Betway Casino - 2800 euro withdrawal not received since June 4th

Hi Luckynorway,

We apologise for your experience. We can see you have already opened a ticket with the Customer Care Team ([email protected]) on 29/07/2024. Therefore, we are unable to take actions on your query since it will be handled directly by them.

They have sent you and email on 29/07/2024 advising they will provide you with the outcome within 5 working days. Subject: Complaint Acknowledgement Reference Number:0003203010112

If you have any additional questions, please contact them directly.

Regards,
The Betway team

I havent heard anything more from Betway regarding this.
Hope they manage to fix it soon for me!
I have done everything they have asked for. So dont know why they use so long time on this.

Hi Luckynorway,

Kindly note that your formal complaint with betway is set to receive a response in 5 working days since filing it with us.
This timeframe excludes any weekend and/or public holiday periods.

Regards,
The Betway team.

Hi Luckynorway,

We are pleased to confirm that our Customer Care team has responded to your complaint via email on 5/8/2024. Please refer to the email for more details, with the following subject line: Betway's Response Reference Number­:00­032­030­10127.

Regards,
The Betway team.

Dear @Luckynorway,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.