Account locked and €4,500 balance taken without any proof

I won 2358 dollars on March 27th.

I'm only allowed to withdraw 750 at a time.

Since March 27th, almost a month ago, I have yet to receive even one payment from Alf Casino.

It shouldn't take this long to get a payment. I have to request withdrawals 4 times to be fully paid.

This is an unacceptable time frame to process withdrawals.

I would like to resolve this issue, please.

My name is < full name removed due to the privacy>, and on August 8, 2025, I won a total of €2,176 at AlfCasino while playing with their welcome bonus. After completing the wagering requirements, I successfully withdrew €500 (the daily withdrawal limit).

When I requested another €500 withdrawal, the casino required account verification. I submitted all requested documents, but there has been a long and unreasonable delay.

The casino asked for a bank statement from 15.7.2025–15.8.2025, even though the bank account I deposited from was only opened on 5.8.2025. I explained this multiple times, provided official proof of when the account was created, and submitted a bank statement covering 5.8.2025–15.8.2025 — the only possible range.

Despite that, they kept rejecting my documents, giving mixed instructions (first to upload via site, then by email). After several weeks, they finally accepted the documents for review. That was over two weeks ago, and nothing has happened since. They no longer reply to my emails, and my account remains “under verification.”

This has now taken over 2.5 months in total. I have €1,676 remaining in my account balance, which I cannot withdraw because the verification is not completed.

I will provide:

Proof of my remaining balance (€1,676)

Proof that my account is still under verification

Screenshots of my chats with the casino (in Finnish and translated to English)

AskGamblers, please help me resolve this. I have cooperated fully, provided every possible document, and yet the casino refuses to finalize verification and release my winnings.

Kind regards,

It's been close to a month since I've won money and withdrew my winnings and I didnt get any withdrawal yet. The website shows I dont need to be verified. I've contacted support multiple times and they are extremely not useful whatsoever. I've attached the necessary screenshots to show case my proof. I'ts been since july 8 that Ive been waiting. I respected the withdrawal limit. Every time I contact their support they just tell me to wait and offer no solution. I won a total of 6345 dollars.

I've made my first deposit on the site, which was 800€ and I have paid with my Crypto.com card.

Unfortunately I was not automatically credited for that amount, therefore I had to get in touch with the support - who told me to wait 24 hours. I did, and the next day the amount was still not credited - and then it got added to my account manually.

In the meantime I won - and tried to cashout 1x 800€ and 1x 500€ amounts.

During this time I was asked for KYC which I have provided. I was waiting and waiting, and one day I saw that my withdrawal was marked as "Internal completed". I have asked for an elaboration on the topic, and I got the information that they marked it as a "technical error".

What happened was when someone added the 800€ to my account, the initial deposit was also marked as completed - and they decided to deduct my own money from my account.

After some back and forth, this is currently the 20th+ day for a complaint to be in progress with them, and they do not seem to investigate my case properly or to do anything at all.

In the meantime I have now 2 withdrawal requests with them, I wonder what they are going to answer as an excuse to not to pay me out in time (which is disclosed in their TOS), or to just straight on reject it.

I am waiting for my total 2400€ to receive to my provided LTC account as soon as possible.

I have a problem with withdrawing 4 days ago I make a request withdraw via mifininty and get no info, Man from the support is still taking we have done many withdraws and we have delay. 05:53:29 PM) *** < full name removed > joined the chat *** (05:53:29 PM) < full name removed >: Payment status (05:53:40 PM) Piotr: Welcome to the Customer Service Department of our Casino! (05:53:42 PM) < full name removed >: Hello, today is the 4th day, Mr. Piotr (05:53:50 PM) Piotr: Please don't close the chat window. I check the question. I'll be back soon with the answer. (05:53:53 PM) < full name removed >: I still got nothing zero info (05:54:29 PM) < full name removed >: Today there will be no information I'm sorry but I assume an incident on Askgamblers (05:56:14 PM) Piotr: I understand, unfortunately I am sorry to inform you that there are still delays due to the large number of withdrawals.