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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Fast pay out! Played and won on golden ticket was paid out within hour to my Skrill account. Thank you very much!
Brilliant casino and great set up. Very cutting edge and different from the rest.
Keep up the good work!
Very fast response on chat as well!

Everything is great, can't complain about anything. It's hard to fill this in and come up with 50 words regarding disliking.
Everything about the casino is different than with other casinos. I hope this is good enough.
I will keep on using casino.

Hey there friend! This review, such greatness. Thank you for your kind words, we feel fatantastisumo after your kind words! The negative part of the review has to be one of the best we had ;)I hope your journey with us will be full of joy and pleasant surprises!

user avatar

I love!!! Casinos with an extra edge! Keeps away the boredom. Therefore I am quite regularly to be found at Casumo: allthough I must say there could have been more rewards for the improvement you make.

Call me old fashioned, but I like the word respect. When I am your mate I will have a beer with you in a pub. The support staff is not only rude and not helpful occasionally, I am definitely not their mate, and their mate is not something I like. Old fashioned or not; it did move Casumo down on my personal top 5

Hey there friend, I am happy about how you are experiencing our Casino, eliminating boredom is one of our key missions and something we work hard on every day. Even the adventure itself with the rewards attached to it is being worked on and there will be plenty of additions coming! When you are playing at Casumo, you are on an adventure in a parallel universe, traveling from planet to planet as you level up. During your journeys the ambassadors are supposed to be your friends, you are in our world and we are so happy to have you here that we all want to be your friend and assist you in any way we can. With that said, we do in no way intend to be rude and I hope it is some kind of misunderstanding if this is how you experienced our contacts. If there is any problem you feel has not been resolved or received the attention it requires, please send us an email to [email protected] and we will look into it again. Allow us to be your friend and I promise we will be good ones, I wish you all the best! =)

user avatar

This is so far the best casino I've come across. Every time I have deposited I have withdrawn, only once have I withdrawn the same amount I deposited all the other times it was more than the deposit amount. Fast withdrawals also. I feel like I have less chance of losing money playing on this casino, of course I don't, but I haven't lost any money so far I'm going to keep playing here till I do.

I play on mobile and iPad and if I'm wagering through a bonus without any withdrawable money I can't check the wagering amount I have left.

Hey there Sophie, Thank you for your kind words, we are delighted to hear this =) We are aware of the issue you are mentioning, where you can not see the wagering on some mobile devices. We should hopefully have a fix for this soon. Thank you for this review, I wish you all the best!

user avatar

Nothing good to say that is any good about this casumo casino other than its very poor and you wont be winning
bank statement full of deposits and not a win to go with it .....terrible site - £2000.00

avoid at all cost the sites fixed you wont win trust me
rating .......shame it dont do - as casumo casino goes into that rating
just depositing and lose every day .........very very unfair needs shutting down

Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend

user avatar

What ever you do DO not JOIN this casino its a rip off you can't win trust me. My bank statement says it all... Deposit and lose and I'm now over £2000.00 out of pocket.

They give you stupid 1p freespins they win nothing and blame another company when I complain about the game play. Go not join... avoid at all cost. Spin lose, spin lose... you get nothing else trust me been there got the evidence.

Being ripped off... Very unfair game play and stupid freespin bonus. Would like a full refund...

I will refer to the answer given in your second review: Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend

user avatar

Wow, what a refreshing change. Unlike any online casino I have played in (and that is a lot) I have had an account with Casumo for not even a month and in that time I have decided to make this the only one I play in.

Bright, well designed website, massive selection of games with some great software. The customer service is fantastic, bright friendly and efficient both through live chat and email. Brilliant regular bonuses and a quirky Sumo 'belt' system of achievements.

It may well be just my luck but I've had some great wins here, most of the time I'll just play them through just for the fun! However I had quite a large win this week and decided it would be more sensible to withdraw. I was expecting a long drawn out process of reems of paperwork and had visions of having to wait weeks on end to see any sort of payout. How wrong was I, after withdrawal the payment was pending for less than a day, then credited to my card within 2 days. Can't argue with that!

Just one niggle is the additional fee on card payments.

Hey there new friend! Welcome to our world and thank you for your kind words, this really lights up the day for us. We feel honored and will make sure to name the next star we discover after you. Having a few places in our parallel universe where we can refuel energy from a review like this will help us a lot in our quest to eliminate boredom. To infinity and beyond, Yii-ha!

user avatar

I have registered in Casumo casino about year ago, and since that I have absolutely brilliant experience in this online casino. I am personally thought that it is best online casino now.

First of all - it is look of their website. It is absolutely good and always makes me happy when I am just visiting their homepage. Their idea with belts, with travelling to different locations...It is just awesome idea and I love it. So in short - just visit their website and you will be more than happy with it, because it is brilliant designed, and crazy good eye candy.

Also I would like to give credit to their customer support. First of all their live chat working 24/7. They always crazy friendly. Each time. I never had a chat in which agents was not friendly. Or was just friendly. They always very good, very kind and you can ask them anything you want. Even you can ask some freespins if you having bad luck and they will credit you something if it is possible. Also it is possible to ask your withdrawal to be processed. And they always are very happy to process it right away. Verification in this casino was easy, I was only required to send my ID and it was verified less than in an hour. Since that casino never asked me to verify any other my documents and it is awesome.

Their bonuses and promotions are great. And casino offer bonuses pretty frequent and good bonuses. Your amount of freespins and reload bonuses is depending on your belt. Higher your belt - better bonuses you will have.

Like I said - withdrawals can be processed throw live chat. It took about 3-4 minutes to get paid, and it is outstanding fast.

Super reputation, super website, and super service. 11/10 highest possible rating to this casino. I love it.

Of course I have nothing bad to say about my favorite online casino.

My friend. We are absolutely delighted to hear. Thank you for bringing all of this joy our way, pure bliss. Now, in return we of course promise to keep introducing more amazing stuff for you to enjoy. Next date to mark in your calendar would be December 1st ;). Exciting times for sure.

user avatar

Casumo is one of the best casinos you can play at. Very fast withdrawals, usually the same day in my bank account. Great games, lots of deposit bonuses offered and free spins. The support is kind and great.

The only thing is that you don't have Mcrogaming games, but that is not so big thing for me. That is why I give you 9 of 10 stars.

Hei friend, Thank you for the nice feedback - I am really happy to hear that you enjoy your stay. Regarding Microgaming. I cannot say too much, but it looks like we have something sorted out regarding that in (hopefully) the near future. ;)

user avatar

Friendly and prompt customer support and the quickest payout on winnings of any casino I have ever played on line.
No hassle at all

Good evening space pal, We're happy to please! Our payment department do their best to process the winnings as swiftly as possible since we all know how it feels to wait too long for our earned winnings. This type of positive feedback is like fuel to the Casumo mother-ship. Let's gear up to light speed buddy... ...up, up and away through the parallel universe! Weehaaou!

user avatar
Usuário inativo
8/10

Are you a fan of regular bonuses on your deposits? If so, then this is the place where you will open your account if by some miracle you have not done. I am registered to Casumo Casino from the very beginning, and for those few years, nothing has changed, they are still simple and excellent. Their site design is nothing special there is some kind of green-blue color, through which a small debt means that your site loads. But when you fill out the form to register and open a casino section you will see that there was a huge number of games.

I'll remember this casino for the fact that my phone is full of their SMS through which informs me about promotions that are available to me and the players that come from my country. Sometimes too much of these messages I receive, but when the free spins promotion on the menu that I am eternally hungry, regularly accept them. Just once I made a deposit here, maybe a year and a half and then I was not able to pay anything during the adventure. The deposit of 50 € lost in less than half an hour to Starburst slot.

Otherwise, Casumo casino using five different software, namely: NetEnt, WMS (Williams Interactive), Thunderkick, Barcrest Games and Greentube. As for the payment options, they are divided on the deposit and withdraw methods of payment. For a deposit, you can use Skrill, Neteller, Visa, MasterCard, PugglePay and Paysafe Card. For withdraw your money you have the following options: Moneybookers, Neteller, Visa, Visa Electron, and Bank Wire Transfer. I personally chose Skrill and I stand by that, that this is the easiest and cheapest method of deposit and withdraw on all gambling sites. Of course, with Neteller.

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