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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Decent wins, Good winning streaks, some great bonuses, great game selection.

Some of the better games are not available in Canada
Withdrawal and verification can go in loops before its finally resolved, but overall good casino.

Woow thanks for the nice words buddy :) In terms of the games, sorry it is the game providers that decide that...buuut there are plenty of super games you can choose from :) Finally, our withdrawal pixies work super to get all withdrawals done for you humans on time and smooothly, sorry if you had a long waiting time, if you need to talk about it more, please visit our lovely Sumos on live chat at any time.

user avatar

Good looking site - clean-ish - not the greatest bonuses - unclear progression of the belts - cute idea

Back end verification people are brain dead - or they failed to keep history - Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it

You get the message - so frustrating - mind numbing - just had enough in the end - and closed the account -Damm shame as it looks nice -and worked great on iphone -

One more annoying thing -they would offer a "Deal" then being a Canadian player I would not be eligible -then why have it on my feed ?

Or Say "FREE $10" as the first click bait -then find out you have to depsoit $100 to get the $10 - very misleading

Closing comments - pretty site - better ones out there - and way better bonuses

Hey there, Thank you for your review, and very sorry for the trouble that you had during your verification process. We will be more than happy to discuss your account and your verification personally if you contact us on live chat or email [email protected]. We understand that the verification process can be frustrating for most but please know that this is a requirement by law as we are a regulated casino. In regards to our welcome offer for Canadian players, it is clearly explained and advertised on our website and in our FAQ. Here is a direct link explaining our amazing welcome offer: https://www.casumo.com/en-ca/faq#what-welcome-bonus-do-i-get-at-casumo and https://www.casumo.com/en-ca/ Again sorry that you had to close your account with us, please feel free to contact us if you have any questions at all, we love helping :). All the best to you Kind regards, Casumo

user avatar

I loved this casino sins I have signed up there platform is real user friendly and there support agent from the chat are the best out there. Super fast withdrawal and they have a nice crystals for the levels upgrade.
My number one casino to play at , my favo casumo :)

lion1981

Nothing to dislike here after playing here for years. Keep up the good work.

Wawawiwa... We're blushing over here, friend. Thanks a lot for these loving words. Sending lotsa love right back at ya!

user avatar

The people on the other end of the chat were quick to answer; site is slick and clean

Various websites including this one above suggests there are better bonuses than there could be - I was led to believe that there was a 2nd, 3rd depsoit bonus - WITH MANY good deals out there - this is why I decided to put my money there - ONCE deposited - this was not the case - turns out being Canadian only entitled me to the first - of course the small test deposit - asked the chat person if they could look at a good will gesture - got refused;

You would think they would look after the first timers to start a good relationship -turns out no so.......

Hey there, thank you very much for your feedback, we really appreciate it. We are glad to hear that you are satisfied with our customer service and our site, we are always giving our best and really happy to hear that our players like it. The welcome offer is different from country to country. For your first deposit you'll get a 100% deposit bonus (up to $500) and 100 free spins in Book of Dead. Here you can find more information about the Canadian Welcome Bonus: https://www.casumo.com/en-ca/faq#what-welcome-bonus-do-i-get-at-casumo In the Casumo universe you can receive bonuses during the adventure, e.g. for level ups, new belts or new planets, and also in our campaigns with different bonus offers every week. When you jump in out live chat and ask for a bonus, we will always gladly take a look in our treasure chest for you and if there is room (room for a bonus depends on deposits, withdrawals and already received bonuses) nothing makes us happier then giving out an awesome bonus. I hope this clarified the situation a bit. If you have more questions do not hesitate and either jump in our live chat or send us an Email to [email protected] and we will gladly help you there. Lots of love from the Casumo universe

user avatar

I know the dealer talks a lot but he actually make it more exciting to play the game. Game seem simple and straight forward. Easy to play.

The roulette wheel doesn't seem to spin realistically. Sometimes it doesn't spin at all....the ball just appear on a number but good game overall.

Hey, there friend, We are happy to hear that you seem to enjoy your adventure in the Sumoverse. :) Thank you also for the feedback on Roulette. We will look into it. But most importantly we will keep our fingers and toes crossed for future winnings. May Fortuna will always be on your side,

user avatar

Only Professionalism in Casino Industry.
But Some Gaming Software loading and responding very slow.

on 09/07/18 I deposited 30 $ and received 50% bonus, Then started playing on some of my favorite Micro gaming Slots. Micro gaming slots in this casino platform is poor loading of these game takes longer time and many times unable to load. Software of Micro gaming in this casino platform needs to be checked.
While playing lot of interruption & I observed where we are unable to concentrate on games and on other side I'm loosing my money. So It was a bad experience with me. Then I lost all my money totally.

Hey hey hello, Super sorry to hear about the bad performance in the games. That should not happen at all and we understand that it would affect your game play in a negative manner, which we're terribly sorry for. We'd like to investigate a little bit more into this and would love if you could contact our support through either our live chat or mail on [email protected] so that we can gather some more information. Good luck with the spinnings and winnings! Kind regards,

user avatar

Easily this site is the benchmark for what a good online casino should stand for. good bonus offers even for regular players fast cash outs with no limit on how much. a massive game selection that is super easy to navigate. A fun progression system that gives you free spins and other goodies. Staff support is excellent also and you can forfeit bonus funds to cash out some of your winnings.

I would like to see a way of searching for an individual game provider without having to type the name of the brand some of them are hard to spell. I cannot really find anything bad to say.

Hey there Friend, We are really glad to hear that you are enjoying your time here at Casumo and even happier to have you as a player :) We hope that you'll like our upcoming campaigns too, stay tuned! I'd like to thank you for the feedback regarding the ability to easily search for Game Providers. We have taken note of this idea and we are gonna do our best to improve the search feature in the future. We appreciate all sorts of feedback, if you would think of any other cool ideas for us to improve or implement to our site, feel free to contact us via the Live-Chat or Email us at [email protected] Have an awesome Saturday! :) Speak to ya soon,

user avatar

A while ago I felt like I couldn't escape adverts for Casumo, I guess they were on Youtube ??? "Casumo.... a casino!" - perhaps I'm just easily manipulated lol but I can't help but want to check out an online casino I'm not yet familiar with. I was definitely late discovering the Casumo experience as I see here on this page they've been around since 2012 and I only just signed up in October 2017, which is a real shame as this is definitely a first rate casino!

I initially just played my no deposit bonus and didn't bother making a deposit that first visit for some reason, but Casumo didn't give up on me and continued to send better and better incentives if I took their 100% first deposit bonus. In the end I got 100 free spins on Book of Dead in addition to the normal bonus. As mentioned below, I'm not keen on the regular bonuses here but the valuable system can be quite rewarding even with 30x wagering on free spin winnings.

The Reel Races can be great fun here as the field is much smaller than some of the other sites I frequent. I really like the design of the website and was really happy with the speed and simplicity getting verified here, which was all sorted within a few hours of my first deposit - sadly it was weeks before I made my first withdrawal anyway, but alas thats just the way the reels turn sometimes!

I was disappointed to find the wagering requirement on the new player bonus applied to the entire deposit + bonus rather than just the bonus amount ... that makes the supposed "30x" effectively 60x, and I didn't even get close to beating the £6,000 of wagering I ended up with from my £100 deposit. I haven't bothered taking any more deposit bonuses as a result of this experience, but I have at least had some luck with the valuables I've earned from my play.

Hello, there friend, Thank you so much for your kind words. We really appreciate your feedback ♥ Yep, the Casumoverse exists since 2012 and we made a lot of friends along the adventure. We are happy that you were able to find your way to us as well. Let's celebrate with cake! It makes us happy that you seem to enjoy our Reel Races. They are quite thrilling, right? Especially when you come in first. So many Goodies. :) But we do also acknowledge and appreciate your feedback about our wagering requirements. However, congratulations on your winnings. woohoo. We are keeping our fingers and toes crossed for many more to come. Until then, stay weird :)

user avatar

Nice website, really friendly customer service, fair withdrawal time. Great selection of games even though I only play my favourite couple of games. Fast verification

Could be more free spins offer. Withdrawal is OK but had better - some other casinos can do same day bank transfer, or early morning one. One of my withdrawal got accepted in the morning, got it the next day before 5pm. Another withdrawal got accepted after 11pm, 2 days ago, I believe its coming today. May try signing up for neteller as that seems to be faster. It's a shame they don't support PayPal.

Howdy, it makes us super duper happy to read that you are taking the time to leave us such a nice review and that you're enjoying your adventure in the Casumoverse. We appreciate your feedback on our withdrawal time and free spin offers and be rest assured that it has been noted. :) Here's to many more adventures to come. Happy Fri-YAY! ♥

user avatar

Casumo is a very modern, fairy, amazing casino. One of the quickest withdrawal!! My first withdrawal was around 25 hours to my Neteller, but I had couple more withdrawals after and none of them take even 30 minutes!
They have very good promotions, and you have the chance to win with the free spins as well!

My user name is Dellla, I am not playing there a long time, but Casumo is one of my main place, as they have plenty of games, I believe everyone can spend a good time there!

Nothing at all, everything is really good, the site works perfectly, always fast, very easy to navigate.

Hey-ho pal, Our payment peeps do their absolute best to provide super speedy withdrawals, for this exact reason - happy players! So we're of course delighted to hear about your brill experience at Casumo. We offer a massive amount of fun games, so that there's something attractive available for anyone who's entering our colorful Casumoverse, just like you said :) Happy Friday new found friend and big thanks for you kind words. ♥

user avatar

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