24kCasino - Confiscated my winnings without proving their accusation

Good Morning, Sending evidence and terms and conditions to AskGamblers.

At least you replied here. Why don't you reply to my email?
I asked you on the email I sent you two simple questions, if you accuse me of having a duplicate account what is the other account that I have? And the second question why did you return only the smaller deposit that I made, why haven't you returned my 58 mbtc deposit as well?

Email communications between player and support , upholding T's &c's and supporting evidence supplied to AG

Dear 24kCasino,

Kindly note that The AskGamblers Complaint Team didn't receive any email regarding this complaint to the address suppor­t@a­skg­amb­ler­s.com. We advise you to email us evidence again.

Thanks in advance for your cooperation.

It says I have left 36 hours to reply before the complaint is closed so just writing so it wouldn't be closed

sent through alternate email address as it bounced back

It's my turn to reply

Further evidence to be supplied to AG as per support communication

Still waiting

Further correspondence with AG support

Is this going anywhere, are they really having conversation with you AskGamblers? Because as I can see they just wait till 96 hours for them to reply almost finish and write "further correspondence" or something like that.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 24kCasino team.

Final comprehensive evidence sent to support

Still don't have what to say here. However, there is a thing that is completely not understandable to me. If you claim I have duplicate account how come you need more than 3 weeks to show that? At this point I know that there is nothing to show, however, my only fear is that during the 3 weeks you took to"present evidence" you might have already made something up. But I believe AG has a lot of experience here with such things so hopefully if you have done something like that they will understand. But maybe you are not doing such things, however, you never know, as I also never thought my money would be taken away because I just simply won.

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the 24kCasino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.