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Golden Star Casino

Nossa classificação CasinoRank
1/10
CasinoRank
Classificação dos jogadores 138 Avaliações
Tempo de resposta às reclamações 11 Reclamações
2 dias média 11 Reclamações
O que gostamos
  • + de 2.500 jogos de cassino
  • Retiradas rápidas, em 24 horas
  • Diversos métodos de pagamento
  • Suporte 24 horas, em português
O que não gostamos
  • Poucas opções de jogos de mesa
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Golden Star Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://goldenstar-casino.com/pt
Estabelecido em
2012
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Alemão, Búlgaro, Chinês, Coreano, Croata, Esloveno, Espanhol, Finlandês, Francês, Grego, Hindi, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular
Programa VIP / Fidelidade
VIP Program
Redes Sociais
Facebook, Telegram, Instagram, X, WhatsApp

Golden Star Casino é um dos cassinos online que tem mais de 2.500 jogos de cassino produzidos pelas melhores operadoras de jogo, como NetEnt, Betsoft, Habanero, Mr. Slotty, SoftSwiss, iSoftBet, GameArt, Qucikfire, Thunderkick e Amatic. O site está disponível em diversos idiomas, inclusive português. O cassino pode ser acessado pelo celular e há uma área de cassino ao vivo para jogadores que gostam da sensação de um cassino real. O Golden Star Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Jogadores de alguns países não podem se registrar e muito menos jogar valendo dinheiro real devido algumas restrições. A relação completa de países e territórios restritos pode ser consultada em “mais detalhes do cassino”.

Jogos online

Um dos diferenciais do site Golden Star Casino são as ótimas fornecedoras de caça-níqueis online que o site oferece para os jogadores. Platipus, Booongo, Spinomenal, Playson e Bgaming estão entre as principais delas. 

Os slots podem ser encontrados logo na página principal do site e também nas diversas categorias disponíveis, incluindo novos jogos, jackpots, bonus buy e jogos cripto. Se preferir, os usuários podem selecionar o jogo preferido de acordo com a fornecedora ou ainda por nome, utilizando a ferramenta de busca. 

Entre os jogos mais populares, estão caça-níquel Lion Gems: Hold and Win, caça-níquel Joker's Coins: Hold and Win, caça-níquel Christmas Big Bass Bonanza, caça-níquel Aztec Magic Megaways

Vale destacar que o Golden Star ainda oferece jogos de mesa populares. Entre os destaques estão bacará, blackjack, roulette, vídeo poker, bem como suas variações. 

Na seção outros, os jogadores podem acessar diversos títulos de vídeo bingo, jogo do bicho, keno online, crash games e jogos de prêmio instantâneo.

Cassino ao vivo

O site ainda apresenta uma variedade de jogos de cassino ao vivo. Nessa área, há diversas opções de salas, todas com transmissão simultânea e crupiês reais. 

Quem gosta de tentar a sorte em um ambiente mais interativo e imersivo, poderá contar com diferentes tipos de jogos ao vivo, como roleta, blackjack, bacará e poker. 

Cassino para celular

O Golden Star Casino é muito prático e acessível, o que significa que pode ser utilizado por meio de vários dispositivos, não somente em computadores. 

Os jogadores podem jogar caça-níqueis por smartphones e tablets, tanto de sistemas iOS quanto Android, uma vez que o site é otimizado para navegadores mobile. Além disso, todos os demais serviços do cassino estão disponíveis para celular, como suporte, registro de conta e promoções. 

Suporte

Quem precisar de ajudar ou tirar dúvidas poderá contar com a equipe de atendimento ao cliente do Golden Star. A maneira mais rápida e fácil é por meio do suporte via chat online, que funciona 24 horas, todos os dias e está disponível em português

Ainda é possível enviar um e-mail para o cassino ou contatá-lo por meio de número de telefone internacional. Há ainda uma seção de FAQ com respostas para perguntas mais frequentes. 

Imparcialidade e segurança

O site é protegido com a tecnologia de criptografia SSL que mantém as informações confidenciais dos jogadores seguras e protegidas. O cassino foi auditado pelo iTechLabs, um laboratório de testes de certificação para sistemas de jogos online.

Isso significa que os jogos de cassino encontrados no Golden Star Casino utilizam gerador de números aleatórios, o que garante resultados imparciais e justos o tempo todo. 

Jogo responsável

O Golden Star Casino apoio o jogo responsável. Por isso, o site só permite acesse a pessoas com 18 anos ou mais e oferece aos usuários ferramentas de controle.

Tais ferramentas permite estabelecer limites de depósito, aposta, perdas, bem como criar períodos de pausa/intervalo e até mesmo realizar a autoexclusão.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Golden Star Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Golden Star Casino - Refund delayed declined
Dear AskGamblers Team! I'm writing a complaint because i have troubles getting my money from Golden Star casino! I stumbled upon the website, and decided to sign up. Before signing up I have asked their live chat whether if I'm allowed to place bets from Finland , which they have confirmed therefore I've signed up. Once the deposit went through however I couldn't place any bets. I contacted their customer service via Live Chat and they were not able to resolve this issue. Next I wanted to withdraw my money however I was denied, due my profile was not verified yet. I verified it and after verification they have told me that I can't withdraw my money unless i wager 3x times the deposited amount. Therefore they've directed me to send an email to their customer service from which i've later received that due to geo-restrictions I am unable to wager my money. So at this point I couldn't withdraw my money due to the fact that I was unable to wager because of their geo-restrictions. After that the customer team asked me to provide my bank account details which I did. They've told me that the issues has been forwarded to their payment provider however they could not tell me a definitive timeline how long would it take to review my case. Furthermore I've read the casino's Terms and Conditions and I could not find a paragraph where it says players from Finland are not allowed to participate. Secondly I was mislead by their live chat as they have told me that I can place a bet from Finland, which they've admitted in their apologising email. Lastly if this is the case why am I able to open their website from Finland if they have geo-restrictions? So therefore I think it is completely unreasonable for them to hold my deposited 200 euros as I was mislead by them, furthermore I can not fulfil their wagering requirements due to geo-restrictions, so my money is stuck with them. I would like to ask Golden Star Casino to provide an immediate payback of my deposited funds as they are holding my money wrongfully. 4 days have been passed and there is still no information from them.
staus Resolvido
€200
Golden Star Casino - Withdrawal Nightmare
Hi there
I have been playing at this casino for quite sometime and without any decent withdrawal up until now. I didn’t have any issues for the small amounts withdrawn (ie. $50 through to $300). But I finally had a win of $1400 yay but have had nothing but problems. It’s been terrible. I used the normal withdrawal method (Visa card) as I have always done with them (same card also) and same card at all other casinos (never any issues). So I withdraw the $1400 and it gets ‘canceled’. Yes I ensured the play through requirements were met as always. I asked why it was cancelled and was told it was an ‘issue’ with my bank and to contact my bank. I did and my bank advised there was no issue on their end and I had never heard of this ‘bank issue’ before. So, I tried again, it was ‘cancelled’ again. I’m told the same thing and told to use another withdrawal method. I try a smaller amount of $400 on my usual Visa card and it also was ‘canceled’. A million messages later and no one is making sense and my frustration is through the roof as I ask for a manager but no one will help. They tell me to now use a bank withdrawal instead. Ok, by this stage I just want it done. I go through the process of giving my bank details plus required screen shot of proof of bank account (statement). I get a message to say my withdrawal again canceled. Now indeed my frustration has hit the roof. I was told that my statement screenshot wasn’t accepted by the finance department yet I did everything correct and as asked. I complained and asked to speak with a manager. The live chat rep then said she ‘convinced’ the finance department to accept my submitted document and that the withdrawal has been approved and processed. It hasn’t. It still sits as pending days later and I ask why is it still sitting as ‘pending’ and not ‘approved’ when I was told it was approved and I got told that they were ‘waiting to hear from my bank’. I have never heard of this either and I’m at my absolute wits end. It’s been a terrible experience with a casino I have been a long time loyal player with. It’s not right nor fair to do. Please help. Thank you kindly
staus Resolvido
$1400

Estatísticas de Reclamações

Resolvido 9
Valor médio $ 7,211
Duração média da reclamação 21 dias
Resposta média 2 dias

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7.2/10 138 revisões

Principais avaliações de nossos jogadores

Enjoyed their live casino and slots. They have lots of payment options as well. I appreciate their payments page as they list the fees and limits for every option. I didn’t have any problems when it comes to deposits and withdrawals

I really don’t see anything special with this casino. It’s just average for me. They don’t have impressive bonuses or special promotions for regular players. Maybe have a special event every month at least? I also expected more table games when I first played on the casino. They feature different gaming software so it’s surprising that they only have few table games...

Dear CRISTALCLEAR, Thank you for complimenting our selection of slots and live games, as well as payment options variety. We strive to provide our players with the most convenient environment for enjoying their time with us. We appreciate you pointing out the areas where we could improve our position on the market. However, we do have lots of benefits to offer for our players, e.g., our loyalty program offers an opportunity to receive complimentary points that can be exchanged for real money. With each status you earn, you'll be able to exchange your CPs at a better exchange rate and just x3 wagering requirement! What is more, don't miss the opportunity to take part in our lottery every two weeks with cash prizes and free spin bonuses for the lucky winners ;) Anyway, we'll take all your opinion into account in order to improve and diversify our bonus system and games range. We appreciate your help indeed and wish you the best of luck! Warm regards, Golden Star Casino team

user avatar

Great selection of games, the site is easy to use, fast account verification and withdrawals and most importantly, a great support staff. I would highly recommend this casino to anyone looking for fun and big wins.

Well, almost nothing. Everything worked perfectly. The only little thing is that there are a few grammatical errors in Finnish translations on the site, but I can very well live with that :)

Dear MONTTMA, We are happy that your experience at Golden Star Casino has been so enjoyable! Our support team works round the clock to provide such loyal players as you with answers to all your questions. Thanks for staying with us! May luck never leave your side! Our team wishes you lots of winnings and fun from now on ;) Warm regards, Golden Star Casino team

user avatar

Nothing bad to say about Golden star. It gets the AG seal of aproval as well and you can play these casinos without worrying about paying issues. Good responsive site and most the games work well on mobile.

Dear RATFINK, Thank you so much for your kind words. We spare no effort to keep our playing environment safe and fair, and our payment processes speedy and efficient. We are glad you enjoy our mobile version of the site. It is of utmost importance to us that the experience for our players is pleasant on any device. Wish you only good luck ahead! Kindest regards, Golden Star Casino team

user avatar

Have to second all OPs reviews for Golden star. Nice to see a professionally run, easy pay casino for once. No need to call CS yet but it's easy to play here. Not a single issue so far and a few good 4 figure wins as well.

Dear RATFINK, Such reviews like yours are what our team are working for every day. We sincerely hope that luck won't leave your side and there'll be even more-figure winnings in the near future ;) Thanks for your kind words! Warm regards, Golden Star Casino team

user avatar

I must say one the best online casino, and the best casino to play with BTC
From my experience, fast live support service with fast deposit and withdrawal.
Has the best slots with frequent bonus and live casino service as well

Dear SPINITLIKEITSHOT, We highly appreciate such kind words from you. The casino support team aims to meet the high standarts and the secure enviroment is of utmost importance so the players experience fast verification procedure and withdrawals. There is always room for improvement, so we will continue doing our best! By the way, have you checked the providers added recently? NoLimit and Wazdan are ready to impress you ;) Warmest regards, Golden Star casino

user avatar

I'm in. Best slot my favorites end support is great. Every time she helps😊Huge variety of slots, lot of providers. All in all a perfect casino.
Slot selection has all the typical fan favorites, is updated frequently and games run without any major lag

Dear JASAMDAM1129, We are very pleased to hear that you like the selection of slots at our online casino: we constantly try to add more slots and providers to make the experience for our players even more exciting. Our support team appreciate your kind words: they work around the clock and are always ready to help you with every query ;) Thank you for your review again and we hope that you'll keep enjoying your time at our online casino. Warm regards, Golden Star Casino team

user avatar

Support is amazingly helpful and fast. The cashout with the documents provided took less than 1 hour to Skrill. Huge variety of slots, lot of providers. All in all a perfect casino.

Dear DAN1KA, Thank you so much for such kind words! Special thanks from our support team. We work 24/7, every day, and always ready to help you or answer any of your questions. Congratulation on your winning and withdrawal! We try to check and approve documents and cash outs as soon as possible. Thank you for staying with us! Wish you only good luck ahead! Best regards, Golden Star Casino team

user avatar

After an initial miscommunication with support that could have ended with me just walking away and never depositing again, I instead got to witness firsthand how committed the management of Golden Star is to creating and maintaining a playing environment the player is happy, comfortable and above all secure in the knowledge their bets are secure, their returns are safe and their loyalty is valued.

At first glance it may seem to be just another cookie cutter Direx site, but I find the big difference here is the daily/weekly custom promotions and the bonus/loyalty rewards on offer. It's not very often that you open your emails an find an offer for for a 75%-100% match+free spins both with reduced wagering of only 15/20%, but I have not only seen such an email from Golden Star, I've seen, used and enjoyed the playtime and profits from such generosity. The offers you receive from Golden Star actually work to encourage further play at the site, which is more than I can say for the thousands of "This Deal is Too Good To Ignore!" emails sitting unread in my spam box.

It's also nice to receive random emails letting you know that there are free spins available in your account in return for your activity on the site.

Verification/Deposits/Withdrawals are all handled promptly and without any hassles. Cashout to my Ecopayz in most cases is under 30 minutes with the occasional delay of a few (infuriating if you're impatient) hours during the overnight shift, but nothing out of the norm or worth complaining about.

Slot selection has all the typical fan favourites, is updated frequently and games run without any major lag, interrupts, resets or errors.

Can't speak much to the VIP/Loyalty system in place as I've yet to progress beyond the first level.. seems to take a fair amount of wagering to chug-chug along down the VIP path, but if the random loyalty drops and special offers at the base level are any indication, it's probably worth seeing where the tracks lead.

The only thing that seems to be missing when compared to other sites with similar offerings is a daily/weekly tournament and perhaps greater participation in/availability of network wide events.

Dear THEAVERAGEGUY, On behalf of our casino team, I would like to thank you for posting such positive feedback. We are very pleased to hear such kind words, they mean a lot to us. We are trying our best to keep every player happy and comfortable in our casino. We're glad you appreciate that. We are constantly working and developing to make Golden Star Casino even better. We will take all your suggestions into consideration as well. Thank you for staying with us! Wish you the best of luck! Best regards, Golden Star Casino Team

user avatar

Won 13500 euro from 300 euro deposit, all was paid by terms and conditions, support is fast and payments after KYC. All 13500 euro was paid in time, just wish they would have higher limits. I would rate their overall service 9.5 stars.

Dear KOMEAUROS, We appreciate your kind words about Golden Star Casino, thank you for pointing out the things we are good at ;) We always do our best to provide the best experience for our players. We'll take into account your opinion on the withdrawal limits. Actually, once you reach VIP-level they can be raised, so that's a motivation to continue playing, right? :) Thanks again for the review! Warm regards, Golden Star Casino team

user avatar

The Casino I think that is the best on the market share and the Manager is simply amazing and very helpful anytime.
The Manager Andreas is always available and anytime helpful, Really thank you for that. Amazing Casino

Dear GABBOT77, We would like to thank you for such kind words. It is our pleasure to hear that in your opinion, our casino is the best among the other ones. Our players are of utmost importance for the managers so that they go to great lengths to be helpful. Derive joy from your game! Warmest regards, Golden Star casino team

user avatar

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