Beschwerde #1 Axecasino

Delay in payment

Von Pavel B.

vor 4 Jahren

Good afternoon, my name is Pavel, and at the moment Axecasino casino is delaying my payout.

I would like to say that the support really works competently and is trying to resolve the conflict, but due to these circumstances of the delay, I still have to write this complaint.

Having passed the full verification of my identity, I first put it on the payment of 2677 rubles to a bitcoin wallet, as a result of which it was canceled, allegedly I did not confirm the data, although their e-mail link simply does not work, and having already placed the withdrawal for the second time, I had to answer them manually and then after 3 supports. At the moment, having placed a second request for withdrawal, I expect again the same procession.

I am attaching screenshots of the last support stating that everything is fine with the account, so that there would be no disagreements in terms of verifying my identity and I am waiting for my payment as soon as possible.

The second attempt to withdraw me in the amount of 2600 rubles.

Unseriöses Casino Axecasino

Grund Verzögerte Auszahlung

Betrag руб.2600

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear @pashok11137,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Axecasino

• Representative

vor 4 Jahren

Greetings, PASHOK11137.

First of all, we would like to apologize that you faced some difficulties while withdrawing your winnings, but let us shed some light on the situation.

KYC verification is a standard identity verification procedure, at every stage of which our great support team is happy to help you so that it takes as little time and effort as possible.
In addition, your withdrawal request was made via a crypto wallet, the address of which had to be confirmed.

We should also draw your attention to the fact that the payout was processed on the same day when the winnings were received, just after the requirements for providing data have been met.

Please, confirm that you've received the funds.

If you have any other questions, don't hesitate letting us know.

Hope to hear from you soon. And thanks for your time.

AskGamblers

• Support Team

vor 4 Jahren

Dear @pashok11137,

Thanks in advance for your cooperation.

Axecasino

• Representative

vor 4 Jahren

Good afternoon Pavel, from our side we can see that the withdrawal was processed successfully and should be at your wallet. Please check your wallet. If you agree we can send proof of successful processing to askgamblers. We would appreciate it if you could close the complaint. Thanks in Advance

Axecasino Beschwerde-Statistik

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Durchschn. Betrag $1,798

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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