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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Good selection of games, decent interface and that's about it really.

Simply asked to remove on of my credit cards from the deposit methods and was told they could not do this, they had to keep information for 5 years. Ok keep the info, I just want it removing as a method to deposit from. Still wouldn't remove it. Rude and clueless customer service agents. Rubbish bonuses. Have now closed my account because a simple request could not be completed. I have been able to remove the card in question from every single other casino / bookmaker I have ever used.

Glad to hear that you liked our selection of games and the sites interface. We are always working on getting our players a unique and special casino experience when playing at casumo. But safe to say the other things you mentioned are not a part of what we want to bring to our players. Generally we allow players to delete payment methods if they haven't been used in a long time or if it has verified that the payment method belong to them. Sorry that our service and bonuses were not up to your standards. Hope you find that casino of your dreams somewhere!

user avatar

I love this site, the layout is vibrant and welcoming and easy to work your way around and if you can't find something their lovely friendly staff are on hand to talk you through anything 24/7. As for the withdrawal process fast and efficient. You also have the option of emailing for questions or help regarding the site and the replies are quick and helpful, staff at Casino are friendly, polite and helpful. Great games and bonuses too 😊

Howdy-do Chipmunk, How sweet aren't you! This will put a smile on all of our Sumos faces :) We <3 you

user avatar

Hi, for me the best online casino for slots. Very fast withdrawal, good support. Nice wins and a big selection of games. I'm very happy with this casino.

Aloha there amazing human being! And a woop-di-woop for your feedback.This is very mucho appreciated my friend <3

user avatar

Good slots, Novomatic :) Players can use VPN. Support work quickly

They didn't verify account without international documents for Russian players. I send photo of Russian passport, bank document with my address and photo of my bank card, but they need only international passport or driver ID.

This casino has a soul. Can`t even imagine how many acid was consumed in order to give birth to the concept of the website but it worked. Nice selection of games and good customer support. I like it very much.

Well howdy-do-de-li-do to you Debbiedoo! You're really making our little sumos blush with your precious words. I'm happy to hear that you're as in love with our site as we are! And also giving our fellow ambassadors some credit :) Mucho appriciated <3

user avatar

Poor customer support, take so long to respond to my problems, and so many games that I cannot play due to restrictions. Disappointment overall

Greetings SKYHAWKMLT We're sorry that you feel this way about our customer service. Customer support is our grand jewel which always aims to provide the best possible service twentyfourseven. I know and agree that country restrictions can be a bummer regarding accessing games. I really hope this will change in the future so all players all around the world can enjoy every star and planet in the Casumo universe. All the best from the land of the rainbow colored unicorns and happiest leprechauns in the world.

user avatar

Nice little site, what impressed me the most is how friendly, knowledgeable and quick the customer service staff were. Nice little rewards scheme as well and pretty good choice of games. Easy withdrawal process mine was paid back to my bank really quickly (usually takes a while - impressed!)

Navigation round the site is a bit clunky and in my opinion it could do with improving. They've tried to make it 'fun' but to me its comes across as a bit old-fashioned. They also dont have the option of depositing by paypal which is my preferred choice so that puts me off a bit, other than that I had a good experience.

Hello Dollydee, Thank your for taking the time to write to us here :) Admittedly our layout is a bit weird - as is our universe - we're on a mission to eliminate the greyness and monotony of everyday life. Navigating this proverbial minefield can be difficult at times, but fear not, assistance is always but a click or two away if you should so need it. Our tech wizards are also working on new and exciting ways for our players to interact with us too, giving you a smooth and exciting journey every time you feel like having a little fun. But it's a secret. Don't tell anyone. As for payment methods, we are indeed also looking to expand our horizons here; all feedback is appreciated, and anything that helps improve your experience makes us dance with joy. Lats but not least, thank you for your kind words. Our player team really enjoy spending time with all of you wonderful guys. We look forward to having a giggle and hop around with you soon. Have a fantastic evening

user avatar

Only the games apart from that theres nothing positive about it

I deposited £10 but an error message appeared suggesting the payment didnt process as there was no confirmation. I tried again and the same thing happened. I was almost going to try a third time but decided to query it. The online assistant said I had made 2 £10 payments, I told the person there was something wrong with the page when depositing but they didnt seem concerned. I decided not to reverse the payment and just use an extra bonus.
My balance was updated but the figure didnt appear to include the bonus and ok I admit I probably should of queried it then but I assumed I had to play out the cash before the bonus was added. I did that and there was no bonus added to the second deposit I made in error due to their dodgy page. The assistant told me there was nothing they could do because I used the deposit and even suggesting that I was pulling a fast one.
I then emailed the company and was told there was nothing they could do but would add the bonus on a third deposit lol.
Beware of this dodgy company. The deposit page has errors and you could be depositing more than once and the bonus will only be added to your first deposit.

Nice selection of games.
Nice design, easy to navigate.
Fast withdrawals.
Leveling system and rewards are fun.

Sometimes games don't load on certain browsers.
They pretend to be super cute, but at the end of the day it's just another casino that only wants to take your money.

I signed up without making any Deposit & was giving my 20 free spins as stated, I then turned this into 50p & followed on to one of their fine games, doing so I made £100 easy, I have requested my withdrawal though have not received word as it's only been 10-20minutes, I will return if I find any hassle as I've read some of the Reviews below, and I will let everyone know the truth about Casumo, people seem to be disliking and complaining about them, though I was greeted by a friendly member of staff who made me feel welcome and after getting the gist of the site and the outlay of it, I began to fairly like it, better than most about! I don't see the problem people are having.. unless they refuse my withdrawal then of course it's just a cheat... though giving the friendly greetings by their staff and conversation, I'm fairly sure they'll come through for me as I've breached no contract :)

Also, they have a pretty good Deposit Bonus I can't wait to try out!

Thank you Casumo! ... for now ;)

Nothing yet, as I said, I shall return to write another review giving the absolute truth! once I receive word on my withdrawal, if all goes swimmingly & I receive it, then I completely advise everyone to try this site out!

Full 10/10 from me at this point.

- IrishBakers

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