Verde Casino - Withdrawal of rejected money KYC delayed

Dear @julidavid07,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear all
We'd like to shed some light upon the situation.
The player broke the T&Cs of the operator:
"4.9 Verdecasino does not accept bets from the following groups of persons: - Persons who have not reached the age of majority (this period is regulated by the legislation of player’s country, but not less than 18 years); - Persons who participate in the events on which bets are made (athletes, coaches, judges, etc.); - Persons representing the interests of other Betting Companies, as well as persons affiliated with other Betting Companies; - Persons who are trying to get, or who managed to get an unfair advantage over the Betting Company, for example, by making repeated bets in order to bypass the maximum bet amount limit set by the Betting Company;"

Player was constantly making repeated bets, that is against the rules.
Thus, we find it fair to refund player's deposit

Dear Player, please make a withdrawal request.

Kind regards

I have generated a refund request to my binancepay account (<removed>) for the amount of 422900 COP but it is still not arriving, I am looking forward to this withdrawal, thank you.

Dear julidavid07
Please confirm the money was received.

Regards

Dear @julidavid07,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.