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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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10/10

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user avatar

Like the design of the casino, easy to find favorite slots. Nice with the reel race tournaments. Quick login. Deposits and withdrawals works well. Sportbook is nice too.

Tjena kompis, Thank you, thank you, thank you! We are super glad to hear you're happy with us. Casumo ♥ you!

user avatar

I like the large selection of games. And the games who only by casumo to play. The races are very good :) withdrawal are very fast ...for me the best casino ever

A little bit of dislike are they have not very much bonus (my wish I must give by higher Level higher bonuses)..., but I have there no Problems with this casino .... I love it and the games

Hallihallo! Best casino ever? You're making us blush here! We do indeed have quite a few games that are exclusive only at Casumo and a huge selection of games in general. Btw, did you know that we no longer have minimum bets in Reel Races? That's right, you can choose your bet size yourself and no need to worry if it's enough to be able to join the Race. Ain't that nice! I have forwarded your feedback about the Adventure bonuses to the relevant team. On top of the bonuses you get from your Adventure, there is a lot of different campaign offers and you also get extra rewards from the Reel Race. If you haven't subscribed to our newsletter, I recommend to do it now so you won't miss out on any of our offers. Hit us up if you have any questions, we're online in our live chat 24/7. Lots of ♥, Casumo

user avatar

I really liked that the verification process was a breeze. (Took less than 24hrs) And now that I did my first withdraw, its great to know that it has already been approved. (Took less than 12 hours). I can't believe how many great quality games they provide and often find it hard to find my best game because i keep finding better ones almost every day. Especially because they put up new games often. Thank you Casumo for giving me the awesome experience that many casinos beforehand, couldn't give me due to many reasons. I look forward to a great gaming experience in the future with you as well.

The only thing I think I could see improvement for is more blackjack tables at the $5 level. I have noticed that in the evening when I like to play, Casumo's blackjack tables are closed for about 4-6 hours. Usually at that time there are two $5 tables opened and they are the tables are full and stay full. But as far as that, The rest is all good and I can't find anything to complain about.

Hey friend! Thank you so much for your review, we are loving it. That's true, our verification process is quite fast once everything has been sent in in the right way. Our payment team is working 24/7 (Even on weekends and public holidays!) to get the withdrawals and verification documents handled as soon as possible. Did you know that you can also subscribe to our withdrawal notifications from your account settings, so you'll always receive an email notification once your withdrawal has been sent? Nice that one, eh! And what comes to the selection of games.. I know right! It's like being a kid in a candy store. So much to choose from and we just keep adding more. Good point about the table times. We'll look into this and hopefully will soon have more tables open during all times. Big thanks to you for being an awesome player, we are looking forward to having you with us in the future as well! All the best, Your Casumo buddies

user avatar

When I use this site app I have never seen before for me. Its really usefully and I am not facing any error that's why they are my favourite mobile website 👍🏻

Lots of games to play as well and a nice website that works both on desktop and mobile. I usually don't write reviews, but after a recent interaction with Casumo regarding a withdrawal and how well it was handled I feel I should write about it. These guys are great!

Hey there! We're honoured you've got so many kind things to say about us, my friend. We put a whole lot of effort into making the site, fun, playable and rewarding for players. We appreciate the fact that it takes time and effort for someone to volunteer their opinion, so we'd like to say thanks, form all of us - The design team; payments, and the chat ambassadors etc. for making our day a little better. It's awesome that you had the standard good experience when talking to our ambassadors about your withdrawal, and we'd remind you that those guys are there at your service, 24/7/365, so don't hesitate to drop by for a chat if there's ever anything you need to ask. We hope your withdrawal was the first of many, and we wish you the very best of intergalactic luck. Have a great day! Your friends at Casumo.

user avatar

Hi guys. I want to be fair with you and share my impressions about the casino Casumo. I joined them when I started my gambling "career" and slotting. It was my first and really nice gambling experience. The first thing that impressed me was the good customer service in casino Casumo. And I can give them 10 points for that. Way to go guys! The positive experience was also with the withdrawal. So this is how it was: I joined them and the nice bonus, I1ve got 20 no deposit spins. But, to my regret, I can`t withdraw my money. The tech support allows me freezing my withdrawals. A very good solving the problem, cause I can avoid cancelling them. So, I was sorting out this unpleasant situation within 3 days, and the outcome was very good, so-called happy) Casumo, keep up the good work, I recommend, If you want to play – it would be a good choice.

Hola Buddy! We're powering the entire 65th floor with the warm glow of pide coming from our Ambassador team after reading your review. We're utterly delighted that you're having a good time here, and you enjoyed your bonus. We're particularly happy that you've discovered and utilised our "Lock Withdrawal" function. As we've mentioned before, It's one of the steps towards providing both a safe environment, as well as an excellent customer experience that we're most proud of introducing. Long may your reign as President of the Casumo spinners continue! We wish you the best of luck!

user avatar

Great customer service. Fast verification and fast payouts. Fun games and a huge variety of games to choose from. Took less than 30 minutes to verify my documents. Really enjoyed the time I spent playing at Casumo.

Patrick! Alright! Thanks for the note of appreciation, my friend. We've passed on your compliments to the hardest working bunch in the business (our payments team) and to the ever-reliable superstar Customer Service Ambassador team. We're delighted that you got to experience our super fast verification procedure, and most importantly, we really love hearing that you're enjoying the time you're spending with us exploring our massive selection of games. We hope to have you around for a long time to come. You seem like our kinda guy. :) All the best, Your pals at Casumo.

user avatar

Seem to be fair. Good customer service. Allows freezing withdrawals to avoid canceling them. Overall very positive experience with the casino. I recommend.

Howdy! Many thanks for the kind words, Amigo. We're constantly striving to improve, and when we hear that we've done enough to inspire a positive feeling in our players, that makes it worthwhile. We're particularly pleased that you like our 'Lock withdrawal' feature. It's one of the steps towards providing an excellent customer experience that we're most proud of introducing. We've passed on your kind words to the Rockstar Ambassadors in the Customer Service team, and we hope you continue to enjoy the site for a long time to come. All the best, Your friends at Casumo.

user avatar

Casumo is from the first 5 casinos I joined when I started slotting. I think I joined them sometime in 2015 if I am not mistaken. That time they offered 200% bonus and 180 free spins. Yes, I joined them and took 20 no deposit spins on Starbust I think they add signup bonus on Book of dead now.

A rating of 10 is extremely exceptional and never thought I would have seen Casumo achieved this, in fact I did not think any casino would be able to reach 10 starts on AG. I a lot of factors include this, and I think Casumo is great in most of the factors that makes a good online casino, however their withdrawal up to 24 hours is still not the fastest. I mean you can get paid in 3 hours and sometimes they take 23 hours and 59 minutes exactly lol.

Casumo has huge game selection and the nice thing is their licenses does not restrict certain providers for me like some casinos like Videoslots. Videoslots has more games however a lot of providers that I can play at other casinos still are restricted for me. Well with Casumo I do not suffer that.

Live chat seems to be 24 hours and they are always spot on in terms of everything, however you can make countless deposits and lose them, however they never seem to have a freebie to offer you, or should I say the jar came up empty whenever they go hunting.

They had a wide range of deposit methods, as well as good free spins offers mostly. Deposit bonuses are hard to come by these days and this is one of the few things I used to enjoy from them. They do have these reel races where you can win hard core cash without wagering requirements, however you need to have to be lucky to win as well

Overall, they are great in everything and they can be trusted. One thing I like about Casumo is that their bonuses do not have max cash outs. So, if you get a freebie like 10 spins you do not have a max limit in terms of cashing out. I remember this as 25 free spins on Gemix gave me a 1000 euro withdrawal.

Casumo being with them for some years. Live chat and support is 10/10, I did have a slot error from buying a bonus support experience on this was very good and was sorting this out within 3 days from the error by email. Casumo is one of the top casinos out there that top streaming players play on that tell you something keep up the good work Casumo :)

Hey David, Thank you for sticking around through the years (and hopefully more to come). As games can sometimes run into some technical-bumps, we're happy to offer our players support around the clock so it can be sorted as quickly as humanly possible. Also, if you need a little chat, we got you covered. And rest assured, we will do our best to stand out from the rest! Lots of love, Your pals at Casumo

user avatar

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