Beschwerde #4 BeonBet Casino

Withdrawal delayed over a week

Von rynnz1

vor 10 Monaten

I am filing this complaint against BeonBet Casino due to unresolved issues regarding my withdrawal and the lack of adequate support.

I requested a withdrawal of 1000€ on 7th July, which was confirmed by the casino. However, as of today, I have not received the funds. Despite multiple attempts to contact their support via live chat and email, I have received either no response or generic replies that do not address the issue.

My account is fully verified, and I have complied with all terms and conditions. There has been no explanation for the delay, and the lack of transparency and communication is extremely frustrating.

They even requested proof of deposits via email, which i sent right after.

I request AskGamblers to kindly intervene and assist in resolving this issue. I simply want what I am rightfully owed.

Total balance owed: 2300€

Unseriöses Casino BeonBet Casino

Grund Verzögerte Auszahlung

Betrag €2300

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rynnz1

vor 10 Monaten

Hello,

I can confirm all the withdrawals have been paid today.

Thank you askgamblers and beonbet

AskGamblers

• Support Team

vor 10 Monaten

Dear BeonBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BeonBet Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $14,259

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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I’m complaining as the betting company hasn’t paid out there withdrawal of £36,000 to my. My account was fully verified they then asked for further verification and I did a video call on the 11th Of February I’ve heard nothing since the company keeps saying it’s awaiting processing. They keep saying the same thing and don’t give any time frame or guidance.

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Hi there.

I hope you are well.

On the 10th December I attempted to withdraw €1811.50 from BeonBet.
The account is fully verified and I have made multiple withdrawals previously.

They later emailed saying I need to re-verify something.
I did - and live chat confirmed this had been accepted - I attach the transcript here.

Between my withdrawal attempt and my subsequent attempt - they have removed Neteller as a withdrawal option.
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I attach numerous screenshots as evidence.

Any assistance you could provide in this matter would be greatly appreciated.

Kind regards.

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