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Golden Star Casino

Nossa classificação CasinoRank
1/10
CasinoRank
Classificação dos jogadores 138 Avaliações
Tempo de resposta às reclamações 11 Reclamações
2 dias média 11 Reclamações
O que gostamos
  • + de 2.500 jogos de cassino
  • Retiradas rápidas, em 24 horas
  • Diversos métodos de pagamento
  • Suporte 24 horas, em português
O que não gostamos
  • Poucas opções de jogos de mesa
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Golden Star Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://goldenstar-casino.com/pt
Estabelecido em
2012
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Alemão, Búlgaro, Chinês, Coreano, Croata, Esloveno, Espanhol, Finlandês, Francês, Grego, Hindi, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular
Programa VIP / Fidelidade
VIP Program
Redes Sociais
Facebook, Telegram, Instagram, X, WhatsApp

Golden Star Casino é um dos cassinos online que tem mais de 2.500 jogos de cassino produzidos pelas melhores operadoras de jogo, como NetEnt, Betsoft, Habanero, Mr. Slotty, SoftSwiss, iSoftBet, GameArt, Qucikfire, Thunderkick e Amatic. O site está disponível em diversos idiomas, inclusive português. O cassino pode ser acessado pelo celular e há uma área de cassino ao vivo para jogadores que gostam da sensação de um cassino real. O Golden Star Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Jogadores de alguns países não podem se registrar e muito menos jogar valendo dinheiro real devido algumas restrições. A relação completa de países e territórios restritos pode ser consultada em “mais detalhes do cassino”.

Jogos online

Um dos diferenciais do site Golden Star Casino são as ótimas fornecedoras de caça-níqueis online que o site oferece para os jogadores. Platipus, Booongo, Spinomenal, Playson e Bgaming estão entre as principais delas. 

Os slots podem ser encontrados logo na página principal do site e também nas diversas categorias disponíveis, incluindo novos jogos, jackpots, bonus buy e jogos cripto. Se preferir, os usuários podem selecionar o jogo preferido de acordo com a fornecedora ou ainda por nome, utilizando a ferramenta de busca. 

Entre os jogos mais populares, estão caça-níquel Lion Gems: Hold and Win, caça-níquel Joker's Coins: Hold and Win, caça-níquel Christmas Big Bass Bonanza, caça-níquel Aztec Magic Megaways

Vale destacar que o Golden Star ainda oferece jogos de mesa populares. Entre os destaques estão bacará, blackjack, roulette, vídeo poker, bem como suas variações. 

Na seção outros, os jogadores podem acessar diversos títulos de vídeo bingo, jogo do bicho, keno online, crash games e jogos de prêmio instantâneo.

Cassino ao vivo

O site ainda apresenta uma variedade de jogos de cassino ao vivo. Nessa área, há diversas opções de salas, todas com transmissão simultânea e crupiês reais. 

Quem gosta de tentar a sorte em um ambiente mais interativo e imersivo, poderá contar com diferentes tipos de jogos ao vivo, como roleta, blackjack, bacará e poker. 

Cassino para celular

O Golden Star Casino é muito prático e acessível, o que significa que pode ser utilizado por meio de vários dispositivos, não somente em computadores. 

Os jogadores podem jogar caça-níqueis por smartphones e tablets, tanto de sistemas iOS quanto Android, uma vez que o site é otimizado para navegadores mobile. Além disso, todos os demais serviços do cassino estão disponíveis para celular, como suporte, registro de conta e promoções. 

Suporte

Quem precisar de ajudar ou tirar dúvidas poderá contar com a equipe de atendimento ao cliente do Golden Star. A maneira mais rápida e fácil é por meio do suporte via chat online, que funciona 24 horas, todos os dias e está disponível em português

Ainda é possível enviar um e-mail para o cassino ou contatá-lo por meio de número de telefone internacional. Há ainda uma seção de FAQ com respostas para perguntas mais frequentes. 

Imparcialidade e segurança

O site é protegido com a tecnologia de criptografia SSL que mantém as informações confidenciais dos jogadores seguras e protegidas. O cassino foi auditado pelo iTechLabs, um laboratório de testes de certificação para sistemas de jogos online.

Isso significa que os jogos de cassino encontrados no Golden Star Casino utilizam gerador de números aleatórios, o que garante resultados imparciais e justos o tempo todo. 

Jogo responsável

O Golden Star Casino apoio o jogo responsável. Por isso, o site só permite acesse a pessoas com 18 anos ou mais e oferece aos usuários ferramentas de controle.

Tais ferramentas permite estabelecer limites de depósito, aposta, perdas, bem como criar períodos de pausa/intervalo e até mesmo realizar a autoexclusão.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Golden Star Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Golden Star Casino - Refund delayed declined
Dear AskGamblers Team! I'm writing a complaint because i have troubles getting my money from Golden Star casino! I stumbled upon the website, and decided to sign up. Before signing up I have asked their live chat whether if I'm allowed to place bets from Finland , which they have confirmed therefore I've signed up. Once the deposit went through however I couldn't place any bets. I contacted their customer service via Live Chat and they were not able to resolve this issue. Next I wanted to withdraw my money however I was denied, due my profile was not verified yet. I verified it and after verification they have told me that I can't withdraw my money unless i wager 3x times the deposited amount. Therefore they've directed me to send an email to their customer service from which i've later received that due to geo-restrictions I am unable to wager my money. So at this point I couldn't withdraw my money due to the fact that I was unable to wager because of their geo-restrictions. After that the customer team asked me to provide my bank account details which I did. They've told me that the issues has been forwarded to their payment provider however they could not tell me a definitive timeline how long would it take to review my case. Furthermore I've read the casino's Terms and Conditions and I could not find a paragraph where it says players from Finland are not allowed to participate. Secondly I was mislead by their live chat as they have told me that I can place a bet from Finland, which they've admitted in their apologising email. Lastly if this is the case why am I able to open their website from Finland if they have geo-restrictions? So therefore I think it is completely unreasonable for them to hold my deposited 200 euros as I was mislead by them, furthermore I can not fulfil their wagering requirements due to geo-restrictions, so my money is stuck with them. I would like to ask Golden Star Casino to provide an immediate payback of my deposited funds as they are holding my money wrongfully. 4 days have been passed and there is still no information from them.
staus Resolvido
€200
Golden Star Casino - Withdrawal Nightmare
Hi there
I have been playing at this casino for quite sometime and without any decent withdrawal up until now. I didn’t have any issues for the small amounts withdrawn (ie. $50 through to $300). But I finally had a win of $1400 yay but have had nothing but problems. It’s been terrible. I used the normal withdrawal method (Visa card) as I have always done with them (same card also) and same card at all other casinos (never any issues). So I withdraw the $1400 and it gets ‘canceled’. Yes I ensured the play through requirements were met as always. I asked why it was cancelled and was told it was an ‘issue’ with my bank and to contact my bank. I did and my bank advised there was no issue on their end and I had never heard of this ‘bank issue’ before. So, I tried again, it was ‘cancelled’ again. I’m told the same thing and told to use another withdrawal method. I try a smaller amount of $400 on my usual Visa card and it also was ‘canceled’. A million messages later and no one is making sense and my frustration is through the roof as I ask for a manager but no one will help. They tell me to now use a bank withdrawal instead. Ok, by this stage I just want it done. I go through the process of giving my bank details plus required screen shot of proof of bank account (statement). I get a message to say my withdrawal again canceled. Now indeed my frustration has hit the roof. I was told that my statement screenshot wasn’t accepted by the finance department yet I did everything correct and as asked. I complained and asked to speak with a manager. The live chat rep then said she ‘convinced’ the finance department to accept my submitted document and that the withdrawal has been approved and processed. It hasn’t. It still sits as pending days later and I ask why is it still sitting as ‘pending’ and not ‘approved’ when I was told it was approved and I got told that they were ‘waiting to hear from my bank’. I have never heard of this either and I’m at my absolute wits end. It’s been a terrible experience with a casino I have been a long time loyal player with. It’s not right nor fair to do. Please help. Thank you kindly
staus Resolvido
$1400

Estatísticas de Reclamações

Resolvido 9
Valor médio $ 7,211
Duração média da reclamação 21 dias
Resposta média 2 dias

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Avaliação do jogador
7.2/10 138 revisões

Principais avaliações de nossos jogadores

Promotions and bonuses. Easy to navigate... Always updated and can say that it is a well casino site. Good recommendation and for sure will enjoy all there games.

Nothing at all...continue the best customer support. More promotions for new players and a bit more benefits while playing even losing what has been credited...

Dear YURIREIKA, We are extremely happy that you are satisfied with our platform and interesting promotions. We are working on having more exciting offers for our players in the near future! There is always room for improvement, so we will continue doing our best! Kindest regards, Golden Star Casino Team

user avatar

I read a lot of favorable feedbacks about Golden Star Casino so i decided to give it a try. IMPRESSIVE, because it has a lot of payment methods and it is partnered by a lot of developers. I played it first at my pc then i installed the app. Not bad. The first deposit bonus that i got is also fair enough.

For me, maybe they should add more bonuses, something fun and exciting like game tournaments something like that. But still the games are great and i have no problems on playing them.

Dear MAXXWECHH, Thank you for pointing out our payment range. We are really pleased that you liked it. We always try to add the new In order to make the withdrawal process more convenient for players. Concerning the things that didn't fill you with joy, such as lack of great variety of bonuses and tournaments, we've taken your comments on board. We will try to surprise you with the greatest range of bonuses in the nearest future. Moreover, we want to introduce you our VIP-program. It is a set of bonuses that will be available to you for reaching every new level. Thank you for playing in our casino. Wish you the biggest wins :) Best regards, Golden Star Casino Team

user avatar

I thought I would just give an update since my last review. My account was verified quickly, to say I was the one who made errors with the cards. I spoke to live chat at the casino last night and they assured me that all was in order although as I requested a bank transfer it could take up to 7 days to process at their end. I have just arrived home and received email to say my withdrawal is approved. I do not have anything negative to say about Golden Star as I am sure they processed everything as quickly as they could. Like a lot of players we tend to think we are the only one playing at the casino and expect speedy responses to all our requests immediately. I have learned to be patient and it always comes good in the end. I will recommend the casino to all my friends as it is good to know that you are playing at a trustworthy casino when you deposit your money with them. These days I think they are difficult to find. I am not writing this review because I won a her nice sum of money, because up until now I have played here and never won . I guess it all comes down to luck on the day and last Sunday was my lucky day. Good luck to everyone who takes a chance and plays at Golden Star. I myself will keep this casino as one of my top favorites.I played again last night and won 700 euro which has already been approved. You can't get better than that!!!

Dear SP7575, We appreciate you taking time and describing your experience in our casino. Thank you for pointing out our fast verification process and withdrawals. We care about each player and do everything to provide with all the answers. Thank you for the patience and understanding :) We hope you'll continue having the best experience with us, wish you the best of luck! Warm regards, Golden Star Casino Team

user avatar

I trust AG ratings on casinos and as such I have always played casinos on their recommendations. I have not had much luck at this casino until the weekend when I made a deposit and played all day on my favorite slots Lost Island and Mermaids Millions. I tried Immortal Romance and Thunderstruck too but most of my winnings were from my favorites. I eventually cashed out at 3500 and sent some docs for verification I did make an error of covering the wrong numbers on my cards but they emailed to let me know. I resent them and I am now waiting for verification and withdrawal. I did go back initially when withdrawal was cancelled a few times and tried 100 of my winnings but had no luck so at present I am waiting for 3400 withdrawal which I am over the moon about. I hope I do not have to wait much longer but I did speak to live chat on AG last night and they said that from what I had told them everything seems ok and that I should be verified soon. I hope so. With a rating of 9.1 on AG this must be one of the best casinos online and at present I will give a 9 star rating myself as so far I have not had any issues with the casino.

Dear SP7575, On behalf of our casino team, I would like to thank you for posting such a favorable feedback. We appreciate that you had a pleasant experience with our casino. Moreover, we are really glad that you have found enjoyable games. Concerning the process of verification, we want to thank you for your patience. Have a wonderful day. May the luck always be on your side :) Sincerely, Golden Star casino team

user avatar

The layout and variety of games available are good .. bonuses are good too.
Navigation of the site is easy, and vibrant and colorful..
Slots slots and more slots

I really don’t see anything special with this casino. It’s just average for me. They don’t have impressive bonuses or special promotions for regular players. Maybe have a special event every month at least? I also expected more table games when I first played on the casino. They feature different gaming software so it’s surprising that they only have few table.

Dear OTOBET11, Thank you so much for such a good review! We are really glad that you like the selection of games and variety of bonuses at our online casino. Stay with us, and we find how to impress you :) We wish you to have the best time playing! Kind regards, Golden Star casino team

user avatar

The layout and variety of games available are good .. bonuses are good too.
Navigation of the site is easy, and vibrant and colorful..
Slots slots and more slots

Some of the support staff are not very helpful.
RTP is a bit on the low side and there are at times system glitches, which cause you to restart game when you are on win.

Dear GALIVANTLAMONT, We appreciate your kind words about the games variety and range of bonuses at our online casino. We do hope that your luck will only grow and you'll enjoy many more fast cashouts in the future ;) So keep playing and stay with us, we'll be happy to keep up the good work! Concerning the games quality we recommend you try different providers. Hope you will find the best one for you. Sincerely, Golden Star casino team

user avatar

Great casino, no problem! The conclusion is about an hour, but no problem, I advise everyone to this site; The bonus is recouped and paid off. You can make a deposit of 10 and withdraw 100, the variation is fast, without unnecessary problems. Thanks for the game, I will advise friends.

Dear HOTABYCH, We do appreciate your favorable feedback on our Golden Star casino! We are delighted to hear that you liked bonuses offered by our casino. As well, the variety of slots and providers you can opt for allows you to enjoy each and every minute with us. We wholeheartedly believe, that you and your friends will be satisfied playing in our casino. We will do our best for this :) Warm regards, Golden Star casino team

user avatar

Great selection of games, the site is easy to use, fast account verification and withdrawals and most importantly, a great support staff. I would highly recommend this casino to anyone looking for fun and big wins.

I really don’t see anything special with this casino. It’s just average for me. They don’t have impressive bonuses or special promotions for regular players. Maybe have a special event every month at least? I also expected more table games when I first played on the casino. They feature different gaming software so it’s surprising that they only have few table games...

Dear ADRI44, We are grateful for your positive review about Golden Star casino. Our casino is developing every day, and we take into the consideration each review to do our best. We hope, you will find other attractive games which you will be satisfied with. Wish you the best of luck! Sincerely, Golden Star casino team

user avatar

Nothing bad to say about Golden star. It gets the AG seal of aproval as well and you can play these casinos without worrying about paying issues. Good responsive site and most the games work well on mobile.

Well, almost nothing. Everything worked perfectly. The only little thing is that there are a few grammatical errors in Finnish translations on the site, but I can very well live with that :)

Dear ADRI44, Thank you for posting such a positive review. Special thanks from our support team managers, who aim at helping with all the possible questions. It’s please for us to know that you enjoy playing in our casino. We do our best, and we hope, all grammatical problems will be fixed soon and you will be feeling more comfortable. May the luck will be always by your side :) Have a great day! Kindest regards, Golden Star casino team

user avatar

Hello.
This casino is very nice and good.
Super support (Peter and Elias) help in verifying the account before deposit, polite communication with people.
The website is great, slots well from multiple manufacturers. Many microgaming slots.
Welcome bonus good, quick pick.
Many more bonuses.
Slots work well, no server crashes.

Super casino !!!!

*****************************************************************************
no negatives :)
*****************************************************************************

Dear MILLLIM, Thank you for posting such a positive feedback about our online casino. We appreciate that you like our support team. We always keep moving forward to improve our customer service. Wish you best of luck. Sincerely, Golden Star casino team

user avatar

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