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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

One of the best casinos i have played at. Good variety of games the live chat people are friendly and very helpful. The withdrawal process was a breeze. i withdrew $1900 on Wednesday night, Thursday morning they asked for verification and a couple of hours later it was approved and i received the money in my bank Monday.

I am yet to have a bad experience so for now i have nothing bad to say about casumo but it requires me to use 150 characters so i have to put something.

Amber! There simply aren't enough characters for us to say how awesome we think you are! (but we'll try) We're simply overjoyed that you're having a good time here. Nothing makes us happier here in the Casumo Askgamblers outpost than being able to send congratulatory carrier pigeons to our live chat Ambassadors and our payment wizards to thank them on your behalf for a job well done. We're really glad you appreciate our helpful staff and quick turnaround times, and we'd like to thank YOU for your co-operation with the necessary (but admittedly sometimes humdrum) verification tasks. We hope you do wonderful things with your windfall and we hope its the first of many. Should you ever need to chat about anything Casumo related (Games; withdrawals; currencies; rules and regs: how tall we are etc.) feel free to pop into our live chat any time. May you stay two ounces luckier than you ever need to be. Regards, Your friends at Casumo.

user avatar

When i use this site app i have never seen before for me. Its really usefully and i am not facing any error thats why they are my favourite mobile website 👍🏻

Merci, Gracias, Dank, Danke, Tak skal du have, Tack, Go raibh maith agat, Kiitos, Grazzi ħafna, Thanks. We are super happy you're having a good technological time, and we're delighted (and a bit smug) that we're your favourite. If you ever have any questions about the site; about the app; or if you can think of anything we should or could be doing to make you like us even more (if that's even possible! ) make sure and come into our live chat area on site, or drop us an email, and we'll be only too happy to chat with you about whatever comes to mind. Have a wonderful day, and thanks for being an important part of the Casumoverse.

user avatar

Not so bad casino at all. I played there few times and to be honest, I found nothing to complain about. Withdrawals were fast, verification too... It's all I actually need

Sometimes the chat support was slow to react, and few times only the game slots were informing me about some sort of error. but other than that, it is pretty good I must say

Hellow there, super glad to be reading such a nice review. Sorry that you had to wait for getting a reply from our customer support. Usually they're faster than lightning when it comes to answering our player's questions. Might have to tell them to be faster later on today. If you're experiencing issues with the slots, then I would advise you to do the following: Log out, open google chrome, clear cookies and cache and log in back in incognito mode. Here are links on how to do it: https://support.google.com/chrome/answer/95464?hl=en https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en Also make sure that everything is updated and the latest version on your device. All the best, Casumo

user avatar

Casumo is by far the best casino ive played on. Huge selection of games and easy to find games you want to play. Withdrawl times are very fast and bonus`s are good!

Hey hey, seems like we're doing something right, with all the great positive reviews we got over the last few days. We're always adding new games every few weeks, so you'll never get bored. Furthermore, is our payments team working 24/7 to ensure fast withdrawals around the clock. We also try to come up with great campaigns on top of the already great bonuses you get during the adventure , to make the gaming experience even more interesting and exciting. A lot of love and good vibes your way, Casumo

user avatar

Fast withdrawals, fast verification and great bonus options. Got 100 cash put in my account as I won a random prize draw....I always thought nobody ever won those!

There is nothing to dislike. This site is trustworthy and has the latest games. The games load fast and the site is easy to navigate. My latest withdrawal took less than a day to go in my account.

Hi there Paula, aww you made us blush over here with your nice review about our casino. Congrats on your awesome winnings and I hope lady luck never leaves your side! We're beaming that you enjoy playing with us and that you are satisfied with our service. Much love, Casumo

user avatar

Very good service and a wide choice of games. When I wanted to withdraw some money everything was handled very fast and I got my money in no-time! One of the better online casino's I have to say with a very helpful live chat.

The interface was a little bit laggy sometimes and it would be nice to have like a menu button where u can look into your account information and so on in 1 click. But still this is one of the best casino's!

Hi there, thanks for your sweet words and we're always happy when our players are happy. If you have troubles with the site, I would suggest you to check if everything is up to date on your device e.g. Flash Player. Clearing cookies and cache also helps if things are lagging a bit. I hope that will fix your issue. All the best, Casumo

user avatar

This casino has incredibly good tournaments. It is the smallest bet. I have a few very good wins. The games have a good return. With small bets you win good. I always enjoy playing in this casino. There is a very good loyalty program.

Something happened last months. Paying the withdrawal is a lot slowly. Before the money was in my account literally for hours. Now I never know when they will transfer my money after the approval of the withdrawal. That's why I give a little points. I am very disappointed with the slow withdrawal.

Hey hey and happy Friday, Many thanks for your schweet lines about our casino tournaments, glad to hear you've been lucky and enjoy racing against other casino players! Not as glad to hear you're disappointed with our withdrawal process though, but we hope to turn that around. So to give some context as to why it can take a bit longer at times... If a lot of players have been lucky, the process automatically becomes longer since our payment team will have more funds to ship (longer queue). Luckily, this happens rarely. If you ever wish to speed up a withdrawal, you can try your luck in our live chat and ask the Ambassadors. Another trick is to use the fastest payment method. With Neteller or Skrill, your cash will be with you instantly after approval. Hope that helps! If anything, just visit our live chat or fire an email to [email protected] Toodles and have a fab weekend,

user avatar

I made my Askgambler's account just to review Casumo! I've played at several other casinos through-out the years and came across Casumo about 3 months ago. By far the best interface, the BEST game selection I've ever seen. They have some of my favourite games from a few other places but all at the same spot.
- Love the variety of games; easily the best I've encountered
- Easy deposit and fast bank transfer for withdrawal (except waiting for withdrawals while they need more account verification - see cons).
- I'm probably just on a lucky streak right now, but the payouts have been GREAT so far and my money lasts a while even when I do lose. I've walked away about $5000 ahead total. Here's to hoping the luck continues!
- They have really nice features for responsible gambling. Locked withdraws and reminders have been so great for me.

Really - not much! If I had to pick something it would be the account verification process! Boo! I verified my account a couple weeks ago and all was fine until my 2nd/3rd cashout yesterday - they required further confirmation that I am the bank account and debit card owner before processing my 3rd-6th cashouts. I completely understand this, but the original documents I used to verify ID were my account statement that showed all those details. Regardless, I supplied the documents requested and then the verification and payout confirmations went through in about 18ish hours... still, its a delay compared to the first payout which sucks, but still overall a very fast process.

One thing I would like to see added in the future is a way to favourite games for easier searching.

Howdy Friend! We're super glad you're enjoying yourself here. We love the vibe emanating from your word-painting, and we're totally feeling the warmth. We've passed on your gratitude to both the Payment wizards responsible for swooshing your winnings to you so quickly, and to the super-choosy tech wizards who decide what games get added to the best game selection in the Sumoverse, and it goes without saying that we're all double-down rooting for you on your current lucky streak. We're also quite proud that you've noticed the work we've put into our "Play Okay" Responsible Gaming portion of the site, we want as many players as possible enjoying themselves here, but safely. (We totally understand the heartfelt "Boo!" in relation to the verification process from a players point of view, btw, but with our serious hat on (it's a fedora, but tasteful),while It may appear repetitive, in reality it's a completely necessary process we have to abide by under the terms of our worldwide licencing agreements, to ensure a safer environment for everyone) *removes hat* We love your idea of bookmarking games, and we've sent one of the underlings scurrying down to the tech basement with that very idea written on parchment, for their perusal, as we are ALWAYS open to ideas that improve the site from a user friendliness point of view. If there's ever anything you need, just pop back into one of the superheroes in our live chat, or mail us at [email protected] and we'll continue to do our very best to make your day easier. Keep on keepin' on! Your friends at Casumo.

user avatar

-The platform layout is cute and easily navigable.
-Great, friendly customer service via chat.
-Document verification process is orderly and convenient.
-Withdrawal times/process is quite efficient.
-Variety of interesting casino tournaments, etc.

-Too many frivolous game choices, watered down.
-Casino favours free spins over deposit matches which is kinda lame, deposit $50 and get 50 free spins at 10-15 cents, etc.
-Banking glitches, with every deposit I’m brought to an error page that says “oops something went wrong” and yet when I return to lobby the money is there, weird.
-Often gameplay goes dead and when returning to lobby redirected to a blank white page that states error 404 and have to reload casino. Occurs on iPhone 8plus, 2018 iMac and iPad Pro all software up to date. Supports suggests wiping cookies and restarting device but problem pursiats across different game provider platforms.
-Returns are fairly consistent but small, I’ve been a weekly player for over a year and I haven’t had a win significant enough for withdrawal since the month I first signed up, which is not what I’m used to at other casinos I play in. It doesn’t seem to matter if I drop $50 or $500. Perhaps it’s inevitable at a casino that’s eager to please everyone all the time, smaller slices of pie.

Hi there! We're really pleased that you appreciate the things we do that make us different. We're proud of the efforts our design and gaming teams put in to make us stand out from the crowd. We've also passed on your kind words of gratitude to our Ambassador team, who man the chat stations 24/7 to ensure that all runs smoothly. Regarding the things that didn't fill you with joy, such as the loading errors & the free bonuses given on deposit, we've taken your comments on board, and have given the info you've provided to our tech team (kudos for giving us as much information as possible regarding your technical device specs - that is exceptionally helpful when trying to isolate and rectify technical glitches) and to our promotions & bonus teams respectively. Thanks again for your input, we appreciate any comment that helps us improve. Have the best of days!

user avatar

Love the site, easy verification.. they don't make things hard on you ... usually, 2 days to get a withdraw which is pretty darn fast!! Instant withdraw from your bank account which is amazing. Hands down one of the best sites!

Hello there friend, I'm super happy to hear that you're enjoying your time with us. Summer is coming and happy times ahead, so we like to keep things speedy. You're always welcome to contact us via email or in our live chat if you have any questions, queries or concerns. Happy vibes from your friends at Casumo <3

user avatar

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