Beschwerde #59 21 Casino

Withdrawal delayed due to their payment processor

Von Theodore W.

vor 4 Jahren

I made a withdrawal on the 25/05/21 for 8000 NZD, and it still isn’t in my bank. I also made another withdrawal for 2000 NZD on 5/06/21 which I haven’t received either. I have been told via emails from 21Casino and interactions with staff on the Live Chat, that they having problems with their “Payment processor” and that it will be fixed “Soon”.

However I am not being told how long that’s going to take, and when I ask how long, I am just told the same thing over and over, they can’t even give me an estimated date. It doesn’t seem fair that they’ll accept deposits in seconds, but don’t tell you that it’s not easy or possible to withdraw money that you won.

I hope they can resolve this issue, or at least give me a rough estimated time in which I will receive the withdrawal.

Unseriöses Casino 21 Casino

Grund Verzögerte Auszahlung

Betrag $10000

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

drenkle00

• Neuseeland

vor 4 Jahren

Hi, I received it today , Thank you .

21 Casino

• Representative

vor 4 Jahren

Hi DRENKLE00

We sent both at the same time as per our email, please confirm when you have received both.

Kind Regards

The 21 Casino Team

drenkle00

• Neuseeland

vor 4 Jahren

I have received the 2000NZD, however i’m still waiting on the 8000NZD . This is strange considering I made a withdrawal of 8000NZD first, I made that withdrawal on 25-05-21 , and I made the withdrawal of 2000NZD on 5-06-21 .

So I should have gotten the 8000NZD...

Any explanation?

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