Betway Casino - Holding onto my withdrawals

Dear @Jsayers12,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

It’s £310 they owe me and they’re taking ages to reply to me to emails and everything live chat is just useless

as you can see here are more details of the chat where the chat has no clue but I’ve sent my pdf bank statements and a picture of the card multiplie times…. still no reply to my emails

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi askgamblers basically I’ve got an email today stating that they need more time why do they need more time I’ve clearly sent them pictures of my card and bank statements clearly stating it’s my card how long do they think is acceptable? 1 week 1 month? I’ve sent a picture of what there reply was but honestly feel like nothing is being done when I’ve sent everything I possibly can send them stating it’s my card please help do I take this further?