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Golden Star Casino

Nossa classificação CasinoRank
1/10
CasinoRank
Classificação dos jogadores 138 Avaliações
Tempo de resposta às reclamações 11 Reclamações
2 dias média 11 Reclamações
O que gostamos
  • + de 2.500 jogos de cassino
  • Retiradas rápidas, em 24 horas
  • Diversos métodos de pagamento
  • Suporte 24 horas, em português
O que não gostamos
  • Poucas opções de jogos de mesa
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Golden Star Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://goldenstar-casino.com/pt
Estabelecido em
2012
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Alemão, Búlgaro, Chinês, Coreano, Croata, Esloveno, Espanhol, Finlandês, Francês, Grego, Hindi, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular
Programa VIP / Fidelidade
VIP Program
Redes Sociais
Facebook, Telegram, Instagram, X, WhatsApp

Golden Star Casino é um dos cassinos online que tem mais de 2.500 jogos de cassino produzidos pelas melhores operadoras de jogo, como NetEnt, Betsoft, Habanero, Mr. Slotty, SoftSwiss, iSoftBet, GameArt, Qucikfire, Thunderkick e Amatic. O site está disponível em diversos idiomas, inclusive português. O cassino pode ser acessado pelo celular e há uma área de cassino ao vivo para jogadores que gostam da sensação de um cassino real. O Golden Star Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Jogadores de alguns países não podem se registrar e muito menos jogar valendo dinheiro real devido algumas restrições. A relação completa de países e territórios restritos pode ser consultada em “mais detalhes do cassino”.

Jogos online

Um dos diferenciais do site Golden Star Casino são as ótimas fornecedoras de caça-níqueis online que o site oferece para os jogadores. Platipus, Booongo, Spinomenal, Playson e Bgaming estão entre as principais delas. 

Os slots podem ser encontrados logo na página principal do site e também nas diversas categorias disponíveis, incluindo novos jogos, jackpots, bonus buy e jogos cripto. Se preferir, os usuários podem selecionar o jogo preferido de acordo com a fornecedora ou ainda por nome, utilizando a ferramenta de busca. 

Entre os jogos mais populares, estão caça-níquel Lion Gems: Hold and Win, caça-níquel Joker's Coins: Hold and Win, caça-níquel Christmas Big Bass Bonanza, caça-níquel Aztec Magic Megaways

Vale destacar que o Golden Star ainda oferece jogos de mesa populares. Entre os destaques estão bacará, blackjack, roulette, vídeo poker, bem como suas variações. 

Na seção outros, os jogadores podem acessar diversos títulos de vídeo bingo, jogo do bicho, keno online, crash games e jogos de prêmio instantâneo.

Cassino ao vivo

O site ainda apresenta uma variedade de jogos de cassino ao vivo. Nessa área, há diversas opções de salas, todas com transmissão simultânea e crupiês reais. 

Quem gosta de tentar a sorte em um ambiente mais interativo e imersivo, poderá contar com diferentes tipos de jogos ao vivo, como roleta, blackjack, bacará e poker. 

Cassino para celular

O Golden Star Casino é muito prático e acessível, o que significa que pode ser utilizado por meio de vários dispositivos, não somente em computadores. 

Os jogadores podem jogar caça-níqueis por smartphones e tablets, tanto de sistemas iOS quanto Android, uma vez que o site é otimizado para navegadores mobile. Além disso, todos os demais serviços do cassino estão disponíveis para celular, como suporte, registro de conta e promoções. 

Suporte

Quem precisar de ajudar ou tirar dúvidas poderá contar com a equipe de atendimento ao cliente do Golden Star. A maneira mais rápida e fácil é por meio do suporte via chat online, que funciona 24 horas, todos os dias e está disponível em português

Ainda é possível enviar um e-mail para o cassino ou contatá-lo por meio de número de telefone internacional. Há ainda uma seção de FAQ com respostas para perguntas mais frequentes. 

Imparcialidade e segurança

O site é protegido com a tecnologia de criptografia SSL que mantém as informações confidenciais dos jogadores seguras e protegidas. O cassino foi auditado pelo iTechLabs, um laboratório de testes de certificação para sistemas de jogos online.

Isso significa que os jogos de cassino encontrados no Golden Star Casino utilizam gerador de números aleatórios, o que garante resultados imparciais e justos o tempo todo. 

Jogo responsável

O Golden Star Casino apoio o jogo responsável. Por isso, o site só permite acesse a pessoas com 18 anos ou mais e oferece aos usuários ferramentas de controle.

Tais ferramentas permite estabelecer limites de depósito, aposta, perdas, bem como criar períodos de pausa/intervalo e até mesmo realizar a autoexclusão.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Golden Star Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Golden Star Casino - Refund delayed declined
Dear AskGamblers Team! I'm writing a complaint because i have troubles getting my money from Golden Star casino! I stumbled upon the website, and decided to sign up. Before signing up I have asked their live chat whether if I'm allowed to place bets from Finland , which they have confirmed therefore I've signed up. Once the deposit went through however I couldn't place any bets. I contacted their customer service via Live Chat and they were not able to resolve this issue. Next I wanted to withdraw my money however I was denied, due my profile was not verified yet. I verified it and after verification they have told me that I can't withdraw my money unless i wager 3x times the deposited amount. Therefore they've directed me to send an email to their customer service from which i've later received that due to geo-restrictions I am unable to wager my money. So at this point I couldn't withdraw my money due to the fact that I was unable to wager because of their geo-restrictions. After that the customer team asked me to provide my bank account details which I did. They've told me that the issues has been forwarded to their payment provider however they could not tell me a definitive timeline how long would it take to review my case. Furthermore I've read the casino's Terms and Conditions and I could not find a paragraph where it says players from Finland are not allowed to participate. Secondly I was mislead by their live chat as they have told me that I can place a bet from Finland, which they've admitted in their apologising email. Lastly if this is the case why am I able to open their website from Finland if they have geo-restrictions? So therefore I think it is completely unreasonable for them to hold my deposited 200 euros as I was mislead by them, furthermore I can not fulfil their wagering requirements due to geo-restrictions, so my money is stuck with them. I would like to ask Golden Star Casino to provide an immediate payback of my deposited funds as they are holding my money wrongfully. 4 days have been passed and there is still no information from them.
staus Resolvido
€200
Golden Star Casino - Withdrawal Nightmare
Hi there
I have been playing at this casino for quite sometime and without any decent withdrawal up until now. I didn’t have any issues for the small amounts withdrawn (ie. $50 through to $300). But I finally had a win of $1400 yay but have had nothing but problems. It’s been terrible. I used the normal withdrawal method (Visa card) as I have always done with them (same card also) and same card at all other casinos (never any issues). So I withdraw the $1400 and it gets ‘canceled’. Yes I ensured the play through requirements were met as always. I asked why it was cancelled and was told it was an ‘issue’ with my bank and to contact my bank. I did and my bank advised there was no issue on their end and I had never heard of this ‘bank issue’ before. So, I tried again, it was ‘cancelled’ again. I’m told the same thing and told to use another withdrawal method. I try a smaller amount of $400 on my usual Visa card and it also was ‘canceled’. A million messages later and no one is making sense and my frustration is through the roof as I ask for a manager but no one will help. They tell me to now use a bank withdrawal instead. Ok, by this stage I just want it done. I go through the process of giving my bank details plus required screen shot of proof of bank account (statement). I get a message to say my withdrawal again canceled. Now indeed my frustration has hit the roof. I was told that my statement screenshot wasn’t accepted by the finance department yet I did everything correct and as asked. I complained and asked to speak with a manager. The live chat rep then said she ‘convinced’ the finance department to accept my submitted document and that the withdrawal has been approved and processed. It hasn’t. It still sits as pending days later and I ask why is it still sitting as ‘pending’ and not ‘approved’ when I was told it was approved and I got told that they were ‘waiting to hear from my bank’. I have never heard of this either and I’m at my absolute wits end. It’s been a terrible experience with a casino I have been a long time loyal player with. It’s not right nor fair to do. Please help. Thank you kindly
staus Resolvido
$1400

Estatísticas de Reclamações

Resolvido 9
Valor médio $ 7,211
Duração média da reclamação 21 dias
Resposta média 2 dias

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Avaliação do jogador
7.2/10 138 revisões

Principais avaliações de nossos jogadores

Usuário inativo
10/10

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user avatar
Usuário inativo
10/10

Really nice selection of games.
Fastest support
Fastest verification
FASTEST payout

Nothing bad to say about this casino.. everything was nice

Dear JETRO1, We appreciate such positive feedback. Thank you so much for pointing out fast finance operations and verification procedure. Our support team works for you round the clock so feel free to contact us via live chat if needed. We wish you more winnings and more joy in our casino. Kind regards, Golden Star Casino team

user avatar

A basic casino with basic games
-fast verification

The games on offer were nothing great might be due to my location

Dear THETRUTHHURTS, Thank you for pointing out the fast verification process at our online casino. Concerning the games' availability, it depends on providers, so if you can't play some of the games, they might be restricted for players from your country :( But I'm sure we can offer a range of other exciting games by other providers! Kind regards, Golden Star Casino team

user avatar

This casino is the best! I love slots from Endorphina and EGT!
I deposit with Ecopayz and receive any withdrawal in half an hour! That's awesome!
The KYC is fast, too!
I never used the support, because I had no problems there!
All I have to say is: "I love you GoldenStar!"

Dear Chris, Thank you so much for such a review! We'll make sure to keep up the good service. And all we have to say from the whole Golden Star Casino team: "We love you too!" :) Kind regards, Golden Star Casino team

user avatar

- One of my top 3 casino to go with.
- Support it always patient and friendly.
- All of my cashout has been within 24 hours which is awesome.
- Great variety of games.

Not much to complain about except for the low withdrawal limit for BTC. I have 1.75 BTC pending so it's going to be another 1.5 month before I can start playing again with them after I have fully cashout.

Dear URESHIIKEN, Thank you for the kind words! We are happy that we are one of your preferred gaming destinations. 🙂 Unfortunately, the Bitcoin markets are not stable at the moment so we will calculate the limits for withdrawal for BTC according to the value of the Euro. Kind regards, Golden Star casino team.

user avatar

No complaints about Goldstar at all for me. The staff are professional and they have all the games I want. Live dealer games could be a bit better and more of them though.

Dear TYBRAD88, Thank you for posting such a positive feedback about our online casino. We appreciate that you like our staff and games. We will consider your opinion about Live games and we'll keep moving forward to improve our customer service. Wish you best of luck. Sincerely, Golden Star casino team

user avatar

For me, Its one of the best casino, where I was playing. After first playing, I received email from casino, where they said that I have VIP Premium status now, have personal manager, special offers and bonus promotions and I can ask any questions directly to manager. His name is Aleks A, and its great, because I can ask special bonus offer for me and get it instantly. Last time I was lucky and won 2777 €. It was night time, but my cash out was accepted and approved very fast (may be during 1 hour night time!) and I get money to my mastercard after couples of days (Its depends on your bank).

Also I can notice, that it was no any problems with documents verification. Everything was very fast and without any additional questions.Thanks!

No Big time gaming games at this time, but all other games providers are great at this casino.

Dear AMAZONIUM, It is very nice to read such review. The comfort of our players is very importanf for us. We try to do our best. We also always try to take your comments into account in order to make our casino more entertaining and accessible. Have a good day! Kind regards, Golden Star casino team

user avatar

In my opinion Golden Star is a good casino. I like that there are some different types of promotions like the slot races. As well, there are plenty of deposit and withdrawal options. All transactions are free, and payout approvals are promoted to be within 24 hours.

Dear NEWMAN, Thank you for reviewing our casino. We appreciate that you like our promotions and the range of payment methods that we provide. We'll keep moving that way to satisfy the needs of our players. Wish you best of luck. Sincerely, Golden Star casino team

user avatar

Good afternoon, I'm playing casinos for a few years now, at the GOLDEN STAR casino I'm new.
I want to leave my congratulations here for the golden star casino, because they are fantastic in everything: better softwares, better service and great credibility that my first deposit made gains of 1200 euros. I was asked for my statements, so I sent the documents paid me my winnings in 10 minutes, I never saw an online casino to pay with this speed, many congratulations, excellent casino.

Dear SERGIOLOUREN, Thank you for such positive feedback. We are happy that you've enjoyed playing at our casino and will do our best to provide you with even better experience in the future! Best regards, Golden Star Casino Team

user avatar

Absolutely amazing customer support!
Great selection of games.
Withdrawals are fast and easy

Dear MATRONATOR, thank you for your time and reviewing Golden Star Casino! We appreciate your pointing out our positive sides. Wish you best of good luck! Best regards, Golden Star Casino Team

user avatar

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