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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Great game selection and atmosphere. Their live chat goes above and beyond, and their withdrawal and verification is the speediest I’ve come across. You can take great comfort playing here knowing they aren’t going to make things hard on you. They also have the option to lock your withdrawl, if you will be tempted, but it’s processed within hours anyway.
All around great site.

If they could add Pragmatic Play to your list of games I would say they are perfect :)
There really isn’t anything bad I can say at this time. I have certainly put on more than I have gained, and it took a little bit to get up a good amount to withdrawl.

Hellow there, Thank you for sharing your positive experience with us, much appreciated! We always put great effort into trying to make our players journey as pleasant as possible - and it sure sounds like we succeeded here. As per restrictions set up by the game provider, we can't offer all games to all the markets. But we try to add new games all the time to make sure our players get the freshest, funniest and flashiest games available. You can always check what's new in our game browser or by visiting our blog - https://www.casumo.com/en/blog/new-games/ May the slots be ever in your favour! All the best, Casumo

user avatar
Usuário inativo
10/10

Casumo casino processes withdrawals within a few hours after requested after you have been verified. More importantly, Casumo takes their responsibility to help and protect vulnerable players very seriously and will detect and protect any problem gamblers in good time not like Rolla.

Howdy Fredas, Thank you for your lovely feedback! Our payment team heroes are working hard 24/7 to be as fast as they can with the withdrawal processing time. The promised withdrawal handling time is within 23 hours, but it is quite rare that it would actually take that long. We do care for our players a lot, that is 100% true. We have a devoted responsible gambling team answering any RG related questions and creating a safer gambling environment for our players. We even have a dedicated website where you can find a boatload of interesting info about responsible gaming; www.casumocares.com. Hit us up in our on-site live chat or throw us an email to [email protected] if you have anything we can help you with. Or if you just feel like a little chit chat. Up to you! All the best, Your Casumo crew

user avatar

I have been playing casino for a long time now and this is one of my favorite online casinos. Very clear interface and lots of games to choose from. Great look and feel. Not to mention the bonus offers! One casino to try for sure!

Sometimes it takes a lot time to load (desktop) - mobile app also sometimes crashes and this is a little annoying... but with couple of bug fixes this should not be a case

Aloha Dennis, Thank you very much for your kind words. We look to add new games constantly, to keep things exciting and new, hopefully we can keep adding games that you like. Our site and app being slow is not ideal, I'll definitely raise this with our team to see if we can come up with a fix. A quick thing to try would be to clear your cookies and cache on desktop as well as clearing the cache in the app, this could fix the issue (fingers crossed) We will see you back in the cyberspace. All the best, Your friends at Casumo

user avatar

Absolutely superb casino. huge variety of games, fast and reliable payouts and an option to lock your withdrawal which, in my opinion, is a genuine responsible gaming feature and not just paying lip service to it like most casinos. The bonus system is fair and regular and CS is friendly and quick. I've never written a review for a casino before, but if you're looking for integrity, reliability and variety from a casino, this is the place to head.

Cashew nuts and human intolerance! Oh, and review fields that require a minimum of 50 characters

Hello hello, Thank you so much for your kind words. We do our very best to keep our playing environment fun but safe at the same time. We are so proud to be your very first review, it's very much appreciated and I'll make sure to relay this info to our teams, you know, share the glory! If there's ever anything we can do to make your experience even better then let us know and we will do our best to accommodate you. Finally, I kind of like cashew nuts though.. but I agree on the human intolerance! All the very best, Your pals at Casumo

user avatar

The BEST casino in my oppinion. Alot of games good site and very fast payout !!

Nothing ! Only thing that they could improove os their casumo mobile app. It laggs everytime o try to use it. But thats no big deal o just use browser

Hey hello, Thank you A LOT for taking the time to write about your experience with us. Reading your kind words is like getting a popsicle on a hot summer's day - marvelous. Regarding the app-issue, we would love to look into that to ensure you can play there as well. Pop into our live chat and we will investigate it further. See you there! All the best, Casumo

user avatar

I have been a member of practically every well known online casino so I think I know when I see a very good one so lets face it, the number 1 most important factor, certainly in my opinion is speed of withdrawal. Eh, we all know how frustrating it an be when they are keen to get your money, yet seem to put every block in the way in getting your winnings. With this casino I cant fault it. I only deposit with debit and credit card and you have the ability to lock the withdrawal so stops that temptation in reversing it. So my example would be, withdrew on Saturday, approved the same day, in my bank Monday evening.....you just cant fault that. A credit card usually take about 24 hours longer but I can live with that.
The customer service team are polite and professional and respond very quickly.
The choice of games are pretty much the same as everywhere else but I mainly play roulette and blackjack (Live) and no problems here either, albeit, the same as other casinos.

Very difficult to dislike anything when everything runs very smoothly. I cant think of anything so nothing to add im afraid.

Ahoy there, Hearing that you've been traveling through a lot of online casinos yet found ours to belong at the top, brings tears of joy. Thank you so much for your positive review. We will keep doing our best to stand out from the rest. Lots of good vibes, Casumo

user avatar

I have a lot of bonuses, a great variety of games.

On April 4, I have an approved retirement. There is no money left in my account for the third day. This casino was the number one for me now - the fastest withdrawals. The money were literally for hours in my account. I'm very disappointed. It's Sunday. I'll be waiting for Monday-5 days, but I'm not sure anymore. I'm not really happy to play with this casino after so many withdrawals are delayed.

Hey there Dmitar, Thanks for dropping by! We're really glad that you like our game selection, we put a lot of time and effort into the range, so it's nice when players appreciate it. Regarding your withdrawal, while we cannot comment on individual cases here on an open forum, we can assure you that it's our policy here to review and approve withdrawals within 24 hours. (and it's often far quicker) Once it has left Casumo, it will find its way into your account in between 1 and 5 banking days. This, of course, depends on your own bank's procedures as well as on the method used. As the transaction usually has to be processed by the payment provider as well as your bank before it reaches you, we can't confirm the exact time of arrival, but we're sure yours should be with you quite soon, well within the guideline times we display on the site. Should you ever have any queries or questions about how things work regarding withdrawals, deposits, bonuses or anything really, don't ever hesitate to pop into our live chat function on the site, or drop us an email. We're available every hour of the day, every day of the year, and we never sleep. :) All the best, Your friends at Casumo.

user avatar

Fun games, great customer service, speedy verification and payouts. Verification and money in bank within 36 hours, via bank transfer.

Nothing! Everything is great! Highly recommend this site if you want a hassel free gaming experience.

Howdy Joey We're really glad you're enjoying yourself here. We've passed on your gratitude to the Payment wizards responsible for swooshing your winnings to you so quickly, and we're rooting for you on your lucky streak. If there's ever anything you need, just pop back into one of the superheroes in our live chat, or mail us at [email protected] and we'll continue to do our very best to make your day easier. Your friends at Casumo.

user avatar

I love that it doesn't payout limits; that it has a lot of games to choose from the support is super helpful.
I would recommend it.

Hola, High five to the greatest Wayne ever and thank you for the nice feedback! Glad to hear you've enjoyed playing with us. We do have a bunch of games to choose from, did you also know we have some exclusive slots you can only find at Casumo? That's right - for example, the slot "Extra Juicy" or "Tales of Dr. Dolittle" are available only on our site. Hit us up if you have any questions, you know where to find us. Lots of love from the Unicorn Centre, Your amigos at Casumo

user avatar

I played in alot of casinos this is one of the best! Friendly support!! Many games, withdrawal lock function!

Low bonus program if you play only live roulette. This is a bit poor but ye the rest is top!

Halli-hallo, We really appreciate your kind words. We do our very best to keep things down to earth and relaxed in the support, but we want everything to run smoothly for our players of course. I'm personally pretty happy with the withdrawal lock feature too! If you feel you're not really getting the bonuses that you're due then you can always jump onto our live chat or throw us an email ([email protected] is the place to direct your homing pigeon) and we can take a little peek at your account, maybe we can offer you a little treat. If there's any other feedback you have for us then you can send that through to us too and we will do our very best to accommodate your wishes. Have a great weekend. Much love, Casumo

user avatar

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