Beschwerde #45 Betway Casino

Extremely Delayed Payment

Von Paul T.

vor 7 Jahren

I have an issue that is taking too long to get resolved and it’s simply outrageous! I am a player from Canada, I did not take any bonus. I did a withdrawal dating back beginning of March for an amount of $4,002.94 after depositing $2,000 of my own money from my Instadebit account and winning additional $2,002.94. It shows as paid on March 5th on my casino profile but the money is still not in my Instadebit account, I have contacted the betway casino online chat support team several times since then and all I get from them is: “your request is being processed” or "After reviewing your account we can confirm that your account is under review by our Operations Department and we are awaiting feedback. " It’s been almost a month that I am waiting for my funds, nobody is giving me updates and my rent is due in 3 days and I have no money to cover for it...Please assist me with that issue I don't know what else to do. Thank you

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $4002.94

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @turcotterz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 6 Jahren

Hi Paul,

Please see the findings from our investigation:

2019:

• Your account was opened on the 04/03/2019.
• You requested a withdrawal of 4002.94 CAD on 04/03/2019.
• When customers request withdrawals, we complete internal reviews on accounts. In doing so, we consider any pre-withdrawal restrictions that may apply and will also adhere to the requirements of the Financial Action Task Force on Money Laundering.
• Your withdrawal was placed on hold due to the fact that we received direct communication from InstaDebit. They advised that your account was suspended pending an investigation. This occurred on the 05/03/2019.
• We emailed InstaDebit asking them to advise us on the status of your financial account on the 07/03/2019, 15/03/2019 and on the 29/03/2019. Unfortunately, we received no response. We do apologise for the inconvenience this caused, our aim is to process and pay withdrawals as quickly as possible.
• We received feedback on the 12/04/2019 from InstaDebit stating that your account was reinstated and that we could successfully process withdrawals to the account.
• We initiated the withdrawal on the 12/04/2019 and it was successfully paid to your InstaDebit account the very same day.

Regards,
The Betway team

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Betway Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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I was then sent a link to yet again verify. Which did not work.

I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

Though the next agent then told me it was locked due to concerns on chat which is absurd.

The only thing I can possibly feel that is being excused as a reason for concern is that I agreed with agents who said it is frustrating and said it is causing me stress, which it would any normal person being messed around with inconsistent information.

No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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1. Failure to Process Payments
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2. Non-Existent Live Chat Support
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3. Automated Email Responses (Bot Interference)
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PD: I used ia because dont speak inglish thenkiu for you help

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Please note this account will remain closed."

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I need your help regarding a delayed $3,000 CAD withdrawal from BETWAY initiated on January 14, 2025. Despite providing all requested documents, including statements and verification for my payment methods, the casino has yet to process my withdrawal.

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