Beschwerde #428 Betway Casino

Missing £400 withdrawal transaction

Von Grinnerman

vor 3 Jahren

I had £400 in my Betway account and proceeded to withdraw the amount. This was 30th March. I waited for the amount to reach my account and it never did. I left it until over the weekend as I thought it may just take time. I had no luck. I contacted support, who advised me to wait it out. I did so. Still no fund. I contacted the support team again, who advised me to send a bank statement to their relevant team, I didn't hear back within 2 days to write to the support team again. I have done so and was informed there is no timeframe betway can give to rectify a fault that has occurred their end. I am still waiting...

I have logged in today to view all transactions from the date noted above and I have no transactions!

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £400

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @Grinnerman,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 3 Jahren

Hi there,

Thank you for your review.

We have reviewed your account and we can confirm that your £400 withdrawal was paid from our side on 10/04/2023 to your Visa card.

Regards,
The Betway team

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per Betway Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 3 Jahren

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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