- Disponível para celulares
- Grande seleção de caça-níqueis online
- Suporte via chat online disponível
- Imparcialidade comprovada
- Restrições para alguns países
- Suporte telefônico indisponível
Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.
Detalhes de Cassino Frank
Aqui você encontra todos os detalhes sobre esse cassino.
- Geral
- Pagamentos
- Jogos
- Jogo Responsável
- Atendimento ao Cliente
- Carteiras Eletrônicas 0 a 1 hora
- Transferências Bancárias Nao fornecido
- Pagamentos com Cartão 0 a 1 hora
- Saques aos Fins de Semana Não
- Ganhos de Jackpot Progressivo None
O Cassino Frank é um cassino online que oferece uma experiência de jogo personalizada. Aqui, os jogadores encontrarão alguns caça-níqueis de vídeo de primeira linha, caça-níqueis progressivos, jogos de mesa e muitas outras opções de fornecedores de software renomados no mercado, como Microgaming, NetEnt, Play'n GO, Playson, Endorphina e Habanero. Os jogos são totalmente instantâneos e o site está disponível diversos idiomas, incluindo português e inglês. O Cassino Frank é licenciado pelo governo de Curaçao.
Países e territórios restritos
Por conta de restrições, jogadores que residem em alguns locais não podem efetuar cadastro no site do cassino. A relação completa de países e territórios restritos pode ser consultada em "Mais detalhes do cassino".
Jogos Online
Os membros do Cassino Frank encontrarão dezenas de caça-níqueis online da NetEnt e da Microgaming. Alguns dos caça-níqueis mais famosos da internet, como Aliens, Dracula e o Bridesmaids, estão disponíveis no site. O cassino também conta com a série de caça-níqueis Mega Moolah, um dos mais populares jackpots da web. Dezenas de outros caça-níqueis famosos também estão disponíveis.
Os jogos de mesa no Cassino Frank também são bem variados. Os jogadores contam com várias opções de Roleta, como Roleta Francesa, Roleta Premier e Roleta Multi-Roda. A seleção de Blackjack inclui títulos como Blackjack Espanhol, Super Fun 21 e Vegas Strip Blackjack. Muitos outros jogos estão disponíveis, incluindo o Bacará, Triple Pocket Hold'em Poker, Cassino Hold'em e outros.
Os entusiastas do vídeo pôquer têm à disposição inúmeras opções bastante conhecidas, como Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild e Aces and Faces.
Jogos ao vivo
A seção de cassino ao vivo do Cassino Frank oferece jogos com crupiês reais para todos os tipos de jogadores e bolsos. A seleção inclui diversas opções de Roleta, Blackjack e Bacará desenvolvidos pela NetEnt e pela Evolution Gaming.
Jogos para celulares
Os jogadores podem acessar o cassino para celular de onde quer que estejam. Para tanto, basta utilizarem um navegador móvel compatível. O cassino está disponível para quase todos os dispositivos mais recentes no mercado, incluindo smartphones iOS e Android, além de tablets.
Suporte
O Cassino Frank tem um sistema de atendimento ao cliente disponível aos jogadores. A forma mais rápida de entrar em contato com a equipe do cassino é por meio do suporte via chat online, que funciona 24 horas, todos os dias da semana. Entretanto, o recurso é oferecido apenas em inglês. Dúvidas ou outras solicitações ainda podem ser enviadas por e-mail.
Segurança e imparcialidade
Todas as páginas da web do Cassino Frank são criptografadas com SSL do GoDaddy. Com a tecnologia, é praticamente impossível que alguém consiga ler as informações confidenciais enviadas para o cassino para qualquer finalidade, incluindo dados pessoais e financeiros.
As três plataformas utilizadas pelo Cassino Frank — NetEnt, Microgaming e Palyson — são rigorosamente auditadas por agências de testes independentes. Estes testes mostram que os jogos são todos executados com um gerador de números aleatórios e produzem resultados imparciais.
Reclamações
Leia as reclamações que outros jogadores deixaram sobre Cassino Frank. Saiba mais sobre reclamações.
Estatísticas de Reclamações
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Unfortunately, I have a same experience as avtonim. I’ve asked many times that i want to block my account immediately as I lost lots of money. The result is that I lost more than 7k$ in last 3 weeks. I know my mistake and stupidity but the casino says that they follows the responsible gaming, but it’s not true.
Dear FRANK_XYZ Thanks for your feedback. As the process of account blocking is conducted according to certain procedures please kindly send your email or nickname in private messages so that I could check your account history and resolve the issue if any mistakes would be detected. I'm terribly sorry you've faced inconveniences visiting our site, however, Frank Casino always considers responsible gaming as the ultimate customer service policy. Regards, Frank Casino Team
They do not follow responsible gambling code. I lost 2ķ$. Asked to block me because I'm addicted. They did nothing. I lost 5k more. And 2k more. I don't know when I will stop. These guys cannot be on the list anymore.
Dear AVTONIM Thank you for the feedback. The process of account blocking is performed according to certain procedures. Unfortunately I can't give any comment concerning your particular situation as I have no information to be able to check your account history. Anyway I'm sure we can come up with the resolution. Since there is no comment option after Casino reply please kindly send your email address or nickname in personal message so that we could check the account history and resolve the matter if any mistake took place. We're sorry you have a bitter feeling after visiting our website and we hope that this situation will be mutually resolved. Regards, Frank Casino Team
This Casino is terrible, ridiculous wagering requirements, unhelpful staff. I played for a number of months and reached the Platinum VIP status, all I received was a % deposit bonus. I contacted my 'Personal account manager' to explain my disappointment and all he tried to do was encourage me to deposit 30k a month to enroll to the next VIP level. Complete joke. Terrible bonuses, terrible customer service, avoid, avoid, avoid.
Dear FRANK_WAPPZMCD Keeping our members satisfied with our service is and has always been our top priority. Your Dark Knight status has plenty advantages such as highest possible points exchange rate, best withdrawal conditions, top level bonus offers, personal cashback conditions and personal manager assistance. Besides you are able to participate in all our promotions and tournaments that certainly increases your chances to get the huge win. Basing on your playing history you've got personal offers from your manager as well as other casino promo offers. Of course some of our bonuses have wagering requirements. However, you completed them succesfully multiple times and we had no clue about your dissatisfaction till now. Surely Premuim Club membership offers more advantages and has certain conditions of obtaining and maintaining ( 30 000 deposit activity you are reffering to) but the choice whether to obtain Premium status or not is always yours. We appreciate our players whatever status they have. We are sure that that might been some misunderstanding which led you to false judgement, so feel free to contcat us for having all those issues resolved. We wish you all the best and a great day! Sincerely, Frank Casino Team
I liked Frankcasino a lot, everything was fine with them like 6months ago. But now, I'm unhappy. I deposit 280€, I got around 8k€ in Book of Dead in free spins, I wanted to withdraw money. But it was rejected. I send them, all documents what they ask, and of course I was playing as well. And when I had only 200€ in my account only them they accepted my withdraw. Before that, I couldn't get anything. I will never deposit again in this casino. With another casino, don't have so much problems.
Dear Peach, Thank you for choosing Frank Casino and staying with us for such a long time. All the misunderstandings have been resolved immediately. Unfortunately due to AskGambelers policy, there is no option for user to edit the review or rating. Still we hope you'll continue having good time with us and wish you huge wins in future! We wish you all the best and a great day!
Nonwagering bonuses. It is too complicated to find such bonuses in any casinos. Support is great !
Not founded. I tried to find some . Really . I will let you know when I do it.
Dear Bormaida, Thank you so much for your short review. We are always glad to receive positive feedback, especially since most people react only when a problem comes up, while those who are happy often leave no feedback whatsoever. Our casino is happy when our players are happy. And just by the way, you can grab your bonus for this feedback in your Account. No wagering required. Good luck & have a great day!
They have a big number of games, and many game providers.
This is the worst experience I have ever had at online casino. First I got 10% bonus on my deposit of 120€. I got 12€bonus and I had to wager 4620€ ...my deposit plus the bonus of 12€. I contacted the support and wanted to cancel the bonus, since I am not willing to wager my own deposit money. The support told me that it is not possible to cancel the bonus, the only option is to wait 24 hours and the bonus will be deactivated automatically. Then I decided to just withdraw my money back, but it was impossible. I have made the deposit via my Master Card and everything worked fine, but withdrawing the money wasn't every time canceled. I have contacted again the support, and they answered me that it is not possible to transfer the money back to my Master Card because of the country I am living in. I have never had this issue with any other online casino. They also don't support a standard bank withdraw via IBAN. The only possibility to withdraw my money was via Neteller or Skrill. So I made an account there and made a withdraw request. The request was canceled again, and the support told me that because of technical reasons, I have to deposit first money from my Neteller account in order to withdraw. The point is...Neteller and Skrill are accepting only VISA so I wasn't able to deposit money there, in order to make another deposit to Frank Casino and to withdraw my money. I asked the support at least to transfer me the money in Bitcoin since they are accepting Bitcoin. They refused and told me that this is not possible as well.
Basically my money was trapped there and I was forced to play and lose them all, just because I wasn't able to withdraw. I don't know how this casino is regulated and not banned. Avoid it at any cost.
Dear Ivan, Thank you for your feedback. Please accept our sincere apologies. One of our customer support employees made a mistake and never cancelled your bonus with the wagering requirement. When it comes to MasterCard, however, there's nothing we can do about it. In some countries, we are unable to process payouts to our players via MasterCard payment system. We asked you to make a deposit via Neteller because of safety reasons as the deposit method is not consistent with the payout method. However, in your case, the payment system has been changed regardless of your wish. As a result, your account has been credited with 200 Euro, that's your deposit plus a compensation from Frank Casino to make up for the confusion. Just put a request for payment via Neteller, and it will be processed in the shortest time span. Good luck & have a nice day! Frank Casino Team
They have NetEnt games but that's about it..............
I wrote a review but it got removed. Very weird support......have asked for my account to be closed 4 times and they still haven't done it. They replied with an email actually telling me that I can log out by pressing log out....pffffff
Hi Grzegorz, Grzegorz, I'm aware about the unfortunate situation with our Customer Support Team that they couldn't help you with your problem, I would like to apologize on their behalf. To my knowledge I know that you were playing a game and a problem occurred unfortunately, sometimes this happens and we don't have any influence when it does. We would like it if you wasn't disappointed so we've compensated 200 PLN to your balance, so log in and you're welcome to try your luck again. Best Wishes,
I deposited 3 times in a night. Twice I selected the 100% cash bonus and twice I didnt receive it. I received a apologies from live support and was told they would get back to me asap. Then, they gave me 10 free spins. Its a hustle, and thats a shame. Dont deposit here.
Dear FRANK_PLJWDS3T, We are very sorry that you could not activate bonus 100% on deposit and we would be happy activate it manually for you, but, unfortunately, you spent all money in your account and now you have zero balance, so we don´t have the technical ability to add this bonus with a wager on an empty account. As a result, support manager offered you 10 free spins without a wager or other conditions as compensation. We added to your account 50 EUR without any conditions or restrictions. To receive it you should only activate it in your account. We hope that this offer will be pleasant for you. All the best to you and have a good day.
Awesome selection of games. Theres nothing positive to say.
I simply dont understand how this casino can be rated like that in askgamblers.
They support like 15 different deposit methods inlcuding SOFORT, EPS, Paysafe and so on. But if you check the withdrawmethods there r just 4 or 5 left. And the interesting thing: No possibility to withdraw to your bank account. So if you deposit with your bank account its not possible to send it back :D Never seen that before in any casino.
Point2: They dont have Bonusterms on their page. I checked the T&C but theres simply nothing bout deposit bonuses or something else. As I asked their chat for the bonus terms she just told me a few things like the wagering and so on. As I asked again for written terms I had to logout to see the "Bonusterms" as I clicked on promotions.
Well I wanted to try just a bit there using the 1st dep bonus. And then the next strange thing happened: Minimum Deposit for the 100% Bonus is 50 Euro. 50! And you have to wager your deposited money and your bonus money. Next thing: The deposit bonus is working for a very small range of 50-200 Euro.
There r so much things I've never seen before in any other casino. Then I decided that I dont wanna deposit there and asked chat for closing my account. Well this was hard work too. I asked like 5 times to CLOSE MY ACCOUNT now. And the chat answered me everytime anything else like:
"Fredrik:
I mean, Frank Casino has an official license. Gaming process is controlled by game developer so we do not affect the game."
This was the answer to "Third time now: Close my account".
Unbelieveable. Dont play there. Dont even register there.
Dear GAMBLESTEF, First and foremost, thank you for the submitted feedback! Our company would like to give a clear explanation upon each of the aforementioned points: 1. Concerning the payment methods, specifically, withdrawal requests. Regretfully, our billing system that maintains us, does not support payment functions through all payment systems where you can make a deposit. All this information is described in details in the section ¨Payments Options¨ located at the top of our website. 2. In relation to Bonusterms, unfortunately, it is not clear enough for us to clarify what you ment. Each of the offered bonuses has a clear and concise description situated near each of them under the link ¨More information¨. These conditions are available to all gamers, including you. Feel free to check the conditions of the bonus you asked by following the link down bellow: https://frankcasino.com/bonuses/100-deposit 3. In regards to you account blocking request, we would like to note that you have asked a support representative within one conversation to close your account. The support agent was doing his job and tried to assist you, however, you insisted to have your account blocked, which was done accordingly. Take care and have a great time ahead!
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Once I had issue with withdraw but they fix the problem and I can't say that free bonus can give you a lot but it's our choice to take them or not. But one I can say, customer service is excellent, I have my own personal manager and he is very helpful all the time, and he is nice person as well, his name is Victor, I don't know it's his real name or not but he is the best, really. For now I can't say anything bad about this casino, I like it. 🙂