Beschwerde #6 BeonBet Casino

Beonbet Casino - Beonbet ignored self exclusion request and refund claim

Von non-monstro

vor 7 Monaten

On April 10, 2025, I sent Casino a written request to self-exclude my account due to gambling addiction. Despite this, my account remained active, and I was able to deposit and lose a total of €3,980 in 61 transactions between April and May 2025.

I filed a formal complaint to Beonbet on May 21, 2025, but I have received no response whatsoever. The casino has also continued to send me marketing offers and bonuses after my exclusion request.

I am requesting that Beonbet refund all deposits made after my self-exclusion request and explain why my account was not closed immediately as required by responsible gaming policies.

Unseriöses Casino BeonBet Casino

Betrag €3170

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

non-monstro

vor 5 Monaten

I can confirm that I have received the refund of €3,170.

I consider this case resolved and would like to thank the AskGamblers Complaint Team for their support and involvement, which helped bring this matter to a conclusion after a long period of no response from the casino.

Thank you.

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

This complaint has been reopened as per BeonBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 6 Monaten

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

BeonBet Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $14,259

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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