clients and my clients pay me in cryptocurrency. I sent the invoices, which cover the amount deposited in the casino and the transactions mirror those of my wallet. An external agency certified that the wallets belong to me, and they also certified my SoW (this document was also sent to them). The casino first said that the invoices must have both signatures (mine and the customer), which is not mandatory (I asked a local lawyer) and is not done in 90% of the invoices. The invoice has my signature, and the customer confirms receipt by paying it. Then they said that they are not suitable documents at all...
Finally I sent a loan agreement, and the loan fully covers the amount deposited in the casino + 30%. And despite having to wait 3 weeks for 1 response, and then 3 weeks for another response, their conclusion was that the contract does not adequately justify the amount deposited. Which is not true, because the loan fully covers the amount deposited + 30%. When I asked for explanations about this and why it does not justify the amount (April 9), to this day I have never received any response. Now they just ignore me, I don't even deserve a simple answer. In addition to all this, I also sent documents for a house inherited from my mother and a bank deposit statement. All these documents, fully cover the amount deposited in the casino, and prove my SoW. But the intention of the casino is quite clear, given the long waiting times to receive a response and in the end they are totally ignoring me.
I don't like having to open disputes or anything, but it seems that it is the only way to receive a response from them.
80% of the balance in the account is my money, which I have blocked in their platform for many months and I can't use it. I have only played slots, and I have never broken the terms and conditions.
I have sent some documents as proof, if necessary I can send other documents/emails (that I sent to the casino), example invoices, agency letter, loan agreement etc. And I also have various videos of my account where all pages are visible, recorded in multiple periods.
I hope to resolve the issue as soon as possible and return to using my account normally.
Thanks