Casino promised refund but keeps delaying

I won with the telegram quiz last week and I wait now for my free spins. They told me that they would contact me yesterday until now I dont get response from live chat and not from telegram BetOnRed. Do they sleep or what? If we won they need to give those free spins. I sent everything to them for my free spins. Everytile its the same story: you need to wait, and when you send a message to the telegram account they didnt read it.

I have tried to get verified here for more than 1 week and I must say this site is a total joke. They are requesting documents after documents that don't exist.

First they did not approve my bank statement as proof of address It took them 4 days to understand I don't have any other documents so finally they approved it.

I made a crypto deposit to the site on 150€ and now when trying to make withdraw and verify account, they are asking me for a document that doesn't exist and I have told them that the document doesn't exist. They want a bank statement showing when I bought crypo. First of all I did not buy crypto I got it from a friend. So now they are asking for a bank statement from my friend showing when he bought crypto and here is the problem he has never bought crypto he is a miner. So the document they want don't exist.

Please help me they have offended and harassed me for 1 week. Here they don't understand what I'm telling them and keep on asking for things that don't exist.

Two weeks ago, I deposited 6,000 HUF into my casino account and activated a bonus. I fulfilled all the bonus requirements and kept playing until I accumulated 59,150 HUF (147 EUR), which was clearly in my "real money" balance. The next day, I initiated a withdrawal. I entered all the details correctly, and there should have been no obstacles. According to the policy, my withdrawal was supposed to arrive within 24 hours.

However, by the next day, the money had not arrived. I contacted customer support, who told me that there was some technical issue, that a specialist colleague would take over my case, and that they had informed the finance team. They assured me that the money would be in my account within a maximum of five business days.

After waiting for a week and a half, the system marked the transaction as successful, but the money was returned to my casino balance.

After proving that the money never arrived in my account, a casino representative asked me to restart the withdrawal process, assuring me that everything was now fine and that the money would arrive within 24 hours.

The next day, 24 hours had passed, and the transaction had not even reached the verification stage. I contacted customer support again, and they once more forwarded my case to a specialist who, according to them, would resolve it within an hour. They asked for one more hour of patience.

After 30 minutes, I received an email stating that my withdrawal had been canceled. I contacted customer support again, and they once again asked me to initiate the withdrawal process. They could not explain what the issue was or how long it would take to resolve it.

After another 24 hours, my withdrawal failed again. The Betonred support team then emailed me, asking me to use a different payment method.

The issue with this request is that their policy explicitly states that I must withdraw using the same method I used for my deposit. However, I still complied and attempted to withdraw via Skrill.

Meanwhile, two other support agents told me that this wouldn’t work because I didn’t deposit using Skrill. When I showed them the email from their own team, they started stammering and said the back-office team would notify me.

Of course, today I received yet another email stating that my fourth withdrawal attempt failed due to their policy.

This is my first withdrawal, and I have successfully completed all verification processes. It simply seems like they have no intention of paying out players' winnings.

I have been trying to work with BetOnRed to verify my account.

They are requesting a proof of deposit document that has my name, transaction amount, the receiver's name, transaction ID, time, and date.

I deposited using Interac E-transfer from my bank account and it was paid to Gigadat. Unfortunately, there is no singular document from my bank that contains all of these details. I made it clear both via email response to their support email and via their live chat, that I would have to supply multiple documents to piece together all of this information. I have asked for support on why they are declining my documents specifically. The responses I have received are:

"Thank you for contacting us! Please be advised the proof of deposit has to contain your name, transaction amount, receiver’s name, transaction ID, time, or date.

If you have any additional questions, please do not hesitate to contact us!"

and

"Thank you for contacting us! Please be advised the missing information is included in the provided list.

If you have any additional questions, please do not hesitate to contact us!"

This deposit was made on March 5th, in my time zone, and I have been trying to get funds out since March 11th.

I did have what seemed like a productive conversation with a live chat about it and they seemed to agree that sending two documents would be fine. But support is not giving me anything to work with at all, it has become increasingly frustrating.

I am looking to withdraw the funds I have in my account, totaling $3,524.98 and step one is to get this account fully verified. I am happy to provide more documents, but I need to know why this is being held up.

Hi,

i have been trying to withdraw my funds for 2 weeks now.

I made 30 requests for withdrawal and nothing. Every time my requests are rejected.

I made bank transfers I put all my details and nothing.

I was contacted by BetOnRed in live chat, every time they say please try again, please try again.

It's not fair!