Refused to help with bonus related glitch, then closed my account

Hi

I have now tried to get my money from this casino for a week and they are almost impossible to get in touch with since they dont have any livechat and dont anserv my mails.

On 08.08 (Screenshot 1, line 18) i depositet 189 euro using Litecoin without any bonus, i played around for a while and made a whitdrawel with Litecoin to the same wallet... they rejeckted this (screenshot 1, line 17) whitout any mail or explanation, i then made a new smal whitdrawel (screenshot 1, line 14) whitch they also rejeckted whitout a mail but atleast this time they wrote clerly wath they wanted in the rejeckton

I sendt them my dockuments and i actualy gat a feedback wednesday on mail saying.. ty for your dockunts, we hawe trouble with whitdrawel with Litecoin so if you want to do it with BTC that will be much faster.

I then made a small deposit with BTC (screenshot 1, line 12) and wagered it a couple of times and then made a new whitdrawel, this time with BTC whitch the first (screenshot 2, line 5) was rejected and 2 second (screenshot 2, line 4) was done but as you seen on screenshot 2, line 3 they acktualy just sendt the money to my casino account..

I have sendt them several mails asking whats happening but i dont get any feedback or any effort trying to do this whitdrawel.. as you see in screenshot 2, line 1 i did a new whitdrawel attempt on 12.08 wjitch they havent even tried to do yet or given me any feedback for when they want to pay

Since nothing was happening with this transfer i was about to give up and play it away but after playing a while i thought that was stupid to let them get away with it and gave now made a whitdrawel request for 1000 euro to my BTC wallet but since they dont seems to want to pay me or comunicate with me i dont see any other option but to ask Askgamblers for help again since al my other complaints on this site has been successfull

Regards

I made a withdrawal on 26th of October 98 mbtc (this was my third withdrawal with the casino) and they disabled my account. I tried live chat but it looks like it is always offline, so I left messages several times. However, I did not receive any reply. I also sent and email to support but again no answer. I did not know what else I could do until I found Askgamblers and checked out that 24k casino is amongst the casinos on Askgamblers so maybe you could help me out here. I suppose I won too much and they decided I am not a player they want to have. I am sending the screenshot of the email I sent them and a screenshot when trying to log in. I cannot send anything else as I cannot log in to my account.

Hello, I sent a request for withdrawal of funds on May, 1. I checked terms of use attentively. I understand that casino can carry out an additional check of my account. I did not find information about time of check in terms therefore I have some questions.

1. Can I know the reason of additional check?
2. How long will you check my account? What is check stage now? If you do not know this information, I ask to give me contacts of department, which know.
3. What are additional documents I should to provide to accelerate check? I am ready to cooperate to accelerate process.

I am well competent with my rights as consumer of your services. I consider that the operator with good reputation have to carry out check in short time. My check lasts long time. I ask to deal with my problem as soon as possible.

Hi. I'm trying to get my winnings at the casino 24kcasino. They owe me $982. I sent a lot of documents to the casino. I attach the list.

Residence permit of the Republic of Belarus

Selfie with passport of the Russian Federation

Bank statement photo

Certificate from the employer indicating wages

Statement showing wage receipts

I sent the last documents to the casino on June 23rd. After that, the casino blocked me and did not respond to my messages. I think that such behavior in relation to the player is incorrect.

I think the casino has no right to block my account unilaterally without explanation. I know my rights, casinos must explain the reason or get my money back. Please consider my problem.

24k casino took away my winnings of 142mbtc. On may 15th I requested a withdrawal of 150 mbtc and 142 mbtc were taken away leaving my balance with 8 mbtc which was my deposit amount. They state that I violated term 4.5 which says it is a duplicate account. However, that is not true because this is my only account with 24k casino. I am attaching a screenshot where it is visible that they have taken away my winnings. They did not send me any email, I tried to contact them but did not get any reply.

On 16th of september I made a deposit of 25 euros and received 200% bonus in 24k casino and lost it. After that I made second deposit of 100 euros and received 50%. I won 10000 euros playing slot "vampires and wolfs" provided by pragmatic play. After that, I played a lot of other interesting slots. I'd like to point out that the maximum bet which I made was no more than 3 euros. I was required to submit documents to verify my identity. I submitted them. After that my winnings were confiscated, leaving only my deposit of 125 euros. Account wasn`t blocked. The reason for the block was stated as following: "Winning classed void due to abuse of terms". I carefully re-read all of the terms, and I am sure, that I didn`t break or abuse a single term. I sincerely ask Ask Gambler`s team to assist me in solving of this issue.