Beschwerde #67 KodaBet

21.com Casino - Delayed payout of 596 CAD

Von Oluwafemi B.

vor 2 Jahren

Hello, 21.com owed me $596 as far back as 2021 and because of verification issues primarily due to lack of valid ID, at that time, my payout was denied. I got a new ID in January and I submitted it to the casino, they verified the account and said they sent my winnings to my account on the 25th of January. It is now the 10th of February and I still did not get my winnings. They said the transaction failed a week later and their payments team is investigating, they had told me this countless amount of times but I am having difficulty believing them because it is now well in the 3rd week since they submitted the funds for processing. I could use my winnings right away so please kindly reach out to them to send in my funds via e transfer as I used that method to fund my account. My account has been locked for self exclusion so I have no access to chat with them from my account , I had been using my email, < removed >to communicate with them

Unseriöses Casino KodaBet

Grund Verzögerte Auszahlung

Betrag $596

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dreezy33

• Kanada • 6 Bewertungen

vor 2 Jahren

Hello, thanks for all the hard work that you put into resolving this issue, just received my winnings kindly close this case . Thanks much 🙏

AskGamblers

• Support Team

vor 2 Jahren

Dear 21.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dreezy33

• Kanada • 6 Bewertungen

vor 2 Jahren

Thank you for the swift response, agent Eku sent me an email on Tuesday, he confirmed that I should be getting my winnings by the end of the week so please kindly have the winnings sent in soon, I had waited 3 weeks now to get the winnings and still I haven't seen the winnings in my bank account.thanks for the help

KodaBet Beschwerde-Statistik

Gelöst 18 / 19

Durchschn. Betrag $5,401

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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1.com - Grosse Probleme mit meiner Auszahlung

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21.com - Auszahlung und Verifizierung wird nicht bearbeitet

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21.com Casino - Withdrawal delayed for over 6 weeks

The 15th of september I made a withdrawal og 9002NOK from the casino which still hasn't been paid to my account as of today 27.10.

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21.com Casino - Withdrawal is missing

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I deposited 1000 NOK on Friday 10 June. won 20050 NOK. I sent the withdrawal request. the withdrawal was approved on 11 June. I have not received the money yet. I have been in contact with customer service several times both in chat and email. I was told that the money should come in no later than Friday 18 June. if not I should submit documentation from my bank account. I have now submitted this 3 times without receiving a reply or any update from 21.com. I am starting to worry.

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21.com Casino - Deposit not credited to my casino account

I made a deposit of 25 euro 4 days ago. my deposit went through as money left from my bank account immediately but I didn't get my money on my players account. I contacted them(send proof of deposit), and they say that the money was stuck at the payment provider. and i must contact them.

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21.com Casino - Casino problems with withdrawal

Hello,

My name is Verginia <surname removed>, and I have a complain about 21.com. On the 20th of oktober I won 1500 euro. I whitdraw the money and the page didn’t load. So I did it again and it was Oke. I was waiting for the approval in my email which didn’t came so I started to chat with them. First it was that I had to wait for 72 hours than it was a problem with trustly than it was a technical issue. In the meantime I send a mail to trustly and the next day they answered me. And 21.com says that they are still waiting on trustly. Another agent told me that Sunday the money would be back on my account but it never did. Than Monday inwas told that there would be a manual payout the next day and I had to send my bank statement. So I did that in the chat and it was Oke. I asked him if I will get an email that everything is approved and he told me yes. Didn’t got the email so I chat again and they told me that he gave me wrong information. So here I am 9 days further and still no email or anything. I have al the emails to prove that I’m not lying. What can I do now. Can you help me with this ? In the attachment you can see the chat that they would do the manual pay out. I hope to hear something back from you. I’m sorry if my English is not so good

Sincerely

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21.com Casino - Waiting for my refund

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21.com Casino - Unable to withdraw funds

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Regards,

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21.com Casino - Verifying twice and withholding withdraw

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21.com Casino -Trying to withdraw my balance of 1000 since 2019

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