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Ruby Fortune Casino

7.4
Players from Virginia not accepted
Average Complaint Response Time: 4 days
Players from Virginia not accepted
Average Complaint Response Time: 4 days

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Ruby Fortune Casino review

  • Collection of Microgaming Casino games
  • Available in Instant Play, download, and mobile mode
  • Customer support 24/7 via live chat, e-mail, or phone
  • Protected by the 128-bit SSL encryption
  • Regularly audited by e-Cogra
  • Pending period for payouts is 0-96 hours
  • Players from US and a number of other countries are not allowed
General info & Latest Promos
Website http://www.rubyfortune.com
Established 2003
Owner The Palace Group Casinos
Casino Promotion Ruby Fortune Casino: 100% up to €150

Ruby Fortune Casino was first opened to players in 2003 and within a year of its launch, had earned the attention of industry experts with the accolade "Best New Casino of the Year". This reputation soon reached further realms of the industry and several more prizes followed. It's popularity surged and Ruby Fortune has come to represent the online casino that can cater to every type of player, whether a beginner or an expert.

Licensed in the EU, Ruby Fortune Casino offers a safe and reliable way to gamble online. Assuring players with absolute confidence that their operations are continuously monitored, Ruby Fortune provides outstanding payout rates of 96%.

Software

The gaming software is provided by Microgaming, the leader in the online gambling industry. This assures players that the games are quick and simple to access and guarantees lifelike sounds, high resolution graphics and robust functionality. Each game can be played on the website in Flash mode and to access even more games, the download Viper software can be easily installed on your personal computer.

Games

As a Microgaming casino, it has an overwhelming choice of games, catering to every whim and every player. All games are clearly structured and have additional features that enhance the quality of play, such as expert mode and autoplay. Newcomers to online gaming will enjoy the huge selection of action-packed slots, whereas gaming professionals may prefer the pokers, blackjacks or roulette tables. There's also an array of baccarat, video pokers and progressive jackpots available to sample. Whatever type of play you're partial to, Ruby Fortune has the game for you.
Players are also given the option to play in the casino for free, without any obligation to open an account. If you do decide to register a real account, you will be met with a bonus of £750 to wager in the casino and the first 60 minutes of play for free. Whether you win or lose, it's beneficial to you, as you'll still receive a £25 welcome bonus.

Ruby Fortune also provides its players with a variety of payment options for depositing cash in the casino. All choices of payment are handled by secure and audited suppliers, including Visa Card, Neteller, Moneybookers and Click2Pay.

Once you've registered a real account, you will automatically become a member of the casino's Loyalty Club. This means that every time you play, you are credited with club points that can be exchanged for casino credits. The number of points you attain will place you in a certain loyalty tier: blue, silver, gold or platinum and the rewards and benefits increase as your status changes.
Ruby Fortune also spoils its players with regular and varied promotional offers. These include bonuses based on deposits, losses and the opportunity to triple your loyalty points. More prizes, bonuses and points can also be gained in the monthly newsletter. Players are regularly informed of updates in the casino and exciting launches such as new games, slot tournaments and improvements to the software.

Finally, Ruby Fortune provides its players with highly professional customer service, available twenty four hours a day, seven days a week. Competent in eleven languages, the trained professionals aim to offer a quick and convenient solution to any issue that arises whilst playing in the casino. The team can be contacted via email, live chat or a freephone telephone number.
As a member of the Palace Group, Ruby Fortune offers a fun and reliable casino experience, that's well worth a click!

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Ruby Fortune Casino Reviews by Players

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l4luke 6 reviews
Australia
Message
Reviewed on June 27. 2017

LIKED

Sometimes there nice and give the right information and generous.

DISLIKED

last convo i had, they keep changing the subject and avoiding my question and gave the wrong amount iv deposited, iv deposited alot more than they said, not professional at all. BTW palace group you can delete this if you wish but il be posting it not only on this site thanks

Welcome to Casino Support Australia , KendalB will be right with you.

kendalb7:11 p.m.
Hi there, how are you today?

7:12 p.m.visitor
hey good thanks yourself?just wonering if you can add some free bonus atm

kendalb7:12 p.m.
Please can you confirm your username and casino name?

kendalb7:12 p.m.
I am well thanks

7:12 p.m.visitor
frfr0088402867 ruby fortune

kendalb7:13 p.m.
Thank you

kendalb7:13 p.m.
Please allow me a few moments to review your account

kendalb7:14 p.m.
I have reviewed your casino account for you and as much as I would love to add a bonus, at this stage, I am unable to credit any bonuses since you do still have your Deal a Day deposit offer available of 40% up to unlimited

kendalb7:14 p.m.
However, you need to CLAIM the daily deal first

7:15 p.m.visitor
what about my spin palace account?

7:15 p.m.visitor
tspr0088832263

7:16 p.m.visitor
yous were alot better in the past with free bonuses when i asked, its as if i have a bad name for myself on my account and yous dont treat me that well

kendalb7:17 p.m.
It is all dependant on whether or not you deposit

7:17 p.m.visitor
i deposited over $2000 in the last 3 weeks

7:18 p.m.visitor
and when i asked to see if i could get a free bonuys i got a $5 then a $10

7:18 p.m.visitor
i know i was matched 25%-100% on some deposits but still

kendalb7:19 p.m.
You have not deposited since the 22nd of June

7:19 p.m.visitor
i wonder why lol

7:19 p.m.visitor
5 and 10 dollar reily makes me want to deposit

kendalb7:20 p.m.
You have deposited exactly $1170 over the last 60 days and received $1034.75 in bonuses back

7:21 p.m.visitor
what about my spin palace account, and what about the last 5 months

kendalb7:21 p.m.
You asked me about a bonus for Ruby Fortune- so this the account that I am reviewing.

7:22 p.m.visitor
ok so what about spin palace? and how much have i deposited in both account in the last 5 months

kendalb7:22 p.m.
I will have a look

kendalb7:24 p.m.
In the last 90 days you have deposited $310 dollars in your Spin Palace account and received $308.83 in bonuses.

7:24 p.m.visitor
you are not provideing the right information on both accounts

7:24 p.m.visitor
and i asked the last 5 months

kendalb7:24 p.m.
Our information is very accurate.

7:25 p.m.visitor
i deposited over 2 k in total the other week only

7:25 p.m.visitor
so its deffintly not correct

7:25 p.m.visitor
and i asked the last 5 moths

kendalb7:26 p.m.
I have reviewed your spin palace account and you do not have any free credits at this time but you do have the Tuesday daily deal of 30% match up to unlimited which you still need to CLAIM in your lobby.

7:27 p.m.visitor
ok, but im still waiting on the answer to my question

7:27 p.m.visitor
in the last 5 months how much have i deposited in both my ruby fortune and spin palace account

7:27 p.m.visitor
????

kendalb7:29 p.m.
Please could you give me a moment- we are overloaded at present- I am trying to get that for you

7:29 p.m.visitor
ok

kendalb7:31 p.m.
If you have access to the download version of the casino- you can look under "my account" and then under "My transaction History" you can see it for yourself.

kendalb7:31 p.m.
Is there anything else I can assist you with?

7:31 p.m.visitor
im asking you as i have trouble using that feature

kendalb7:32 p.m.
The system actually does not allow us to access that far back for security reasons

kendalb7:32 p.m.
Is there anything else I can help you with?

7:32 p.m.visitor
i would like to know pleae, and they have helped me before go further back

7:33 p.m.visitor
how much have i deposited over the last 5 months??>?

kendalb7:33 p.m.
You can access it on your side. If you are truly having a technical issue then I will escalate it to operations and we will sort it out on your account.

kendalb7:33 p.m.
The system only allows us to go 3 months back

kendalb7:33 p.m.
Now is there anything else I can help you with?

7:34 p.m.visitor
how much in the last 90 days have i deposited over ruby fortune and spin palace?

7:34 p.m.visitor
can you stop trying to get rid of me until we resolve this issue please

kendalb7:34 p.m.
I do NOT have access to more than 3 months

7:35 p.m.visitor
7:34 p.m.visitor how much in the last 90 days have i deposited over ruby fortune and spin palace?

kendalb7:35 p.m.
There is nothing more I can do from my side

kendalb7:35 p.m.
You can access it from your side- as explained above

7:35 p.m.visitor
im asking you

7:35 p.m.visitor
should be around $100,000

kendalb7:35 p.m.
I cannot help you with that as I do not have access to it.

7:36 p.m.visitor
right il copy paste this in review section to show how helpfull and nice youv been

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Ruby Fortune Casino complaints

  • 3 of 11 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 2,164 USD avg amount

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