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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Fast, very good looking, modern layout. Easy instant payments and withdrawals without verification (first 3 times). Tournaments and bonuses working perfectly. Fast and effective live support. I highly recommend Casumo.com service.

Absolutely nothing to dislike. Everything works perfectly.

The site is nice, games are good. Deposit and withdrawal's are easy, quick and painless.
This is a casino I can warmly recommend for anyone looking for a serious casino with a good/very good game selection for slots *Thumbs up*

Don't really have anything to put except for my horrible luck at casumo, but that's not the casino's fault. See no problem with any of the games, merely my luck on them.

Top of the mornin’ to ya GAMBULAAH! What a way to start the week by reading a message like this. Thanks for the flowers :) We hope that your luck is taking a U-turn ASAP, so you can experience an awe-sumo experience in all aspects with us :)

user avatar

Nice game selection.
Malta licence.
Low deposit and withdrawal limits.
Fast withdrawals.
Helpful live chat.

The website is complicated and confusing. It`s just no fun to navigate it and therefore no fun to play here.
There are no options to set limits such as deposit, loss etc. You have to contact the support to do so. The only reason not to implement such options is to prevent players from setting limits. That is an absolute no-go.

Nice layout, quick withdrawal times. Nice quirky edge to the standard gambling set up on most sites.

<3 Glad to hear you are enjoying it! If there is anything, send us an email - jump to LiveChat or visit us on Facebook/Twitter. Have a happy happy weekend!

user avatar

I love this place - it's look is so friendly and adorable. Everything is made really clear and I feel is about as fair to the player as any casino can get. They are really generous with free spins etc and I love the idea of "levelling up" and gaining little trophies along the way. Plus they are the only casino I've found that has all the slots I enjoy. I've just made my first withdrawal so will be interested to see how easily that goes but this may be my new go to place in the future.

Having to go through the first half of withdrawal to see how far through wagering requirements you are - it would be nice to have a quick link.

Howdy-doodle-doo friend-o, Thank you very much for the amazingly beautiful formulated letter of affection. We would like to take the chance of saying that we truly appreciate you too and that you deserve all the trophies in the casumoverse :) Regarding the withdrawal waiting time we can sometimes help you out to speed it up, that is if we do not have a winning season on our hands and the payment team has too much to do. Just come by the chat and we'll give you a back rub and some help regarding the withdrawal :) Also I would like to thank you for the amazing idea of improving our site with changes to the wagering check, we appreciate all the feedback we can get to improve in the way our players want us to improve :) Ciao-a-bunga and keep it gnarly,

user avatar

Great selection of games. One of few casinos with a good range of Novomatics slots. Overall a good site and casino.

It would be nice with a better filter function to help with slot selection

Hello there buddy! Muchos gracias for complimenting our game selection. Although it is quite vast already we'll still keep on adding new ones in the ever expanding Casumo universe so that out customers would have even harder time to choose which awesome game to play. (Like Netflix amiright!) We also appreciate you and that you consider our site a good place to be. That is certainly one of our goals and it really warms all our hearts to see that hard work has payed off. We the Sumos always thrive every day to make our site even better place for our players to be and we appreciate all incoming feedback. We would love to hear if there is any kind of input on how we could make the filter function better so you are always more than welcome to send us an email or share your ideas in our live chat. We'll be sure to take every idea into consideration when we storm our brains to make this universe even more boredomless place! All da' sumos wish you the very bestest day and hope to have you around!

user avatar

Long trusted friend. Casumo is one of the best online casinos I have used.
Super fast payouts and super nice support team. You always feel welcome at Casumo.

Nothing really, I would like to receive some deposit bonuses more often.

Hello friend! Wow, there's not a dry eye in the office. Our toilet paper bill just skyrocketed, with all the tears of joy and happiness your comment has filled us all with <3 We really always do our very best to keep you guys as happy as we possibly can, but seeing something like this, just really makes it all worth it. Honestly I'm melting with pride, and am having to stop myself from hand delivering tons of fluffy little bonuses to your door xD In all seriousness, we endeavour to award as many bonuses as possible through the adventure, leveling up, campaigns, all sorts - but we're always looking for new and exciting ways to treat our loyal spinners and winners. Back to the Casumoverse briefly.. as we know you love it... Any time you like, come in to the chat to be showered with compliments from all the Sumos here, we're waiting with party hats, fairy cakes and your favourite soft drinks!! Take care buddy, you da man!

user avatar

+ Very good live support.
+ Super fast cashouts.
+ Good game selection.

+ The promotions are a little bit poor.
In general is nothing to claim.

Well, for me personally it is and was a good and decent online casino.

Good selection of games. Customer support is awesome! Really fast payouts.

The races they do are also something very interesting and fun.

They are missing a lot of the good slot providers (been a member for almost 2 years now) little has changed.

The bonuses you get are very very rare. Once every couple of days you get some free spins if you deposit in which you barely get more than 1 -2 euros and that's about it .

Had to talk to customer support for a 50 % deposit bonus after like 1 year of not receiving anything.

Heyho Kensan, I'm buzzin to hear about your feedback and especially the love for our customer support. Highly appreciated ;) Our team of unicorns and leprechauns is working very hard to bring more games and game providers to our site every day. You never know what the future holds, so buckle up and get ready for some awesomeness in the future from us. We do try to offer our players a good combination of bonuses through our campaigns and the space adventure itself. There's always a chance of getting some freebies for leveling up. However, similar to the mystery, how unicorns hold their coffee cups, it's not clear if you get bonuses and what they will be. And should you miss out on your bonuses, there's always the chance that one of our amazing ambassadors can help you out. ;) Once again, we're very grateful for your feedback and we'd be happy to welcome you in our Live Chat to see if there's a cheeky bonus with your name on it in our office right now.

user avatar

Been using this site for a long time absolutely loved it was a daily player on the slots until recently all of a sudden I was getting customer support errors on all of the games played daily but was able to play other games... I had many a conversation with the help admins who didn't have a clue why and kept blaming my browser despite me being able to play the same games on other sites.... Finally spoke to somebody who permanently deleted my account and to open a new one.... and guess what I was able to access and play all the games without error messages... So it wasn't my browser basically they blocked me from games I was winning on!!! and then guess what.... They blocked my new account they told me to open and kept all my personal data and the money I had in the account.... I guess they don't like regular players... well I wont be ever using this site again....

In fact the final message I had of them was I would never be able to use the site again.... well.... no explanation no reason guess they don't like genuine people who can only afford to bet small amounts like myself, guess my 20p bets wasn't enough for them!! Cheers guys !!!!

Howdy Stargazer, First of all, I'd like to thank you for taking the time and sharing this experience with us. It's also very nice to hear that you used to have a great time playing with Casumo. The fact that this has changed since is more than devastating for us, though, and I'm sorry to hear about your frustrating experience. What exactly happened there with your account is something I can't look into right now without your account information. I'd be more than happy to help you with this and take another look, but I'd have to ask you to send an email to [email protected], as I can't share any confidential information about your account here in the forum. The technical issues you mentioned are something that can be very annoying of course, but I can guarantee you that it's not possible to block you from any games intentionally. Not only are all the games on our casino site tested to be fair by third party companies and the UKGC license we're bound to assures the highest security for players, but our personal aim is, to make sure that our players have the best possible experience with us. It's our highest priority to discover and resolve any technical issues, such as the ones you described, and make sure you'll be able to carry on with your journey through the Casumo universe and once again gaze at millions of undiscovered stars out there. So once again, feel free to send an email to [email protected] or visit us in our Live Chat and we'll look into this for you in a heartbeat

user avatar

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