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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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8.2/10 260 revisões

Principais avaliações de nossos jogadores

Recommended to all Malaysia players. Support is very friendly and helpful. How about withdraw? Don't worry friends, what I can say.. withdraw is super fast but make sure u using skrill. That's my experience in this casino. username zack1983

No bad experience happened to me in this casino. Casumo is awesome.

Hey friend, Thanks a mill for the golden words about our Casumo Castle <3 We strive to make our players feel like home, with our friendly, a bit quirky and humble approach as Ambassadors. Therefor, it's an amazing reward to hear feedback like this. We will stay awesome, and we know for sure that you will as well!

user avatar

Casumo is one of a hand few of casinos where I currently play at with so many service providers such as Netent, PlaynGo, NextGen, Thunderkick and many more. The other thing is its one of two casinos that I know of that has over 10 providers and Novomatic is included in this package. You do not often see this. Videoslots adopted this as well, however some providers are restricted for me on videoslots oppose to Casumo where I can play all providers. This is a huge and which is why I love them, although I have not been playing much lately.

I joined them a very long while ago, at the time I only knew Netent and PlaynGo. I signed up for 20 no deposit spins on Starbust, but that did not bring me any luck. Starbust was all over the show at the time with every casino I joined, and Casumo offered a 200% bonus including 180 free spins. Free spins was on Starbust at the time and split over 9 days (Grrr).

I learned some other providers such as Thunderkick and Quickspin through Casumo at the time but could not manage to complete wagering requirements, as I was still a newbie with wagering and did not know any sort of tactics etc.

I enjoyed my time at Casumo and stayed away for a long time, until one day they offered me free spins and I actually broke the bank a bit. Won 1000 euro on Viking Runecraft on 0.50-euro bet. I made withdrawal and it was paid within eight working hours, which was very quick since it was my first withdrawal.

I was a bit sceptic and though the free spins had a max cash out, which made me contact support, and trust me their live chat is very responsive and answers all your questions, which is another plus.

I love their real races, which is wager free, which is very good. I managed once to place 3rd or 2nd and won some cash. I used to win a lot in the free spins real races. I also get free spins deposit offers from time to time and hope that one day their free spins will be wager free.

I think this is one of the best casinos out there.

Heita FIEKIE247! Thanks you so much for your great feedback and we're thrilled that you consider Casumo to be one of the best in the field. One of our goals has always been to be a casino which everyone feels like being their own and having a vast game selection is a big part of it. We're really glad you have taken full advantage of this and enjoyed our wide selection of games and game providers. We will relentlessly pursue to make it even wider in the future. We're happy to see the luck has been on your side and the win you described is preeetty epic, so big congrats on that. :) I really hope it will stay bang on in your future games as well. Glad to see your withdrawal went smoothly as well. Our customer support is one of our flagships as well and our handpicked ambassadors are proud to provide a warm and cozy experience for all players 24/7. You Sir, just made each and single one of them blush. :) Reel Races are among our quite unique features among with adventure mode, belt upgrades and level ups. Brilliant to see that they have brought the excitement and prizes that keeps playing highly entertaining. We're pushing to keep creating new features so stay tuned, buckle up and enjoy the ride! All the best from the land of rainbows on a bright blue sky.

user avatar

Lot of games, easy login, easy verification, good money out time.

Pay for deposit 2,5%, no PayPal payment metod .......

Aloha Gregori, Thank you very much for the flowers :) We're always happy to get some love from our players and we'll make sure to spread it! We understand that the 2.5% our payment providers charge for card deposits can be a bit of a pain in the bum at times, but we do have a bunch of alternative depositing methods available where no charges are applied. These are Neteller, Skrill, PaysafeCard and depending on your market even mobile payment processors such as Zimpler and BOKU. Another great thing about Casumo is the ever-changing adventure which constantly improves and holds awesome surprises for our players. Although Paypal is not an option as of now, lets see what the future has in store for us :) For now, have a fantastic evening and see you soon <3

user avatar

The best casino I've ever played.
I was a loyal customer for many years.
I can recommend it to everyone!
Unfortunately, due to legal regulations, the Hungarian players can not play more Casumo.
Fast payout, good support and best games.

Brilliant evening, TONYMONT Really big thanksies for all your wonderful compliments. We consider our very wide selection of games and our ever awesome support our crown jewels, so we're thrilled to see that we delivered the service we aim for. We cherish your awesome feedback and thank you for your years of loyalty with Casumo. We're sad as well that our Hungarian buddies are currently unable to play with Casumo but we all hope that will change again in the future, so fingers crossed. Bestest regards from the Casumo castle.

user avatar

My first visit to Casumo as Player and I have to say, that everything works perfekt - just perfekt. The Deposit Bonuses ( Boni ? ) are instantly available.

The rollover is ok, and, thats my point, the withdraw is fast for a new customer that I never had at other casinos.

Always as a new customer I worried about the absurd handling of documents, but at Casumo,
and I had luck to made a profit, ( deposit with skrill ) its really easy and fast.

Casumo jumped to the top of my casino list. Kepp on going this good work.

Nothing yet. I mean, perhaps the third deposit bonus is a little to high for 25 % max 400

Hello DCSWISS Welcome to Casumoverse! :) We're exhilarated to hear you have enjoyed your stay at Casumo and we'd like to thank you for your compliments from the bottom of all our hearts. Withdrawal times are always something we aim to have as short as possible and we're happy to see we have succeeded in our mission. When it comes to documents, we ask those as well at some point as it's a legal obligation for all casinos but in case we need them, you shall be notified with an email as soon as we do. We're thrilled to see that you regard Casumo as a top casino to play on. :) We will continue our relentless work to keep our casino the best and the most fun place to enjoy playing. All the best from the land of rainbow colored unicorns and marshmallow breathing dragons!

user avatar

I love this Casino.Great selection of games and an equally good choice of gaming platforms.The site is very easyto navigate and there is a loyalty scheme that allows you to climb ranks and additionally varied bonuses.Reel races daily and special editions during weekends, etc. Customer service is fast, friendly and efficient. Also, withdrawal times are as quick as a flash, no hassle! Casumo is my go-to , preferred choice Casino.

What's not to like! My personal experience of Casumo has been very positive.

Aloha GIRLYTIGER63! We love you too! <3 We couldn't be more excited to see you have enjoyed Casumo through and through. We wander through the universes and dimensions to find new and exciting ways to entertain our players and we're really happy to see you have enjoyed the features we offer on our site. We'll keep on adding new and exciting features for you guys and gals to enjoy, so we hope your adventure shall be equally thrilling in the future as well. :) We'd like to thank you for complimenting our customer support and payments team. We work side by side to provide quick, quirky and qualified service to all our players so it's fantastic to see our hard work is paying off. Your thoroughly positive feedback melted all our hearts and we all wish you very much luck on your quest to become a master of the Casumoverse! :) All the best from the Casumo-castle.

user avatar

I joined casumo maybe 2-3 years ago and I can honestly say that this casino, without a doubt has best customer service ever! Everything is solved there quickly! Want faster withdrawal? DONE! Need some help with games? DONE! Just want to joke around? DONE! I have never had problem that they could not solve quickly!

Casumo has very good selection of games, specially novomatic games which are more rare!

Many bonuses but usually just x1,5-x2 deposit bonuses. They gave more free spins in past but not now anymore.

I would like to see more exclusive tables in livecasino.

Only thing that keeps me playing big in other casinos is that casumo only offers bonus money bonuses and I don't really like them. I usually like "deposit 400euros get 140 free spins". Thats why i only deposit 50-100 euros to casumo at a time. I would like to see those happen also. (Winks an eye). Also some VIP club could be nice but not necessary.

I count these as improvement ideas and not really are negative feedback. Still giving 10/10 because of customer service.

Goodest morning WMSWILLIAM We're absolutely thrilled to see you have enjoyed your Casumo journey so much! :) Our support is our crown jewel and I'd like to say big thanksies on behalf of all our ambassadors. It's great to see we have provided exactly the kind of customer service experience we always aim for. Thank you very much for complimenting our game selection as well. It's already quite vast but rest assured we will never rest when it comes to expanding it even more and we hope we can fulfill your wishes in the future. We appreciate all kinds of feedback so we appreciate your ideas a lot. We gather all feedback and take them into consideration when we storm our brains to make Casumo an even more fun place to play in. All the best from the land of unicorns and lucky leprechauns!

user avatar

One of the best online casinos I played, and believe me, iIplayed lots of :-)
Extremely fast cashouts and I think this is the most important thing for a player.
Very nice and superfast support (also with a great online chat).
Brutal server performance, no freezers, no stuttering, no unexpected disconnects.
Large game selection.
Totally uncomplicated.

I had some nice winnings in the past and i enjoyed the time at Casumo. What I would like to say first is that I had some bad experiences in other online casinos with big winnings. I understand, that they have to stick to the rules and check the needed documents. What drives me really nuts is the point, that I always proof my identity first, so I can make withdrawals as fast as possible. I hate it when I'm verified and than I need to send again my documents, and again, and again and again. For me this is only to delay the payment in the hope you will cancel it.
At Casumo I made 3-4 cashouts and after around 5-6 hours I got mail with "Your money is on the way". This is absolutely exemplary!

What makes the difference to other online casinos? I can't explain why, but iIlove the childish layout and also my achivements. Very good casino!

The only thing i would love to see changed in the future is the website navigation.

Howdy-doodely-doo LOMAXXX, We're super-duper-mega thrilled you enjoyed your time with our casino! First off we'd like to say sorry for getting a bad experience in the casino world before reaching us, and we're really happy to be the ones who turned that casino experience around for the good :) Usually we can help out our players with faster (almost instant) withdraws if it's asked for in the chat, depending on how much the payment gurus have to do at that moment of course. We are also totally thrilled of the positive feedback on our amazingly talented Ambassadors who thrive in helping our players. Both fast and also with a little bit extra, just to give you that casumo feeling. Games are rolling in on a steady phase and that is something we tend to keep up, we love getting new games, new adventures for our players to help extinguish boredom. If you get too many mails with the withdrawal notification, as we know you winners get ;) You can also turn it off in your Details and settings. We would love to hear more about your feedback regarding the website navigation. Therefore we just want to extend you a heartily invitation to send some more information in what kind of change you would like to see in the website navigation. You can reach us on [email protected] or on our awesumo live chat :) Catch you on the spin side,

user avatar

I have played on many casinos in my time and this the first ever review I have left. I just would like to say that I won £5000 at casumo the other day and I had only registered with them a week before. When I withdrew they asked for my ID, driving licence, utility bill and picture of debit card. They verified my identification within a couple of hours and the pending £5000 was the quickest I've had. The money was literally in next day. My game is roulette and I won £25k last night with them and I'm hoping the same goes but I think it will because they seem like a top top site so far. Thanks Casumo!!

Hello there fellow traveler, Woho, mucho thanks for those kind words friend! We are more than glad to hear that you in your short while with us already have received some nice wins on Roulette. We do take great pride in our lightning fast payouts but we can't take all the credit for that one though as our unicorns are working full time with delivering goodie bags all over the parallel universe, credit where credit is due! Hoping that this is the first big win of many, and that the unicorns will forever be with you. All the best from everybody at the Casumo-castle <3

user avatar

- Regular bonus offers
- Reel Races are fun
- Site runs very quick and smooth

After playing at Casumo for months and generally having a good time, one day out of the blue the administrators or whoever decided to bar me from any and all bonus offers. Upon being questioned about this they told me that I had abused their bonus offers in "a way that we don't like to see here". When I asked what exactly they meant by that, they simply repeated their statement and referred to their T&C section where it states that they can bar people from bonus offers at any time without having to give any reason for it. Seeing as they chose to do this instead of actually explaining what it was I had supposedly been doing wrong, I can't draw any other conclusion other than that they don't want a regular player to play in their casino anymore. If simply using the deposit bonuses and free spins you're given is considered abuse over here, I'd rather play elsewhere.

Hi Derphino, Glad to hear you liked how the site runs. Regarding your removal from bonus offers, yes indeed Casumo does have Terms and Conditions that penalize abusive patterns of gameplay. Whilst most of our players use our bonuses in good spirit in reward for their loyalty, unfortunately, there is a small minority that abuse the system in order to get an unfair advantage. This is why we have had to implement these rules. In our Terms and Conditions, which every player agrees to upon signing up, it states that 'Free bets, bonuses, and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers.' If we spot solid evidence of this, which would have to be robust to remove eligibility for bonuses, we are obliged to take action. Whether intentional or committed in genuine error, it is the responsibility of the player to read up on the rules of the site, which are clear about what constitutes as abuse. We, of course, do not penalize normal game play and continue to give bonuses to many happy players every day. I hope this clears things up. Have a wonderful evening

user avatar

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