Beschwerde #8 BeonBet Casino

Beonbet Casino Withholding Payment Since 10th December

Von Sleepy11

vor 5 Monaten

Hi there.

I hope you are well.

On the 10th December I attempted to withdraw €1811.50 from BeonBet.
The account is fully verified and I have made multiple withdrawals previously.

They later emailed saying I need to re-verify something.
I did - and live chat confirmed this had been accepted - I attach the transcript here.

Between my withdrawal attempt and my subsequent attempt - they have removed Neteller as a withdrawal option.
Live Chat confirmed I could use Ethereum instead - again in the transcript here. I have made both deposits and withdrawals using this method in the past.

Today they emailed saying:
"unavailable payment method - You have selected an unavailable payment method. Please create a new application for the method used to make the last deposits."

Which is of course impossible as they have removed Neteller, which I used to make the most recent deposits.

I have made a formal complaint about this matter.

I attach numerous screenshots as evidence.

Any assistance you could provide in this matter would be greatly appreciated.

Kind regards.

Unseriöses Casino BeonBet Casino

Grund Verzögerte Auszahlung

Betrag €1811.5

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

vor 5 Monaten

Hi there.

I hope you are well.

I can confirm I have now received all of the funds.

Thank you for all of your help with this matter.

Kind regards.

AskGamblers

• Support Team

vor 5 Monaten

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BeonBet Casino

• Representative

vor 5 Monaten

Dear Player and AskGamblers Team,

We would like to clarify that the withdrawals in question were successfully approved on December 18.

Please accept our sincere apologies for the delay and for the initial miscommunication during the first attempts to process these requests. We understand the inconvenience this may have caused and regret any confusion on our part.

Following this matter, we conducted a thorough internal investigation to identify the cause of the issue and to ensure that similar situations will not occur in the future. Appropriate measures have been taken to improve our processes and communication.

Thank you for your patience and understanding. Should you require any additional information, please do not hesitate to contact us.

Kind regards,
Beonbet Casino Team

BeonBet Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $14,259

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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